Human Resource Management and Influence Skills

Chapter 7

Pio G. Castillo/BA100: Dana Tesone

Human Capital
Some small groups of progressive management practitioners changed their thinking about workers from that of expense item to one of human capital an employee is an asset to the organization and is thus worthy of investment and development.

Human Resource Management

It includes the following areas: Legal compliance Labor relations Business ethics Recruitment and selection Training and development Employee relations Performance management system

Job analysis and Job design Job description and Job specification

Human Resource Management

The right of employees to know the expectations for performance The right of employees to know the rules and discipline procedures

The Practice of HRM

Communication the exchange of ideas for the purpose of sharing information and concepts Listening skills Barriers to effective listening Forms of communication Message media Flows of communication Leadership ability to influence others to willingly participate in activities Synthesis ability to apply abstract concepts in a realistic setting

Cultural Diversity
Culture consists of the shared values, beliefs and attitudes among a group of people.

Homogeneous cultural norms Heterogeneous cultural norms Cultural diversity training programs

Norms are acceptable behaviors among a group of people.