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NON VERBAL COMMUNICATION

Very often we find people saying:

HIS ACTIONS SPOKE SO LOUDLY, I COULDNT HEAR WHAT HE SAID.

AND THATS WHAT WE HUMAN BEINGS HAVE BEEN DOING LONG BEFORE COMMUNICATING BY WORDS.

USING NON VERBAL CUES TO COMMUNICATE

NON VERBAL COMMUNICATION


DEFINED: Non-spoken context within where all face-to face communication takes place. Every conscious or subconscious behavior is suffused with meaning without which all verbal communication would be ambiguous.

Non-verbal communication categories:


Physical Aesthetic (Dancing,painting,sculpting etc) Signs Symbols

PHYSICAL:
Personal type of Communication, includes: Pitch. Speed. Tone. Voice volume. Gestures. Facial expressions.

Face is the index of mind Eyes,lips,and muscle movement expresses many feelings.

FACIAL EXPRESSIONS

GESTURES
A gesture is a form of non-verbal communication in which visible bodily actions communicate particular messages. Positive gestures Open palms. Eye-to-Eye confrontation. Equal handshake. Negative postures Clenching Cupping

CLENCED HANDS SHOW FRUSTRATION AND LACK OF CLARITY.

POSTURES
The position or bearing of the body whether characteristic or assumed for a special purpose. Examples: Hand moments Walking style Standing position

IMPACT OF NON VERBAL CUES IN COMMUNICATION


Research suggests that only 7% effect is produced by spoken word. 38% by tone, inflexion, and other elements of voice. Non Verbal Communication 55% by body language, movements, eye contact, etc. Based upon (Mehrabian's Research)

QUESTIONS