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Jack and Ellen. This is because by culture.Problems Business structure aspect • Korean Structure is hierarchical which impacts the understanding of relationship between consultants and client of both the Americans and the Koreans—in reaching the final goal. the co-manager. Ellen’s views are still ignored by Jack and consequently the subordinates. As a result subordinates find it confusing of whose order should they follow leading to the delays of implementation plan Cultural aspect • Though a co-manager. women in Korea are expected to be working mostly as inferior. Reason behinds this might be also that at first the Korean company asked Andrew to take the position with a strong note that it would be impossible to send a women yet Andrew could not take the offer so Ellen had to take the place instead . here are not clarified of which role each person should play—overlapping of power. each adopts different approaches making it hard for consensus during the way. Management aspect • Power of authority is undefined.

Communication aspect • While working. the director. Koreans regard saying ‗no‘ as poor etiquette and something to be avoided at all costs thus it is difficult for Ellen to get at the truth of the Korean consultants‘ intentions. Each actor thinks their national norms of doing business is more superior than another hence both are reluctant to compromise. both consulting teams lack the training program preparing for expatriates or employees at the MNC— Ellen is being sent to work oversea after she has been with the company for only three months and Korean team has never been trained by their firm to work with foreigners • Senior management is rather ethnocentric. Song. argues that Ellen is the one with issues First thing to be reconsidered is the undefined power o authority then followed by other problems . Andrew thinks the problems arise from the inexperienced Korean consultants whereas Mr. Korean consultants tend not to ask questions or express their true thoughts toward the idea because in general. Human resources aspect • Jack has no experiences in neither SI project nor consulting project—instructs wrong instructions regarding the projects • Also.


Taekwondo . traditional clothing Hanok-.Korean Culture Korean Culture in General Music and Dance Food Traditional full-course meal National classical music performing Sujecheon Kimchi and Bulgogi House Traditional Sport Clothing Hanbok.Traditional Korean houses Ondol: In modern usage it refers to any type of under floor heating of a room that follows the traditional way of eating and sleeping on the floor.

Geert Hofstede. Emeritus Professor." Prof. Cultural differences are a nuisance at best and often a disaster. South Korea 60 18 39 85 75 . Maastricht University.Korean culture Geert Hofstede™ Cultural Dimensions " Culture is more often a source of conflict than of synergy.

modesty and caring • Uncertainty Avoidance Index (UAI) • Korea = 85 – the society is low level of tolerance for uncertainty and would like to control everything in order to eliminate or avoid the unexpected • Long-term orientation (LTO) • Korea = 75 – Confucian dynamism An acceptance of the legitimacy of hierarchy and valuing of perseverance and thrift .Hofstede’s Dimensions • Power Distance Index (PDI) • Korea = 60 – high level of inequality – hierarchical bureaucracy • Individualism (IDV) • Korea = 18 -.Collective society— group-oriented • Masculinity (MAS) • Korea = 39 – Femininity: a preference for relationships.

Doing Business with Korean people --The quality of the relationships developed are the real key to business success • Gift Giving – at first business meeting • part of Korean business life • Alcohol: malt whisky and brandy – an appreciated gift • In the meeting • a compatibility of levels within meetings • punctuality and maintain solid • Maintain good body posture during meeting • Business Communication • saying 'no' as poor etiquette – ―We‘ll try‖ or ―That‘ll be difficult‖ is more preferable • Maintain patience and politeness is necessary .

adjustment can be made • Greeting • wait to be introduced as third party • shake hands with foreign colleagues after a bow and support the right forearm with the left hand • Dress Code – Appearance is very important • Look smart all the time – both in formal and informal gatherings • Dark suit. – 4 p. shirt and tie -.• Exchanging Business card • Present your business card with both hands • Express some comment on the title or position • Contract is the starting point • Flexibility • Business suit or dress –women • Booking appointments ahead of time • Between 10 a.m.m. – 12 p. or 2 p.m. • Send proposals for your contact to preview • Saving face – very important • Control your emotion • Causing embarrassment or loss of composure can harm business negotiation .m.

Women in Business rare for women to succeed in business in Korea and most women work as secretaries or in poorly paid assembly line positions According to a survey by an online job search site in Korea (n=573) of women => House Wife 73. 26.pdf .5% experienced discrimination based on gender while looking for a job > 80% were discriminated against a promotion 50% impossible to get promoted There was a survey data collected from women (n=107) between 30 – 59 years old which was summarized as follows.1% of women => Labor Force 11 AGE 30-39 40-49 50-59 Accounting and other clerical work 16% Production of goods 11% Sales 44% 38 58 Teaching related services 29% Source: www.

Females over Industrial workers > Female 19%[24th of 79] males relative to other countries Industrial workers > Male Rank #1 #2 #3 #4 #5 Countries Amount Kenya 135% Italy 128% South Africa 122% Philippines 121% Guatemala 117% 34%[30th of 79] Service workers > Female Service workers > Male 68%[57th of 79] 56%[31st of 79] Agricultural workers > Female 12%[26th of 77] Agricultural workers > Male 10%[45th of 78] Female professionals Female decision makers 34%[66th of 68] 5%[66th of 67] Literacy > Female Literacy > Male 97%[44th of 157] 99.3%[17th of 156] Source: http://www/nationmaster.Korean Labor Statistics Total work .


Consulting Team in an Organization Chart • North America Client’s Management Team Consulting Team • Korea Client’s Management Team Consulting Team Subordinate Subordinate Subordinate Subordinate .

Differences in Consulting in North America and in Korea • Consultant-Client Relationship • Information Gathering • Consultants’ Roles • Scope of Work • Importance of Meeting the Deadline .


We need our recommended action to be mutually exclusive and serve the following purposes: a) b) c) Needs to establish a more clear reporting structure (Short Run) Should realign the project so as to get it back on schedule or at least close (Short Run) Should not compromise the relationship with Joint Venture Party (Long Run) .





Recommendations Compromising between two culture for clear defined power of Ellen and Jack Finishing work for client is set as priority Ellen and Jack consult and discuss with each other before talking with subordinates Ellen transfer know-how to Jack and he is responsible on delegating works and coaching subordinates .

Jack and Ellen to talk about the issue Ellen and Jack coordinate to coach the consultants Inform everyone in the JV about defined position of Ellen and Jack 180 degree evaluation of the Joint venture performance in collaboration of Ellen and Jack .Implementation Meeting is held for Andrew.Song. Mr.

.For Future projects Things could have started off much better.

http://www.1000ventures.html .com/business_guide/jv_main.

based on commonly shared norms.For successful Joint-Venture • Ice-breaking activities • Trust is an expectation that arises within a community of regular. • • • • • • • Keep win-win agreement Leadership: Fair and credible Weekly session with psychologist Repot back to the Head together Clear duties and obligations Install suggestion boxes Termination terms & conditions . honest. and cooperative behavior. on the part of the other members of that community.

It is also the key to world peace.‖ – M.CULTURE ―The key to community is the acceptance. in fact the celebration of our individual and cultural differences. Scott Peck .

and Understanding . Trust.Conclusion Communication.

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