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CONTINUING EDUCATION & TRAINING CENTRE AN OVERVIEW

CETC Is...
We strive to understand our clients needs and then mobilize our resources to design, develop a successful learning strategy. Our clients are the focus of our efforts and our goal is to assist them to improve their business performance CETC is innovative, creative and highly professional and takes pride in quality, timeliness and value of the services it provides.

What we do.
We deliver Customized solutions to our clients at Various levels & focus on the improvement of the personal quality of an individual which in turn results in Total Quality Improvement.

Corporate In-house Training


CETC's suite of management programmes is designed to enable organizations link learning to corporate strategy and to bring about positive measurable business change.
Leadership Vision-Mission Team Building

THE VISIONARIES
Top Management

Presentation Skills Performance Management Mentoring

Selling Skills Self Management Goal Setting

THE TEAM LEADERS


Middle Management

Coaching Managing Stress Striving for Excellence

Customer Care Attitude and Self-esteem

THE TEAM COORDINATORS


Supervisory, Junior Management

Business Etiquette Communication Skills

Effective Roles Happy Families

THE TEAM
Workmen, Staff

Internal Customer Care Benchmarking

Our Scope
We deliver our services across the following Industries
Major Sectors & Clients Include:

Automobile Toyota,TKAP,Motherson Sumi,Skoda, Ashok Leyland,M&M, &TVS. Telecommunications BSNL,Airtel, &Tata Indicom. IT & ITES Oracale,Hathway & Intel. Pharmaceutical-Orchid,Strides &GSK. Hospitality- wockhardt & Manipal. Banking & Financial Services- Canara Bank,Axis Bank,IDBI, &ABN AMRO Government organisations- BHEL,BEML,BEL,NPC,BPCL,IOC,HPCL,IBP & SHELL. Other Major Players- Coke,Raymonds,ABB,BOSCH,vedantha &Murugappa group.

Our Strengths

Over 20 years of Industry experience. 30 plus experienced trainers. Wide range of Assignments handled. Overall capability in providing support in the area of training and people development .

Our Major Ongoing Assignments


-Lead To Win programme for the Team Leaders of Toyota Kirloskar Autoparts. - National Level Leadership programme for the Middle Management of Axis Bank. - The programme on Voyage to Excellence for All levels at Coca-Cola. -National Assignment on Competency scales -across the organisation for Triveni Engineering & Industries Ltd. - The Training intervention SPANDANA for All levels at MTR.

Training Films
CONCEPT Induction Values Leadership Selling Skills Customer Care Safety Performance Management Sales Social Messages ORGANISATIONS Marico, Geometric, Bell Ceramics, Dabur Feedback Ventures, Microsoft Blue Dart, Bharti Airtel Bombay Dyeing, Bell Ceramics, Monsanto, Uninor Bharti Airtel, MTNL Hindustan Unilever Ltd., HPCL Aditya Birla Group, Asian Paints Pepsi, DHL National Association of Adoptive Families (NAAF)

Outbound Adventure Learning


An interesting and engrossing medium of training which taps both the physical and emotional energies of the participants to learn. The activities facilitate overcoming fear, achievement orientation, self will, and interdependence by supporting each other to accomplish tasks.
Companies that have repeatedly used our services:
Himatsingka Seide Ltd. Azim Premji Foundation Fouress Engineering Blue Dart Express Bayer Birla Sun Life Citibank DHL Gesco HLL HSBC Vodafone Jindal Steel West Lobo Interim Mahindra & Mahindra Pepsi Co. Ltd. Steve & Barrys Tracmail Zensar Technologies.

Train the Trainer


A workshop designed to develop skilled personnel within the organization to co-ordinate and conduct internal programmes that are result-oriented and specific to their organization's needs.
Contents of the workshop focuses on

Requirements of a trainer

Understanding of adult learning


and learning principles Overview of various training techniques and current ideas in learning Experiential learning Training evaluation Skill building (practice sessions)

Training Resources
Interesting and creative training tools which can be used on an ongoing basis for the growth and development of the human resources of the organization.

