Rapid Training Content Creation

Epiplex 500

Confidential and Proprietary

StratBeans Consulting www.stratbeans.com 1

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Introduction Epiplex Customers Customer Benefit Realised How Epiplex Works Enterprise Problems Tackled With Epiplex Cost Savings Quality Improvements Operational Benefits Summary Contacts

Epiplex Introduction
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Epiplex is Enterprise enabling platform for process capture and training content generation About 250 among Global 1000 companies use Epiplex Captures all windows based application systems

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Auto-generated Documents contain all process steps Interactive Audio/ Visual simulations mimic the actual process Workflow Modeler allows process modeling

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Including Web /Java / Desktop/ Mainframe applications Cirix Application VDI Applications Flash, MS Word , HTML format , .ppt, XML , .pdf

Show / Guide Modes provide interactivity Assessment Mode evaluates process understanding

Epiplex Customers

WNS, Royal Bank of Scotland, Genpact, Infosys, Wipro, Congizant, HCL and EXL services are BPO/ KPO clients adopting Epiplex

About 250 among Global 1000 Co.s


Customer Benefits Realized

Hartford, a large P&C insurance company used to deploy separate training applications

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Mostly, subject matter experts developed the documentations They are saving over $1M a year by avoiding deployment costs and saving 80+% time using epiplex development tools

Aetna had wide variation 100-200%, at claims processing centers.

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Although they have many management tools, but they could not identify the root cause of the variation. They are using Epiplex software to capture, in detail, how the claims processors are doing their jobs to identify the root cause of poor performance.


How Epiplex Works

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Process Workflow Model can be drawn for target process SME demonstrates the target business process The process and underlying operating system traffic is captured automatically Voice instructions captured along with screen activity Sticky notes callouts etc can be attached to screen images Voice annotations can be added to steps New steps may be added, existing ones modified or deleted Three types of outputs( Documents, Simulations, Cue Card) Self paced training modules/ elearnings and SOPs are created Stitch all the various types of content with business logic Use case models and branching and looping to integrate content



Enterprise Problems Tackled With Epiplex
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Ensuring Consistency in performance Attrition Proofing Replicating Best Practitioners Performance Enterprise wide Improving quality of Training content Training Large Teams repeatedly Reducing Cost of training Reducing Cost of Assessment Better utilisation of SME time

Cost Savings

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Reduction in Time and Cost of Training and Support, by 50-70% SMEs time used more efficiently/ productively In lesser time more elaborate documentation would be possible with better annotations Training time goes down substantially Similar audio visual content requires expensive flash programmers The total transition cycle time is reduced Total T&L cost reduced by improved knowledge transfer and lesser travel required during transitions

Quality Improvements
Templates enforce document standardisation  Maintainability of the content increases  Shortcuts and better ways of doing a process can be recorded  Guided feedback in Simulation reinforces correct path understanding in the business process  Simulations help in benchmarking the best performer performance  Associate performance goes up due to better assimilation of knowledge and skills in the simulated environment


Operational Benefits
Three levels of support is provided 24x 5  17 languages supported  Minimal training for deployment

Epiplex is well suited for business users, minimal technical skills needed

Collaborative environment for content development  Deployed content on the web  Complies with SCROM and AICC standards and therefore can be integrated into 3rd party learning management systems (LMS)



Epiance performance solutions and capture agent dramatically reduce cost to develop and improve quality of people/ process performance Epiance technology is proven across a wide range of customers, applications, processes, and configurations and can be used with confidence


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