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Crafting a sweet bank customer experience

Crafting a sweet bank customer experience

FromABA Banking Journal Podcast


Crafting a sweet bank customer experience

FromABA Banking Journal Podcast

ratings:
Length:
21 minutes
Released:
Jun 13, 2022
Format:
Podcast episode

Description

The cookies may be pre-packaged in plastic, but human touch remains essential to community banking. On the latest episode of the ABA Banking Journal Podcast — sponsored by IntraFi Network — 1st Security Bank EVP Kelli Nielsen discusses how the retail banking customer experience is changing in the post-COVID era and why in-branch activity remains important. Nielsen also talks about her bank’s approach to talent management in a tight labor market and — as an ABA Stonier Graduate School of Banking alumna and advisory board member — discusses the Women of Stonier initiative.
Released:
Jun 13, 2022
Format:
Podcast episode

Titles in the series (100)

Bank executive insights, unique business strategies, regulatory updates from D.C., and fun banking stories—all this and more on the ABA Banking Journal Podcast, brought to you weekly by the American Bankers Association's award-winning podcast team.