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Gourav Bansal (3230) Deepika Shinh (3270)
Lect. Ashwani Nanda Computer Dept.
Executive Support System
Definition:An executive support system (ESS) is to facilitate and support the information and decision making needs of senior executives by providing easy access to both internal and external information relevant to meeting the strategic goals of the organization. The decision at this level never be structured and usually based on “educated guesses”.
Executive Support System (ESS) Strategic level • Inputs: Aggregate data • Processing: Interactive • Outputs: Projections • Users: Senior managers Example: 5-year operating plan 2.3 © 2003 by Prentice Hall .
4 © 2003 by Prentice Hall .Executive Support System (ESS) Figure 1 2.
Executive support system (ESS) • Top level management • Designed to the individual • Ties CEO to all levels • Very expensive to keep up • Extensive support staff 2.5 © 2003 by Prentice Hall .
• DRILL DOWN: An ESS can provide the summarized information to executives and provide the opportunity to drill down. if required.Role of ESS in the Organization • RIGHT DECISION: Executive often face information overload and must be able to separate the wheat from the chaff in order to make the right decision. .
Characteristics • • • • • Tailored to individual executives Easy to use Have drill-down abilities Support the need for external data Can help with situations that have a high degree of uncertainty • Have a future orientation • Linked with value-added business processes .
Energy. etc. human resources. . (whatever is interesting to executives) • Technical Information Dissemination – E.g. weather. aerospace. Management functions. performance measures.g. etc. financial data.Types of ESSs • Corporate Management – E. correspondence. environment.
• Hardware • Mainframe computers using graphics terminals. . or on a client/server enterprise-wide system. • Departmental architecture. Workstations perform high-speed graphics displays. • Personal computers connected to a mainframe. LAN or a client/server • An enterprise-wide network. a minicomputer or a powerful RISC workstation.
. sales reports. Inc. o Sales marketing and analysis library of Pilot Decision support suite to perform detailed business reporting for sales and marketing professionals.) is a budgeting application that includes the power of Pilot Decision Support Suite for budget preparation.• Software o Budget 2000(with EPS. budget forecasts and marketing plans. o In touch/2000 is a software agent that enables organizations to instantly create personal cubes (multidimensional databases).
such as : o Scheduled reports o Questions/answers o Menu driven o Command language o Natural language o Input/output .• User Interface An ESS needs to be efficient to retrieve relevant data for decision makers. so the user interface is very important. Several types of interfaces can be available to the EIS structure.
.• Telecommunications o As decentralizing is becoming the current trend in companies. o Transmitting data from one place to another has become crucial for establishing a reliable network. telecommunications will play a pivotal role in networked information systems. o In addition. telecommunications within an ESS can accelerate the need for access to distributed data.
ESS Applications • • • • • Manufacturing Marketing Financial Medical Governmental .
• Historical Information • Supplemental Information • Available to All Levels of Personnel . and Patient care information.Implementation of ESS (MEDITECH SYSTEM) Features • Network-Wide Information • Financial. Administrative. Clinical.
• Effortless. Yet Powerful. Report Generator • Flexible Data Analysis • Drill-Down Capability • History Option • Breakdown Option • Security Measures • Standard View Fields and “Views” .
ESS success factors • • • • • • • Correct Definition of Information Requirements Top Management Support Improve efficiency Provide accurate and relevant information Ease of use Provide access to the status of the organization Provide improved communications .
• Support-related factors. .ESS failure factors • Technology-related factors. • Most EIS fail because they do not provide value for their high cost though EIS benefits are difficult to measure. • User-related factors.
Executives Roles and their Information Needs 1. Decisional Executive Role: i.Use phases to information needs determine executives . Identification of problems and/or opportunities ii. Flow chart and information flow 3. The decision of what to do about them 2.
• Provides timely delivery of information. • Provide system for improvement in information tracking. • Filters data for management • Simple to use operations do not require extensive computer knowledge. .Benefits of ESS • Helpful in effective decision making. • Provide better understanding of information.
Limitations • High cost system does not bear by the small organizations. it also effect the company decision making. • If security measures does not update with time. • Too detailed Oriented. . computer • Difficult to maintain data integrity. • May lead to less reliable and insecure data. • Sometimes need extensive knowledge to generate results.
CONCLUSION • The executive support system meets the needs of corporate executives by providing them with vast amount of information quickly. • Internal as well as external sources of information used in decision making. • Executive support system provide the whole information about company to executives. . • Executive support system help to increase the speed of decision making and planning.
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