PROFESSIONALISM IN THE WORK PLACE

A ONE DAY TRAINING PROGRAMME ORGANIZED FOR HEADSTART PRIVATE SCHOOLS

Developed & Presented by Mr. Williams Eze [FMP] For: Super Nannies Nig Ltd

AGENDA
INTRODUCTION OF TRAINERS/SUPERNANNIES TEAM/OPENING SPEECH 12.00 -12.10

12.10 -12.10 1.00– 1.15 MODULE 1 1.15– 2.00 MODULE 2 02:00- 02:10 02:15– 03.00 02:50 – 03:00

Importance of play Questionnaires

professionalism

Questionnaires Personal Hygiene Closing Remarks

MODULE 1
PROFESSIONALISM/ETIQUETTE IN THE WORKPLACE

Professionalism is the expertise & knowledge that an individual carry about in a certain field

Professionalism
 INTRODUCTION  WHAT IS PROFESSIONALISM?  ATTRIBUTES OF PROFESSIONALISM IN THE 



WORKPLACE BEHAVIOURAL CHARACTERISTICS TO ACHIEVE PROFESSIONALISM IN THE WORKPLACE UNPROFESSIONAL BEHAVIOURS TO LOOK OUT FOR AND WAYS TO CHANGE THEM CONCLUSION AND WAY FORWARD DEFINITION OF ETIQUETTE BASICS OF PROPER ETIQUETTE

INTRODUCTION
The importance of a professional presence in the workplace cannot be overlooked in 21st Century society. Most of us spend more time at work than at home, and friendship with our managers and co-workers have become commonplace but, when the boundaries between professional and personal cross, there can be serious problems. Too much openness about personal issues, lack of respect for authority, gossiping, time wasting and not returning telephone calls promptly are a few examples of unprofessional (but increasingly common) behaviors at all levels that kill corporate productivity and image. Our society has become faster-paced and more casual, but professionalism remains key in the business world – despite the trend toward casual dress and operating style.

What is Professionalism
Professionalism has no simple definition as what one company considers as an acceptable behavior in the workplace may be completely acceptable to another however, it encompasses the expertise and etiquette that a professional has of a certain field. In the workplace, professionalism refers to an individual doing their job, with sincerity and genuineness in a timely manner, and in conformity to the ideals or etiquette of the particular environment, so as to contribute your share to the development of the organization you work for. At work, professionalism refers to a person doing his job with sincerity, and maintaining professional etiquette and professional ethics in the workplace.
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In the absence of professionalism, the concepts of "politics" and "mind games" find room to breed. Professionalism at work, is completely devoid of politics, positive politics or mind games. Its root lies in those who do their work with quality and quantity in mind. Professionalism is an important trait that all employees should possess as it is the basis of a good work environment.

ATTRIBUTES OF PROFESSIONALISM IN THE WORKPLACE
The attributes/traits of professionalism may vary from one profession or company to another, but there are several attributes that are common norms in the workplace that exhibit professionalism and which should be imbibed.
Honesty

 No one wants to work with an untrustworthy person. Lying about a

situation, no matter how small, will turn what could have been a small problem with an easy solution into a difficult attention with dire consequences for the organization and the individual.

Respect and Courtesy

Sometimes it is the small things that make the biggest difference. waiting for an individual conclude his speech without interruption, saying please and thank you and taking criticism and advice without an outward show of disdain are examples of being courteous and showing respect. An employee does not have to like or agree with what a supervisor says, but a courteous and respectful employee will listen before offering comments or rebuttals. You must recognize the hierarchy in the organization where you work and follow protocol

Work Ethic
Professionalism means sticking with the appropriate procedure until the job is completed. People with a strong work ethic are considered to be professional when they stay on track and see projects through to their conclusion.

Communication
Whether you are working alone or in a team environment, communication is vital to achieving goals. Working alone, you must keep your supervisor informed; as part of a team, you must communicate with one another to ensure you are all focused toward the same goal. The ability to communicate effectively is a strong sign of professionalism. Free communication and open door policies are all very conducive and welcoming at every workplace however, this "freedom" has to be kept at a limit. Too much prying into personal life and friendships beyond the workplace as well as fraternization are completely against professionalism.

