© 2020 United HealthCare Services, Inc. All rights reserved.
UHC Provider Directories
Expanding Choice, Supporting Culture, Inclusion & Diversity
Provider Operations December 2020
Mike Kane, VP Office of Issue and Change Management
© 2020 United HealthCare Services, Inc. All rights reserved.
Opportunity
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Consumers would like to establish relationships with physicians who they are comfortable with -physicians of similar backgrounds, life experience, etc.
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One demographic factor that facilitates comfort is race, and currently, this is not available in our physician directories.
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Clinical evidence shows that consumers benefit from having physicians of same race for diagnosis and treatment of frequently occurring medical conditions.
© 2020 United HealthCare Services, Inc. All rights reserved.
Clinical Benefits for Consumers and Physician Relationships Based on Race
Examples of clinical benefits for same race physicians:
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Same race physicians often possess deeper knowledge of social determinants affecting their patients
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Asian physicians often understand the difficulties in diagnosing diabetes as the threshold is different for Asian patients
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African American physicians often understand African
American patients’ predisposition for colon cancer and
pregnancy issues
Removal of language and cultural barriers improves communication, leads to increased access to care and preventative health measures.
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