A PRESENTATION BY

:
YAKEEN AGARWALA BBS-I(E)

SPECIAL THANKS TO

FOR HELPING ME WITH THE TECHNICAL STUFF

MISCOMMUNICATION IN PRODUCT EVOLVEMENT

As Marketing Requested It

As Sales Ordered It .

As Engineering Designed It .

As Production Manufactured It .

As Maintenance Installed It .

What the Customer Wanted .

THUS WE CAN SEE HOW MISCOMMUNICATION CAN LEAD TO LOSSES .

we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others."To effectively communicate." ~Anthony Robbins ~ .

feelings and/or ideas. NOISE . It is generally used to convey thoughts.Communication Communication is a system of transmitting messages using multiple components.

Miscommunicatio n It can happen to anyone BE IT ST OR VP… Guess Who/What??? .

(LACK OF CLEAR OR ADEQUATE COMMUNICATION) HOW DOES MISCOMMUNICATION TAKE PLACE??  One side(either sender/receiver) doesn't communicate enough information.Typed words.  Misinterpretation of the real meaning.  Asynchronous communication: Mis.  No communication .

LYING & EVASION It is deceptive communication. but in reality is not the interpretation. Thus the speaker gains some power over the listeners because he has obscured the true beliefs or actions. (no understanding: did not gain any interpretation) MISINTERPRET It is when the interpretation of a group members statement suggests that his values and beliefs are different from the other group members values and beliefs. . This acts as a way for the speaker to hide their actual beliefs or actions.MISUNDERSTAND It is when one group member gains an interpretation that he believes is accurate.

 Used Cars: Why go elsewhere to be cheated? Come     here first! Illiterate? Write today for help. . Dog for sale: eats anything and is fond of children. Tired of cleaning yourself? Let me do it. Stock up and save. Limit: one. Wanted: Man to take care of cow that does not smoke or drink.

Message Distortion Downward Communication Through Five Levels of Management Message written by board of directors Amount of message 100% .

Message Distortion Downward Communication Through Five Levels of Management Message written by board of directors received by vice-president Amount of message 100% 63% .

Message Distortion Downward Communication Through Five Levels of Management Message written by board of directors received by vice-president received by general supervisor Amount of message 100% 63% 56% .

Message Distortion Downward Communication Through Five Levels of Management Message written by board of directors received by vice-president received by general supervisor received by plant manager Amount of message 100% 63% 56% 40% .

Message Distortion Downward Communication Through Five Levels of Management Message Amount of message written by board of directors received by vice-president received by general supervisor 100% 63% 56% received by plant manager received by team leader 40% 30% .

Message Distortion Downward Communication Through Five Levels of Management Message Amount of message written by board of directors received by vice-president received by general supervisor 100% 63% 56% received by plant manager received by team leader received by worker 40% 30% 20% .

Causes for Miscommunication  Organizational structure  Difference in status  Lack of trust  Closed communication climate  Incorrect choice of medium  Information overload  Message complexity  Unethical communication  Physical distractions .

Ice Breakersplay a very important role in small group communication. what would it be?  What is one thing you would like to accomplish in your lifetime?  What is something you want to see before you die?  Have you ever had something stolen? . Examples  Who in your life has most influenced you?  What is something you want people to remember about you?  If you could make one wish that would come true. The sole purpose of an ice breaker is to get the members of the group to relax and participate in group discussions.

5. 6. 3. 4. 9. Physiological barriers Physical barriers Semantic barriers Cultural barriers Ethical barriers Social barriers Language barriers Emotional barriers Organizational barriers . 7. 8. 2.SOME COMMON BARRIERS 1.

Practical Example Message from external stakeholder ignored due to ‘groupthink’ Message from organisation misinterpreted by members of a particular group Message from internal stakeholder not sent because individual is marginalised Message not available to a public sector organisation due to lack of resources Message not delivered due to technical failure Message cannot be heard and visual aids cannot be seen by some members of the audience .Identifying barriers Apparent ‘cause’ Psychological Cultural Political Economic Technological Physical Communication is about overcoming barriers.

.Physiological Barriers  Physiological barriers to communication are those that result from the performance characteristics and limitations of the human body and the human mind.

