Wells Fargo 1Q20 Supplement2
Providing support for our customers
COVID-19 actions:Additional actions taken in first quarter:
Offering fee waivers, payment deferrals and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact us
Granting immediate 90-day payment suspension for any Wells Fargo Home Lending customer who requests assistance
Suspended residential property foreclosures and evictions
Suspended involuntary auto repossessions
In the month of March alone, commercial customers utilized over $80 billion of their loan commitments
From March 9 through April 10:
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Helped more than 1.3 million consumer and small business customers by deferring payments and waiving fees
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Deferred over 1 million payments, representing $2.8 billion of principal and interest payments for loans that we service or hold on our balance sheet
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Provided over 900,000 fee waivers, exceeding $30 million
Announced plans to introduce a new checkless account which will limit spending to the amount available in the account and customers will not incur overdrafts or insufficient fund fees; expected to be available early next year
Announced plans to introduce an account that includes checks and will cap overdraft or insufficient funds fees at once per month; expected to be available early next year