Posters Mind Joggers: A workshop in a box Motivational Toolkits : Easy to read booklets Training Videos

Large Scale Assignments of Pe9ople Trained Company No.


Aditya Birla Group Asian Paints IDBI Bank Himatsingka Seide Bharti Airtel GlaxoSmithKline Hindustan Petroleum Corporation Limited Hindustan Unilever Limited Indian Oil Corporation Mahindra Systech Karnataka Electricity Board Ministry of Power/ USAID MSEB MTNL 5000+ 500 550 1500 8500 750 10,000 600 2500 1800 6500 2300 15,000 7500

(Number of employees covered)

The following are some of the programs conducted for various levels at Bangalore

The following are some of the programs conducted for various levels at Bangalore
Target Audience: Non - Executives Duration: 2 Days
Title of the programme COOL Creating Our Own Lives ASK for better service (Attitude, Skill, Knowledge) Triggering the Right Thyself Marching Towards Excellence Ant Philosophy Ethics & Values Leadership Program for Union Leader Magic of Happiness 4 Ls for Life Turtle Philosophy Fish Philosophy Water Philosophy

Target Audience: Executives Duration: 2 Days


Title of the programme Super-Wise-ory Skills Time and Stress Management People Management Action Focus Assertiveness Skills Communication & Interpersonal Skills Fish Philosophy Passion Quotient Counseling Skills Rootage & Leafage H2O Human Resource in Organization Positive Attitude Resource Management

Target Audience: Managers & above Duration: 2 Days


Title of the programme Empowering Self and Others Building High Performance Team Problem Solving and Decision Making Thinking Skills Shaping the future Mentoring Skills Conflict Management Magic of Interaction Work Life Balance Bond to Win Outbound Counseling Skills In Search of Excellence Interviewing Skills Change Management Time and Stress Management

Why CETC?
Demonstrated experience in handling large training and consulting assignments in all sectors & at all levels. People with variety of expertise and experience. Complete organizational infrastructure. Efforts are result oriented, constantly reviewed and monitored to meet specific client requirements.

CETC OFFICES
Corporate Office :
756 Tara Mahal, 5th Rd, Khar(W), Mumbai - 400052; Tel : 26001558/26465741 Fax: 26002060 Email : cetcmumbai@cetcindia.com Website: www.cetcindia.com

Regional Offices:
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BANGALORE: No. 12, Sumeru, 1st Floor, H.B Samaja Rd, Basavanagudi, Bangalore 560004 Tel: 080 - 32404515 e-mail: cetcblr@cetcindia.com

PUNE: No.5, Amol Enclave, Kotkar Lane, Bhaupatil Rd, Aundh, Khadki, Pune 411003 Telefax: 5817918 Tel: 020-5815745
New DelhiH-2, Sector 39, Noida - 201303 Tel: 0120-30942122 E-mail: cetcdelhi@cetcindia.com

Mrs. Rajalakshmi Jayaraman, Country Director , CETC (South)


She has more than 16 years of experience in research, training and development. She is a post graduate in Economics & Education & She also has a specialization in psychology & guidance & counseling. She is currently pursing her doctorate. She is a master trainer who plays a major role in developing the trainers pool within the organization. She spearheads the design and content development of training modules. Raji has had a very diverse experience from working with banks, automotive sector, pharma telecommunication among others She facilitates programmes at senior level management cadres which includes Vice Presidents and Asst. Vice Presidents. Her core skills of facilitation are in the areas of Executive Coaching and Mentoring, Personal Effectiveness, Leadership, Team building, Decision making, Conflict Resolution, Performance Counseling, Business Communication, Stress management and Quality of Work Life. Raji would have to date trained more than 15,000 managers and executives in a span of 16 years.

www.cetcindia.com

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