What do you say when you’re in an argument? And how can you prepare to have an argument? This month’s coaching conversation dives deeper into the topic of “Conflict” that began last month. In this installment, scripts and concepts for mastering The Conflict Conversation. To sharpen your skills, read "Difficult Conversations" by Stone, Patton & Heen from the Harvard Negotiation Project. It's very friendly and very powerful. Every episode is available at: http://essentialcomm.com/podcast/ Be in touch with us at: info@essentialcomm.com