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Rahul Singh

documents. and make decisions. data. complete decision process tasks.Introduction A Decision Support System (DSS) is an interactive computer-based system or subsystem intended to help decision makers use communications technologies. . knowledge and/or models to identify and solve problems.

History Academic Researchers from many disciplines has been studying DSS for approximately 40 years. and -The technical work on interactive computer systems.  . mainly carried out at the Massachusetts Institute of Technology in the 1960s.  According to Keen and Scott Morton (1978). before gaining in intensity during the 1980s. the concept of decision support has evolved from two main areas of research: -The theoretical studies of organizational decision making done at the Carnegie Institute of Technology during the late 1950s and early 1960s.  It is considered that the concept of DSS became an area of research of its own in the middle of the 1970s.

Management Problems Objectives  Variables  Constraints  Problems can be :  Structured  Semi Structures  Unstructured .

Construction Starts Decision To Proceed Decision To Abandon Step 5 Operation Starts Decision To Proceed Decision To Abandon .Steps in decision making Step 1 Concept of Project is Identified Decision To Proceed Decision To Abandon Step 2 Project assessment. Taking account of all issues involved Decision To Proceed Decision To Abandon Step 3 Project Goes to Detail Specification For Tender Decision To Proceed Decision To Abandon Step 4 Tender Accepted.

.Benefits • Improves personal efficiency • Expedites problem solving (speed up the progress of problems solving in an organization) • Facilitates interpersonal communication • Promotes learning or training • Increases organizational control • Generates new evidence in support of a decision • Creates a competitive advantage over competition • Encourages exploration and discovery on the part of the decision maker • Reveals new approaches to thinking about the problem space • Helps automate the managerial processes.

Classification Relationship with user Passive DSS DSS Active DSS Cooperative DSS .

 Mode of assistance DSS Communication Driven DSS Data Driven DSS Document Driven DSS Knowledge Driven DSS Model Driven DSS .

wide DSS Desktop DSS . Scope DSS Enterprise .

Components 1. 2. 3. Data Management Subsystem Model Management Subsystem Knowledge Management Subsystem User Interface Subsystem The User . 4. 5.

Data Management Model Management Knowledge Management Other Systems User Interface User .

Group Decision Support System .

Group Decision Support Systems (GDSS) are a class of electronic meeting systems. a collaboration technology designed to support meetings and group work. Disadvantages  Slow communication  Not all tasks are amendable to GDSS (one to many) .

Operation Support Systems .

provisioning services. and  . configuring network components. supporting processes such as maintaining network inventory.  The term OSS most frequently describes "network systems" dealing with the telecom network itself.Introduction Operations support systems are computer systems used by telecommunication service providers.

activation and provisioning  Service assurance  Customer care . including the network inventory.Application areas An OSS covers at least the application areas:  Network management systems  Service delivery  Service fulfillment.

Put simply. new OSS architecture definitions were done by the ITU-T in its TMN model. This established a 4-layer model of TMN applicable within an OSS:    Business Management Level (BML) Service Management Level (SML) Network Management Level (NML) . there are four key elements of OSS: Processes Data Applications Technology During the 1990s.    A lot of the work on OSS has been centered on defining its architecture.