 Culture
The presence of professionals in any organization moulds a culture where work is given a prime importance. Every minute of their working schedule is focused on bringing exceptional results for the company. It is the no nonsense environment that not only motivates professionals but also the people who are associated with them.

Productivity
Professionals are focused on the work that has been assigned to them and they do it with fineness within defined timeline. There productivity and results are in itself a benchmark that has viral effect on the success of the organization.

Quality Professionals know their work and they know how to deliver it with exceptional quality. They provide an unmatched quality. Their dedication to work and the output itself has a touch of class that is nothing short of being impressive. When quality is the criteria professional know how to deliver the best. Team player Being a team player is a very well-known requirement for professionalism at work. A team spirit allows people to have their differences, yet follow the same goal. It requires an individual to give consideration to others, take suggestions and share credits.

Pleasant personality Besides work, professionalism at work requires one to have a pleasing personality. This helps keep the environment in the office, favorable and conducive. Handling constructive criticism Constructive or not, criticism is a part of any working experience. As such, as a part of professionalism at work, one needs to be receptive of criticism and give serious thought to it and follow it through for corrections, where it is constructive but where it is not, it should be ignored without creating rancor.

BEHAVIOURAL CHARACTERISTICS TO ACHIEVE PROFESSIONALISM IN THE WORKPLACE
Attention to detail (attribute – quality) This is a key behavioral characteristic for a nanny. You must be able to follow routines required for the children you look after, without mixing up instructions which can cause grave mistakes that can even shut down the organization you work for. Time Management (attribute – productivity) An employee is considered a thorough professional if he knows how to manage his time well. Coming to the office on time everyday, following routine with managing the children in a timely manner, reporting issues before they become serious problems for the organization and being in time for all office meetings, calling up and informing the supervisor in the event that he may be late for work, these are all traits of a good professional.

 Smart and neat dress style (attribute – pleasant

personality) It is said that your first impression is the last one. Going by this rule, an employee should make it a point to dress up in clean clothes which have been ironed properly. Wearing clothes that are work appropriate is very necessary. Organizational Skills (attribute – time management, quality of work, work ethics) An employee should keep his work area neat and clean especially in the nature of your role as a nanny, which requires maintaining a very high level of hygiene. All working materials such as changing mats, cleaning and feeding and play equipment, should be in place.

 Soft Skills (attribute – pleasant personality, respect and

courtesy, honesty, culture, team player)

No one can even think of achieving success in today's work environment, if they do not possess soft skills. Being courteous to the subordinates as well as seniors, using the right words and vocabulary to communicate, respecting other's opinions and views, these are the characteristics of professionalism that an employee should ideally display.

Good Communication (attribute – communication) As most of the work in the corporate world today involves working in teams, a professional has to possess very good communication skills. Communication skills means the ability to talk as well as listen. By inculcating open and constructive communication, a professional can get many things done.

Positive Attitude (attribute – pleasant, team player, culture)
"It is the attitude that determines your altitude". It is mandatory for all professionals to maintain an optimistic attitude while working. The more positive an employee or a manager is, the more likely it is that the outcome of their work will be positive. A professional employee is the one who does not crack up under pressure and maintains a calm, even in the worst of circumstances.

Ethical Behavior (attribute – work ethics)
Professional ethics form a major part of being a professional today. Working in an organization and maintaining appropriate procedure in no way means that an employee has to blindly follow and do what is expected of him. If an employee feels that by working in a certain way, his honesty and integrity is being compromised, professional etiquette dictates that he should know when to put his foot down and stand up for himself.

Reliable and Accountable (attribute – honesty, quality) A professional should come across as someone who "owns up" i.e. someone who is accountable. If an employee takes credit for all jobs done well, he should be ready to take on the blame for unfinished jobs too. Taking responsibility for failures, being accountable and taking steps to remedy the situation, rather than blaming it on others, is what is expected of a professional.