COMMON BARRIERS TO COMMUNICATION PERCEPTIONS Stereotypes Halo effects Selective perception   See and hear what we expect Ignore if conflicts with “what we know.” Projection .

What’s your perception? .

people’s perceptions of situations and messages differ. culture and education. therefore. such as experience. needs. personality.Perceptual barriers Many factors affect individuals’ perceptions. .

Barriers to Effective Interpersonal Communication  An individual's subjective viewpoint towards issues/people.  Use of negative words . thus blocking communication.  Words can have different meanings to different people. which leads to assumptions.

. simple language. Take him more      seriously. Securing proper feedback Use direct. Think more clearly about the message. Learn to use channels well.Overcoming the barriers  Be sensitive to receiver’s point of view. or at least use language appropriate to the receiver. Listen to UNDERSTAND! Learn to use feedback well. Using multiple channels and encoding.

FILTERING OF DATA  LOSS OF IMPORTANT DATA  UNNECESSARY ADDITIONAL INFO IS ADDED BUT HELPFUL SOMETIMES WHEN DONE DELIBERATELY BY THE MANAGERS. .

Since this is something that is not seen every day. This is when the sun disappears behind the moon for two minutes. At that time. employees have permission to view the eclipse in the parking lot. Staff should meet in the lot at 10 minutes to 11. I’ll give a brief speech explaining the eclipse. . there will be a total eclipse of the sun. The company will provide safety goggles for a small fee.At 11 o’clock today.

goggles will be provided for safety. For a moderate cost. The CEO will deliver a short speech beforehand. all staff should meet in the car park to see the sun disappear for two minutes during a total eclipse. .Today at 10 minutes to 11. This is not something that can be seen every day.

Today the CEO will deliver a short speech to make the sun disappear for two minutes during an eclipse. This is something that happens every day and staff will meet in the car park at 10 or 11. . It will be safe. if you pay a moderate cost.

.

.Some staff will go to the car park today to see the CEO disappear. It is a pity this doesn’t happen everyday.

Eg: sometimes a person is forced to/ thinks appropriate to give a particular type of feedback .  POOR FEEDBACK Sometimes feedback itself is the main barrier if not aptly given by the receiver.FEEDBACK AS THE BARRIER TO COMMUNICATION  ABSENCE OF FEEDBACK.

” Closed-minded.Equality oriented. “I have some ideas. I’d like to tell you how I feel about our relationship. “Whatever made you think that would work?” Overbearing or aloof.Flexible. “I have some questions. “Your suggestion is dumb.” Superiority oriented.” 9. This is the way to handle this problem. but I really need to tell you something personal. but let’s explore it further. “Since we have known each other a long time.Appropriately intimate.” . “I know we just met. but do you have any suggestions?” 8.KEY CHARACTERISTICS OF SUPPORTIVE COMMUNICATION 7.

Essential of effective communication        Principle of clarity in ideas Principle of appropriate language Principle of attention Principle of consistency Principle of adequacy Principle of proper time Principle of informality  Principle of feedback  Principle of integration  Principle of consultation  Principle of economy  Principle of proper medium .

. Raju Raju made a fraud .. Raju Raju had a great fall....The classic case of miscommunication Raju Raju sat on the wall.... Shareholders cried. Balance sheet died.

THANK YOU .

It just so happened that John’s wife died the same day Jim’s boat sank. She was a rotten old thing from the beginning. Jim was the owner of an old dilapidated boat. Every time I used her. the hole got bigger and she leaked like crazy. . a kindly old woman saw Jim and mistaking him for John said ”I’m sorry to hear about your loss. but they wanted to use her anyhow. I warned them she wasn’t very good. Her bottom was all shriveled up and she smelled like an old dead fish. thinking she was talking about his boat said “Fact is I’m sort of glad to be rid of her. she had a bad crack in the back and a pretty big hole in the front too.” The old woman fainted.Miscommunication : this joke is only for the boys There were these identical twins. You must feel terrible. I guess what finally finished her off was when I rented her to these four guys looking for a good time. She was always losing her water. The fools all tried to get in her at once and she split right up the middle. A few days later.” Jim. Jim and John.

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