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Perception Analysis Quality Improvement initiative Organizational Mission, goals, and objectives Desired Performance Quality Improvement initiative

Business Opportunity

Strategic alignment

Actual performance
Yes No Stop Evaluation and Feedback

Performance Analysis Organizational systems Management systems Physical and Technical systems Human and Social systems

Intervention Selection Feasibility Analysis Design, Development, and Implementation

Performance Analysis (Need or Opportunity) Organizational analysis (Vision, mission, values, Goals, and strategies) Desired Workforce performances Gap Analysis

Cause Analysis

Intervention Selection, Implementation Design, and , and Change Development Management Performance support (Instructional and non instructional) Job analysis and work design Personal development Human resource development Organizational communication Organizational design and development Financial systems Evaluation Change management Process consulting Employee development Communicatio n, networking, and alliance building

Environmental analysis Organizational environment (Society , stakeholder, and competition) Work environment (Resources, tools, human resources policies) Work (work flow, procedure, responsibilities, and ergonomics) Worker (Knowledge, skill, motivation, expectation, and capacity)

Actual state of workforce performance

Lack of environmental support Data, information, and feedback Environment support, resources, and tools Consequences, incentives, or rewards Lack of repertory of behavior Skills and knowledge Individual capacity Motivation and expectations

Formative Performance analysis Cause analysis Selection and design of interventions Summative Immediate reaction Immediate competence Confirmative Continuing competence (Job transfer) Continuing effectiveness (Organizational impact) Return on investment

Meta Evaluation/Validation Formative, summative, confirmative processes Formative, summative, confirmative products Lessons learned

HPT PRACTITIONER ROLES

INSTRUCTIONAL INTERVENTION
The Strategic Impact Model
Strategic Planning

Performance Analysis

Cause Anlysis - Deficiencies in :

Selection

Inherent Abilities Skills/Knowledge

Performance Interventions - Other than instructional

Physical Environment Tools Cognitive Support Incentives

Performance Interventions - Instructional

Design

Development

Organizational System

Analysis

Design

Evaluation & Revision Change

Implementation

Evaluation & Revision Change

Analysis

Production

Production

Development

How to acquire Organizational knowledge

Rent external Expertise (consultans)

Hire Espertise

Use Existing expertise

Train For expertise

E-learning

Training

Where organizational knowledge resides

Paper documents

Experts content

Job aids

Knowledge base content

Course content

Course content

EPSS (linked to information-management system)

Paper Based Self-study

Instructor led training