 UNPROFESSIONAL BEHAVIOURS TO LOOK OUT FOR AND

WAYS TO CHANGE THEM
 Negative attitude: Dressing or behaving badly, and assuming that

no one will take notice, is a sure sign that people will notice and think badly of you. Your attitude is noticeable in everything you do. Pay attention to how you dress, and how you treat other people. It does make a difference.  Unprofessional body language: such as yawing with your mouth wide open creates a poor impression, chewing gum while talking to a client or parent advertises you as unprofessional, not paying attention to detail especially with the children you are taking care of highly unprofessional and can cause serious damages and losses to the organization. Pay serious attention to detail and hygiene.

 Body odour: bad odours can be distracting and can discourage a parent

from putting their child in your care. Be clean and fresh, and use deodorants or light fragrance to maintain a clean fresh smell.

 Unkempt fingernails: Women with inch-long fingernails, as well as

unusual colors of polish, are not taken seriously. Anyone with ragged, or unkempt nails makes a poor impression as well. As a nanny, you cannot afford to keep long nails for the safety of the children you are looking after. Keep your nails trimmed and clean. can exhibit at a work place. Knowing oneself and being in control of one's reactions and work related antics can be useful to deal with this ensure you work optimally. You may set reminders on your phone so that tasks don’t escape you. At the end, you turn out perfect results.

 Bad behavior: Loss of temper and quarrelling is the worst behavior one

 Sub optimal performance: Imbibe work ethics and use all it takes to 

 CONCLUSION AND WAY FORWARD
 Nobody is necessarily born with all these characteristics of professionalism. People learn and develop them as they gain work experience. One thing is sure though, they are indeed the stepping stones in the ladder to success in any chosen endeavour, no matter the industry in which you operate or even as an entrepreneur running your own business!  Professionalism goes beyond just your current task or occupation. It’s a mode of behavior for life because that can be the difference between success and failure. It should apply even in your personal endeavours!  PROFESSIONALS ROCK!!!!!!!!!!!

 So what is the way forward for the nannies of Meadow Hall after now????  What will you do differently when school resumes???? – ATTRIBUTES OF HONESTY, RESPECT AND COURTESY, WORK ETHICS, COMMUNICATION, CULTURE, PRODUCTIVITY, QUALITY, TEAM PLAYER, PLEASANT PERSONALITY, AND HANDLING CONSTRUCTIVE CRITICISM.  How do you want to stand out as a professional in all you do from today????

FIVE KEY CHARACTERISTICS TO WATCH FOR AND WAYS TO CHANGE THEM
 1. Negative attitude  2. Unprofessional body language:

 3. More unprofessional body language:
 4. Excessive fragrance:  5. Unkempt fingernails:

Nobody is born with these characteristics of professionalism. People learn and develop them as they gain work experience. One thing is sure though, these are indeed the stepping stones in the ladder to success!

Definition of Etiquette
Etiquette is a set of practices and forms which are followed in a wide variety of situations; many people consider it to be a branch of decorum, or general social behavior. Each society has its own distinct etiquette, and various cultures within a society also have their own rules and social norms. Learning etiquette can be very challenging for people who are new to a particular culture. Etiquette has to do with good manners. It's not so much our own good manners, but making other people feel comfortable around us, by the way we behave so it is more or less thinking of others and how others perceive us. It is simply showing respect for others and yourself at the same time. Even though aspects of good manners do vary from place to place and some rules may be added or modified to keep up with technology or lifestyles, the foundation of etiquette, its meaning and essence will forever remain strong.

The Rules of etiquette govern how people behave. For example, the concept of greeting people politely and with respect is common to the etiquette of many cultures, although the way in which that respect is expressed may vary.

