courier service

Beyond the Sky, Beneath the Earth, We discover the World where only we can Serve

Vision of the Company “Our vision is to become the recognized Industry Leader by the customers in the courier service business in which we compete.” Mission of the Company “To be an integrated service provider and offer customized service solutions and achieve growth through our business partners and associates.”

Product

PRODUCT PORTFOLIO AS PER DOCUMENTS AS PER WEIGHTS MONTHLY CONTRACT Next Day Up To 100 gms One Way Contract Speed Delivery Up To 250 gms Sunday Special Up To 500 gms Jet Express Add. 500 gms Universal Contract Two Way Contract .

Dangerous Goods Regulations.”          Explosives Gaseous Flammable liquids Flammable solids Chemicals Toxics Radioactive Corrosives Miscellaneous (eg: magnets as they are dangerous to aeroplanes.RESTRICTED ITEMS:  DGR.) . “ Commodities which posses potentially hazardous characteristics.

Cash and Cash equivalent instruments and Negotiable Instruments.  Bulk Pharmaceutical Products.  Original Passports. .  Alcoholic Beverages/ Liquid Items.  Pre stamped envelops.  Human Corpses or body parts. Gold.  Pornographic Materials. timers.Silver and diamonds.BANNED ITEMS  Money.  Electronic Items with cell.  Antiques  Perishable Items/Meat/Fish/Poultry/Live Animals/Plants/Fruits. wires. mother boards etc.  Drugs or Narcotics.

price .

Prices As per document As per weight On contract basis .

PLACE .

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STRUCTURE CORPORATE OFFICE REGIONAL OFFICE DISTRICT HEADQUARTERS BRANCH OFFICES .

LOCAL DISTRIBUTION CHANNEL  XYZ company wishes to send a courier from Sangli to Sindhudurg. The distribution channel followed by velocity courier would be : CUSTOMER BRANCH OFFICE SANGLI DISTRICT HEADQUARTERS CUSTOMER BRANCH OFFICE SINDHDURG DISTRICT HEADQUARTERS .

The distribution pattern will be as follows: CUSTOMER BRANCH OFFICE THANE DISTRICT HEADQUARTERS SOLAPUR DISTRICT HEAD QUARTERS PUNE REGIONAL OFFICE MUMBAI REGIONAL OFFICE BRANCH OFFICE CUSTOMER . wishes to dispatch a courier from Thane to Solapur.REGIONAL DISTRIBUTION CHANNEL  XYZ CO.

Franchising  Four franchisees would be appointed in order to cover the entire state  Any final decision with regards to the area covered under any particular would be made by the company so as to prevent any overlapping between two franchisees. Experince in doing logistical work ability to hire or train people who can make up the skilled workforce  They will be provided adequate knowledge regarding the software  55-45 profit sharing basis.  Any organization to become a franchisee they shall have to fulfill the following requirements    Enough finance as well as office space to carry out the activitie smoothly. .

Promotion .

 Advertisements  Print advertisement in local newspapers like Maharashtra times. Lokmat and loksatta.  Direct marketing   Telemarketing Creating awareness in the corporate office  Hoardings at different places like       Inside the train compartments At railway station At bus stops Behind the buses On highways On delivery vans .

PROCESS .

FROM CUSTOMER Customer Collection of documents/parcels from all customers at Branch Offices Transportation to District headquarters Collected at Regional Office .

TO CUSTOMER Collection of documents/parcels from Regional office Sorting at Regional office Transportation to District Headquarters Sorting at District Headquarters as per Branch offices Transportation to Branch offices Collection at Branch Offices Delivery to customers .

Stage 1 Greet customer Ask the requirement At help desk Explain the customer Opening times Meet sales representative Training and update styles Thank the customer Receive the payment Make the bill Bank savings Prepare cash flow .

. “TRACK US” VELOCITY Couriers will have a tracking system which will be available on the website www.velocitycourier.com This system will help the customer to keep a track of the progress of their couriers through this software.

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PEOPLE .

HIGHER LEVEL •Board of Directors •Managing Directors (MBA or MMS) •Chief Executive Officer ( MBA or MMS ) •Chief Financial Officer ( MBA in Finance ) •Chief Financial Officer ( MBA with specialization in Logistics ) •HR Manager ( MBA or MMS in HR ) •Finance Manager ( MBA or MMS ) •Logistics Manager (MBA or MMS in Logistics) •Marketing Manager (MBA in Marketing) •Public Relations Manager (MBA in Public Relations) •Regional Managers •HR department staff (5 employees) •Finance department staff ( 5 employees ) •Logistics department staff (6 employees ) •Marketing Department staff (6 employees ) •PR department staff ( 20 employees in addition to complaint handling software ) •Clerical staff ( 2 employees ) MIDDLE LEVEL LOWER LEVEL .

e.REGIONAL OFFICE STRUCTURE HIGHER LEVEL •Regional Manager (He will act as a Chief Executive Officer ) •Qualification : MBA with specialization in Logistics MIDDLE LEVEL 3 Managers (For distribution in various regions) LOWER LEVEL Clerical staff i. peon . clerk . etc (6 employees) .

BRANCH OFFICE STRUCTURE HIGHER LEVEL • Manager (MBA ) MIDDLE LEVEL •Logistics Manager (GRADUATE with experience in Logistics) •Assistant Manager LOWER LEVEL •Clerical staff Qualification : HSC pass (10 employees) •Distribution staff (20 employees) .

 Training will be given by the middle level employees specially Assistant Manager will give training regarding communication and soft skills .  Training is also required to be given on the software used by the delivery boy for the proof of receiving the documents and on all the modern equipments that is been used in the organization.TRAINING  Training to the lower level employees.  Training will be given on the job or after the working hours in the branch office itself. .

Physical evidence .

Line of visibility Back office Front office .

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velocitycourier.  Well maintained office with a proper waiting area.  Brand name printed on delivery van.bags.  Proper packaging facilities.  Attractive and comfortable furniture.  Intercom facility at the office.  Notice board containing recent articles about the couriers. 4334 .  Pigeon hole for storage.  Website: www.  Uniforms for the staff members.  Brand name printed on notice board.mugs.com  Help line no.  Pamphlets provided at different counters.stationery. Wall painting theme RED AND WHITE.  Display of hoardings near the office.

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Future plans  Introducing more customize service products  Will try to convert customer trust into customer loyalty through our quality services  Planning to offer customize discounts and concession systems  Planning to cover maximum of the market share in India  Planning to start operating in other cities as well as interior parts of India after one year  Planning to tie up with the Logistics Company which has strong foot hold in other countries to expand the services internationally within coming five years .

Courier service .

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