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MICROSOFT AND DELL: THE WWW IS ANYTHING BUTBUSINESS AS USUAL BOOK NAME: MANAGEMENT INFORMAATION SYSTEMS AUTHORS NAME: JAMES A O’BRIEN GEORGE M MARAK SEVENTH EDITION By Khushbu Rajpuria 11BSP1433 Sec G
Microsoft’s own MSN. Each day billion of people log on to learn about software features. . get technical support.INTRODUCTION Microsoft . It’s usually fourth –busiest site on the internet after Yahoo. During pick hour it can be doubled. and download patches and drivers-in 35 language. and America online according to closely watched Jupiter Media Matrix Survey.com attracts 8 million unique visitors a day and usually handles 40000 to 50000 request per second. It is used by anyone from consumer struggling to upgrade to Window XP.
say general manager Tim Sinclair. an online chat.” .com-interactive webcast. forums that the company says can better explain its software and even influenced product design.Cont……………. I can concentrate on supporting this ‘customers to customers’ interactions”.com since 1966. Sinclair’s Development team spends a third of its time building “community” features for Microsoft. he says .. who is running Microsoft. This part hasn’t changed much in last half decade.” we can learn about which product features are working and which aren’t. news group.
the company sometimes handpicks users of its software to participate in Webcasts in which audience members can pose questions to the presenter during a live program. .” Sinclair says. “It’s generally better to have one hundred of right people than thousands you don’t know. and Microsoft can poll viewers on which product features they like most.Cont………… Microsoft is also adding interactive features to help it tailor upcoming products based on input from influential customers. For instance.
Developer have to do more sophisticated usability testing. And the architecture of Microsoft’s Web pages is changing to cache more data locally on users’ computers for better performance. adding drug-and-drop features to its Web pages for more intuitive navigation. and separating sets of features so a user’s Web browser doesn’t have to redraw an entire page every time the user follows a link. .Cont……… Using the web for life feedback put new technical demands on Microsoft developers. Microsoft is also making better use of XML for storing and pulling data so a user can find the most popular discussion threads without combing through a long index. News reader software include an interface that resembles a PC app For example.
” People aren’t forgiving of saying. long forms. due in 2006.” he says. If it looks like an application.Cont……… “With this new type of interactivity.” Sinclair says. Not anymore. ‘They used to be patient about slow pages. what we do looks a lot more like application development. that more seamlessly combines local and web computing. and redrawing the whole page when you click a link. .” The trend will likely accelerate when Microsoft releases a new wave of software it’s developing for its Windows Long-horn operating system.
So adding a new product require IT staff to cut and paste XML data into sites for each of those 80 plus countries.Cont…………. every night we’d run code to fit what sales wanted to push the next day . As Dell grew rapidly through the 90s. it built up lot of static Web pages. Then regional managers can focus on adding local languages or offering promos tied to the marketing nuances of their country. rather than on building products detail from scratch. The October relaunch combined with the e-commerce consolidation will let IT staff update information about a product feature once. . “The way it worked before was. so it’s available worldwide at the same time.” says online development director Ahmed Mahmoud. many of them country-specific..
but proven far more elusive.Cont……… It’s just the kind of customization and efficiency that have always been talked about for the web. Unlike many web promises. . this look like the year the best websites will deliver on them.
relaunch of different product. Different features of Microsoft like interactive web-casts newsgroup and online chat can better explain its software and can also influence product design. For Dell it was its increased sell. . Each on to learn about different software features. This particular thing hasn’t change since 1930 said by Tim Sinclair the general manager of the company. It can better work by customer-to-customer interaction.Q1. increase in revenue. Sinclair development team spend third of its time building community. get different technical support and download patches and drivers-in 35 languages. What is the primary driver behind the Web upgrade activities of The main driver Dell? Dell is its different users Microsoft and of Microsoft andday million of people log and different applications.
For eg. What is the business value of Microsoft’s Web-based. live There are program? feedbackdifferent business values or features of Microsoft’s Web which can be viewed in the following way: Microsoft is adding interactive features to help it tailor upcoming products on the base of input provided by different customer. And by this Microsoft know which product feature people like most.Q2. The company sometime ask its user to participate in webcasts in which audience can ask questions from the presenter during live project. .
It is also making heavy use of XLM for storing and pulling data. Adding drug-and-drop feature to its web page for more intuitive navigation and separating sets of features so a user ‘s web browser doesn’t have to redrew an entire page every time they use a following link. And architecture of Microsoft web page is changing to cache more data on users for better performance of computer. so uses can find most popular discussion.Cont………… Using the web for live feedback put new technical demand on Microsoft’s developers. . Developers has to do more sophisticated testing. Newsreader includes an interface that resembles a PC app. for exp.
selling. servicing and paying for products and services online with the support of worldwide network of business partner. it encompasses the entire online process of developing. delivering. .” Now comes the point of development in ecommerce which could be done following different point. marketing. “E-commerce is more than just buying and selling products online.Q3. What this particular word. What lesson on developing successful e-commerce projects can betelling about thefrom the in Egained developments Before commerce I would like know basic information in to let youcase? this we understand by definition of e-commerce. Instead.
So at the very beginning it need to attract more and more customers. . even its takes more time. Creating more and more webpage so that more and more country state and people could be beneficial fro this particular thing.Cont……. It would be because some peoples are not much aware or they may not get much collection of goods they want to bye. Keep an interactive session with different people and customers so that they can understand what people actually want.. Think how to increase sale by adopting various tools and technique. and even we can say they are unable to identify the materials any particular products which become easier in case offline shopping. Now comes the point of development in e-commerce which could be done following different point: In general life we basically see most of the people prefer offline shopping compare to on line shopping.
Learning………… For the survival of any business awareness of people is the main thing. machines of latest technology. goods and services of high quality but less customer then it wont be able to survive in market for long time. . taking continuous feedback from them so that company can develp. because total flow of any business depends on is customers and people work or visiting each and every day. proper labor. What we produce or sell is basically for customer so we need to understand people in better way which can be done by keeping interactive session with people asking them which product feature they like. Suppose if the company has every thing good in it say proper manage. People are the main strength for the survival of any business.
How much time need to be spend in a particular task to make it more effective.Cont……………. To attract world at large need to redesign or relaunch a particular product so that people can use it in different and effective way. How to reduce expenses and increase revenue by effectively working in an organization.. . Identifying which product feature are working well and which are not. Organizational goal can be achieved by increasing its sale and profit.