Isn’t everyone a good listener?

Is listening really



The process of receiving, attending to, and assigning meaning to aural and visual stimuli

The importance of Listening

Is Listening Important?

Over our lives we will listen to many more speeches than we will deliver Helps develop critical thinking Many Fortune 500 companies provide employees with listening training Studies show a direct link between academic success and the ability to listen Listening and hearing are two different things

Is Listening Important?
•70% of a manager’s job is spent communicating
•Of that time
–9% is spent writing –16% is spent reading –30% is spent speaking –45% is spent listening

Listening is important!!

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People spend a major portion of their time listening. Many people listen ineffectively. Little has been done to help people improve their listening. Effective listening is needed for following instructions, learning, good morale, and good public relations.

Types of Listening

Types of Listening

There are four types of listening:


Listening for pleasure or enjoyment

Music, movies, comedy, plays…

Empathetic  Listening to provide emotional support for speaker

A shrink listens to a patient; you listen to a friend’s rant

Comprehensive  Listening to understand the speakers message

Direction to a friend’s house; in a class or seminar

Critical  Listening to evaluate a message

A campaign speech; a peer’s research paper

Barriers to Effective Listening

Causes of Poor Listening
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Not Concentrating

Daydreaming, mind wandering, dozing Trying to remember every fact, no matter how minute Putting words into the speakers mouth; interrupting speaker, anticipating what speaker will say/do next Speakers accent, clothes, stuttering, presentation tools

Listening Too Hard

Jumping To Conclusions

Focusing On Delivery Instead Of Message

Barriers to Effective Listening

Hearing and seeing difficulties Appearance of the speaker

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Distracting gestures Poor speech habits

I just told What did you say? you???

Additional Barriers to Effective Listening

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Speaking and hearing rates Discomfort Emotions Controversial words Attention span Limited vocabulary Multiple meanings for words

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Desire to talk Excessive note taking Interruptions Telephone problems

Guidelines for Ethical Listening

Better Listening
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Take Listening Seriously  Like any skill it takes practice and selfdiscipline Resist Distractions  When you catch your mind wandering make a conscious effort to pull it back on track; try to anticipate what the speaker will say/do next Don’t be Diverted by Appearance or Delivery  Lincoln and Gandhi were strange in appearance but were excellent speakers Suspend Judgment  “a closed mind is an empty mind”

Improving Listening Skills

Stop talking and listen Show the speaker you want to listen Empathize with the speaker Don’t ask excessive questions Remove distractions

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Keep an open mind Use appropriate nonverbal cues Let the other person finish speaking Try to understand what the other person means

Improving Listening Skills (Contd….)

Be Courteous and Attentive

Come to class prepared to listen to-and to learn from-your classmates’ speeches. As you listen, be conscious of the feedback you are sending the speaker. Keep in mind the power you have as a listener over the speaker’s confidence and composure, and exercise that power with a strong sense of ethical responsibility.

Avoid Prejudging the Speaker

You can’t judge a speech by the name, race, lifestyle, appearance, or reputation of the speaker. If a speaker has fulfilled her or his responsibility to prepare fully and conscientiously, the audience has an obligation to listen to that speaker before deciding whether to accept or reject what she or he is saying.

More Listening Tips
Listen for ideas rather than details.  Control emotions.  Observe nonverbal cues.  Don’t jump to conclusions.  Take notes of key ideas.  Provide feedback.

Attending to the Speech

Paying attention to what the speaker is saying regardless of extraneous interferences.

Understanding and Retaining

Understanding is the ability to decode a message by correctly assigning a meaning to it.

Retaining is storing information in memory and using techniques that will help you identify and recall it.

Active Listening Facilitates Understanding and Retaining

Passive listening occurs when a person makes no conscious effort to remember what has been said. Active listening occurs when a person consciously tries to understand and remember what a speaker is saying.

Active Listening Behaviors
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Determine the speaker’s organization. Ask yourself questions. Silently paraphrase key information.

Paraphrase is a statement in your own words of the meaning you have assigned to a message.

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Attend to nonverbal cues. Take good notes.

Thank you for


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