BASICS of PROPER Etiquette
 BE POLITE:

Learn to be polite and courteous in your behavior, irrespective of the pressures on you or your organization. Mind your speech and take care that you do not hurt others by your words. Address conflict as situation-related, rather than person-related. Apologize when you need to. Remember that words once said cannot be taken back. Offer help to all those people who need it. You need not do social work all the time, but small helps like holding door for someone with hands full can definitely give you a pleasing personality.
 RESPECT AND SHOW CONCERN FOR OTHERS:

Learn to respect the people around you. Do not discriminate amongst people on the basis of age, class, sex, caste and such other social stigmas, instead treat everyone equally and spread love and humanity everywhere you go. Take care that neither your words nor your actions insult anybody. Speak well of your coworkers and point out their accomplishments to others.

LEARN FROM MISTAKES: Every situation has something good in it. If things are not going your way, try and figure out the drawbacks. Learn to admit your mistakes and be determined never to repeat them again in your life. If possible, also try to amend your mistakes. Apologize whenever you are at fault, instead of arguing to justify yourself

.

 SHOW HONESTY:  An old proverb says that “Honesty is the best policy”, make it

the principle of your life as well and practice it rigorously. Remember that lies have no legs to stand on and so always be true in what you say and what you do. Honesty gains trust and respect among other people.
  ACCEPT RESPONSIBILITY:  Being responsible for one’s own action is the trait of a well

mannered person. Never shy away from taking responsibility of any of your deeds. Ensure that you fulfill the task given to you in time. Be responsible for your commitments and make it a point to fulfill them at any cost. It is only by being responsible in the smaller tasks assigned that you can make people trust you with bigger ones.

 LEARN FROM MISTAKES:

 Every situation has something good in it. If things are not going your way, try

and figure out the drawbacks. Learn to admit your mistakes and be determined never to repeat them again in your life. If possible, also try to amend your mistakes. Apologize whenever you are at fault, instead of arguing to justify yourself

 BE A PATIENT LISTENER:

Listening is a skill that can be acquired through regular practice. Be a patient listener and make the people around you to confide in you. Avoid the temptation to interrupt while someone is speaking. You can always give your opinion, so better wait for the speaker to finish instead of looking for the debatable issues in every talk, try to look for positive points. Appreciate the speaker and encourage him to speak.
 BE ON TIME:

 Tardiness is on the rise. Punctuality shows that you honor your commitments

and can be trusted. Schedule appointments sensibly. Respect other people’s time and they will respect you.

 BE TRUSTWORTHY:  Keep confidences. Be aware of the impact that information might have

on others and/or the organization.
 DRESS APPROPRIATELY:  If in doubt, always err on the side of being conservative. Being wrinkled,

unshaven, smelly or unkempt communicates (intentionally or not) that you don’t care enough about the situation, the people or the company. First impressions are lasting impressions.
 DON’T INTERRUPT:

 If you must interrupt a conversation, a meeting, or someone’s

concentration, quickly state what you need, and show consideration for the fact that you are interrupting valuable work in progress.

USE PROPER WRITTEN AND SPOKEN LANGUAGE:
 Words have the power to give life and death. Ask questions and listen

to the answers. Do a variety of writing. Writing helps clarify ideas, thoughts and feelings. People who can express themselves clearly and appropriately have a definite advantage.

 GOSSIP:  If you're going to talk about someone, you need to realize that the

chances of your words getting back to that person are pretty good, and gossip often finds a way to come back to bite you at a most inopportune time. Don’t gossip. It makes everyone especially you look bad. polish that shows you can be taken seriously. These 12 rules will improve your business etiquette and help you to get ahead.

