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Call Centre
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Telecom Management for Call Centers: A Practical Guide
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Luiz Augusto de Carvalho
Call Center A Complete Guide - 2020 Edition
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Call Center Operation: Design, Operation, and Maintenance
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The Universal Service Desk (USD): Implementing, controlling and improving service delivery
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The Positive Coach Approach: Call Center Coaching for High Performance
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How to Start A Telephone Answering Service
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Working the Phones: Control and Resistance in Call Centres
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Contact Center Interaction Analytics A Complete Guide - 2020 Edition
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Call Center A Complete Guide - 2019 Edition
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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
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Unemployment Report
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HOUSE HEARING, 111TH CONGRESS - THE FUTURE OF THE POST-9/11 GI BILL CLAIMS PROCESSING SYSTEM
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Call centre A Complete Guide - 2019 Edition
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Genability
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PriorSmart
Press Release Response to Bevin Press Conference
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Courier Journal
TWIA Power Point, Oct 2011
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Texas Watchdog
Everything About Call Centre
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Call centre Second Edition
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Gerardus Blokdyk
Call centre A Complete Guide - 2019 Edition
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Gerardus Blokdyk
Call Center Scripts A Complete Guide - 2020 Edition
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An Open Letter to the Secretary of Veterans Affairs
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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
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Contact Center Interaction Analytics A Complete Guide - 2020 Edition
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