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  • Name: - Gender: - : Customer Satisfaction

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    34 views2 pages

    Name: - Gender: - : Customer Satisfaction

    Uploaded by

    Iqtidar Khan
    very good

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Name: ___________________

    Gender: ____________________

    1. Which mobile company connection you have subscribed?

    ____ Etisalat

    ____ DU

    2. Did the product purchased from above company satisfy you?

    a. Yes

    b. No

    3. Which services are more helpful to you while using above company services?
    a. Call rates
    b. SMS service
    c. Quality Network
    d. Value Added Services
    4. In total, how long have you been a customer of above company
    a. Less than one year
    b. One to under three years
    c. Three to under five years
    d. Five to under ten years
    e. Ten years or more
    5. Company always provides a proper demonstration on the new products and services?
    a. Yes
    b. No
    6. I would like to switch from my current network if another operator provides better service?
    a. Yes
    b. No

    Customer Satisfaction
    SA=strongly agree, A=agree N=Neutral, D=disagree, SD=strongly disagree SA A N D SD

    a. I am satisfy with the products and services provided by


    company.
    b. I would like recommend products of this company to
    your friends and relatives.
    c. I am properly satisfied after sale service from Company?

    d. Company provides the products and services that best fit


    with my interest.
    Perceived Price
    SA=strongly agree, A=agree N=Neutral, D=disagree, SD=strongly disagree SA A N D SD

    a. When I buy products, I like to be sure that I am getting


    my money’s worth.
    b. I generally shop around for lower prices on products, but
    they still must meet quality requirements before I buy
    them.
    c. The price are reasonable and affordable from my
    services provider
    d. I prefer to pay more if quality of product and services
    worth it.

    Please rate your level of agreement with the following statements (7-1 scale with 7 being completely
    agree, 4 being neutral, and 1 being completely disagree):

    1 2 3 4 5 6 7
    -I believe Company deserves my loyalty
    -Over the past year, my loyalty to Company has grown stronger
    -Company values people and relationships ahead of short-term goals.
    -Customer Care gives valuable information to customer.

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