 Summarily, Etiquette is about presenting yourself with the kind of

MODULE 2
PERSONAL HYGIENE/GROOMING
WHAT IS HYGIENE WHAT IS PERSONAL HYGIENE GOOD PERSONAL HYGIENE PHYSICAL CARE

PERSONAL HYGIENE/GROOMING
 WHAT IS HYGIENE

Hygiene refers to the set of practices perceived by a community to be associated with the preservation of health and healthy living. While in modern medical sciences there is a set of standards of hygiene recommended for different situations, what is considered hygienic or not can vary between different cultures, genders and various groups. Some regular hygienic practices may be considered good habits by a society while the neglect of hygiene can be considered disgusting, disrespectful or even threatening. One of the most effective ways we have to protect ourselves and others from illness is good personal hygiene. This means washing your hands, especially, but also your body. It means being careful not to cough or sneeze on others, cleaning things that you touch if you are unwell, putting items such as tissues (that may have germs) into a bin

What is Personal Hygiene
 Personal hygiene is the first step to good grooming and

good health. Elementary cleanliness is common knowledge. Neglect causes problems that you may not even be aware of. Many people with bad breath are blissfully unaware of it. Some problems may not be your fault at all, but improving standards of hygiene will control these conditions. Dandruff is a case in point. More often than you know, good looks are the result of careful and continuous grooming.

 Personal hygiene, such as bathing, is very much dependent

on the culture in which you live. In some cultures, it is expected that you will wash your body at least every day and use deodorants to stop body smells. Other cultures have different expectations. Personal hygiene may be described as the principle of maintaining cleanliness and grooming of the external body. People have been aware of the importance of hygiene for thousands of years. The ancient Greeks spent many hours Bathing, using fragrances and make up in an effort to beautify themselves and be presentable to others.

Good Personal Hygiene
 Good hygiene is important in taking care of yourself physically as well as emotionally. People often have infections because they do not take good care of themselves physically, which can lead to emotional difficulties as well. To avoid physical problems associated with poor hygiene, consider

the following ideas to keep yourself clean

 Hair Care  Washing Your Hair.  It is so important to keep your hair clean and conditioned to

ensure it stays healthy and strong. Washing your hair at least every other day is important to keeping your hair healthy and in good shape. If you wash it too frequently, your hair will become brittle and dry, making it difficult to grow and keep strong. it will also become greasy and stunt its growth

Washing your hair too frequently also strips it of necessary nutrients required to keep it strong and healthy. Conditioning your hair is critical to keeping the nutrients within your hair intact. Use a �leave-in� conditioner every time you wash your hair. The long-lasting conditioning agents will rebuild your hair every time you use it.

 Cutting Your Hair.  Getting your hair cut frequently is critical to healthy hair.

The longer you wait to get your hair cut, the more frail and brittle your hair can become, especially if it is longer. your hair cut. If you are a male, or a female with a very short hairstyle, getting your hair cut every six weeks is best in order to keep it trim and neat, while keeping it healthy as well. If you have longer hair, you can go as long as 10 weeks without a haircut, but try to get your hair cut at least every 10 weeks. This will help keep your hair strong, and if you are trying to grow your hair, will enable your hair to grow more quickly, because you will get rid of the dead, dry ends and will enable the healthy part to grow effectively.

 The length of your hair will determine how often you get

Dental Care
 Going to the Dentist. The mouth is the area of the body most prone to

collecting harmful bacteria and generating infections. In order to have and maintain good oral hygiene, it is critical to visit your dentist at least every six months. In some cases, your dentist may recommend every four months, depending on how much tartar builds up on your teeth and how often you need to have it removed. To keep your teeth free from tartar build-up and tooth decay, make sure you visit your dentist as frequently as he or she recommends. This will ensure your teeth and your mouth stay healthy and strong. and Oral B both make excellent electric toothbrushes designed to clean your teeth and gums. Regardless of the type of toothbrush you use, make sure you brush your teeth at least two times per day, if not after every meal. This will help minimize the amount of bacteria in your mouth which leads to tooth decay, and will help you maintain a healthy, happy smile.

 Brushing Your Teeth. For best results, invest in an electric toothbrush. Crest

 Flossing Your Teeth. In addition to regular brushing, it is critical to floss your

teeth at least once a day, usually before you go to bed. This will enable you to reduce plaque in the more difficult to reach places between teeth and at the back of your molars. Flossing also keeps your gums healthy and strong, and will help protect your mouth from a variety of diseases that could eventually cost you your teeth.

