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Logistics Management

Unit 2

Logistics management
 Logistics management is a process of planning,

executing, and controlling the efficient, effective, flow and storage of goods and services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirement.

 To make available the right quantity of right

quality products at the right place and time in right condition.  To offer best service to consumers.  To reduce the cost of operations.  To maintain transparency in operations.

 Products are ordered, billed/invoiced, handled,

  

packaged, packed, wrapped, bundled, sorted, crated, and braced. Products are assembled and stored, warehoused, loaded, unloaded, shelved, displayed and crossdocked. Products are shipped by air, railways, waterways, pipelines, and containers. Products are exported, imported, documented marked and consolidated. Products are traced, tracked, recycled and disposed.

 Logistics customers service standards are       

set(time, availability, errors etc) Other Functions Breaking Bulks Accumulating Bulk Creating Assortments Transaction Efficiency Credit Facilities Risk Taking

Customer Service
 Basic Service Capability

 Increasing Customer Expectations
 The Perfect Orders  Value-Added Services

Basic Service Capability
 Availability

 Operational Performance
 Reliability