PHYSICAL CARE
 Cleanliness of Your Body.  Taking a bath or shower once daily is very important to ensuring your

body stays clean. Cleaning your body is also important to ensure your skin rejuvenates itself, as the scrubbing of your arms, legs, and torso will slough off dead, dry skin and help your skin stay healthy and refreshed. incorrect when assuming they do not smell. What happens is your nose gets fatigued thereby, not being able to smell your odor. This effect occurs with car air fresheners as well. You won't smell it after a time, while others will smell it right away.

 Shower daily. Shower or bathe daily. Many people fail to do this and are

 Wear deodorant. It doesn't matter if you think you don't smell or barely

sweat. Just buy deodorant and use it. The issue mentioned above applies here too. You may stink of sour or musky sweat and not realize it. It's better to be safe than sorry, as it's cheap and convenient to apply. At worst, you go from smelling like nothing to smelling lightly of deodorant. At best, you go from driving people away to smelling better.

 Do not over-apply perfume or cologne. Many people are allergic to perfumes and you will, unknowingly, cause a reaction. Plus, there is no reason for people to “smell you coming” or smell you once you’ve left the room. Dab a little on your wrists or neck for a subtle smell.  Wash your hands after using the bathroom, before eating and after possible contamination. Whenever possible, wash your hands and use a towel to dry them. When washing hands it is recommended that you use soap, and lather the soap in warm water for at least 15 seconds. You can sing Happy Birthday in this amount of time.  Shaving. In American culture, it is important to remember that shaving is a critical part of cleanliness. For men, shaving the face enables it to stay cleaner and is a more acceptable hygienic practice, especially for those who work in corporate America. For women, shaving the legs and under the arms also keeps the body cleaner, with less places for bacteria to grow.  Washing Your Face. It is important to wash your face at least once a day to remove all dirt and grime that you have come in contact with during the course of the day. This will keep your face freer from wrinkles and pimples, which are the result of clogged pores. Using some sort of moisturizer will also ensure your face stays rejuvenated and fresh.

 Trimming Your Nails. Keeping your nails trimmed and in good shape is also important in maintaining good health. Going to a professional to learn proper nail care will help you get on the right track to trimming your fingernails as well as toenails. Proper trimming techniques will also help you avoid hangnails and infected nail beds.

 Washing Your Hands

 Before Meals. It is important to have clean hands before you sit down to eat. Washing with warm water and soap will clean your hands so that they do not carry bacteria to your family and friends as you pass the bread!
 After Restroom Use. To ensure you do not carry fecal or other bacteria to other parts of the body or to other individuals, you will want to wash your hands after every time you

use the restroom. Make sure you wash your hands immediately afterward do not touch your nose or mouth to avoid unnecessary illness.

 Before Preparing Food. Washing your hands before you prepare food is very important to ensure you do not spread bacteria to your food. Wash them with warm, soapy water for at least 2 minutes before you begin working with food, particularly poultry or red

meat. This will keep your food free from bacteria, and will ensure your food is healthy to serve once it is cooked!

 After Preparing Food. Again, washing your hands for at least 2 minutes with warm, soapy water after you have prepared food (and before serving) will ensure you do not carry bacteria with you, thus potentially infecting you or others.  Good hygienic habits are easy to begin and maintain. Starting with a few of these ideas will help you start on your way to developing good hygiene for both you and your family.

Tips & Warnings………
 Disinfect your dirty clothes basket and hamper.  Stay away from heavily perfumed soaps that do not provide the      

necessary cleansing agents! Try brushing your teeth with toothpaste that contains baking soda. Natural soaps such as peppermint and eucalyptus have menthol that opens your pores. Do not forget to clean and trim your finger and toe nails. If you are not good at this, try using a manicurist. It is well worth it. Remember to clean the inner and outer ear properly. Do not wear soiled clothing over and over again. There are such problems as chronic halitosis and foul body odor. If you have tried the steps above and nothing seems to work, please see your physician. When using a cotton swab in the ear, be careful not to penetrate deeply.

THE END Thank You..

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