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Nature of nonverbal communication
 Exchange ideas through wordless messages  Use body language & object communication

(clothing, hairstyle, symbols and info-graphics)
 Use nonverbal elements: paralanguage, voice

quality, emotion & speaking style,
 Use prosodic features – rhythm, intonation and

stress  Use our sensory channels

Principal areas of nonverbal communication  Structuring the environment  Physical characteristics of the communicator  Behaviors of communicator during the interactions .

Structuring the environment  Selecting a proper time & place  Considerations to select a place  Privacy  Freedom from external distractions  Silence  Spatial arrangements .

Physical characteristics of communicator  Facial expressions  Eye contacts  Body posture and position .

Behaviors of the communicator  Gestures  Emblems – direct verbal translations like waving  Illustrators – depicting by actions  Affect displays – conveying emotions like a smile  Regulators – gestures that control interactions  Adaptors -actions to release body tension (foot jiggling etc.)  Haptics – touch as a therapeutic mode and very meaningful nonverbal behavior .

Behaviors Contd…….. Can reinforce or diminish the message  Types of vocal cues  Voice rate  Voice tone  Proxemics – distance between two parties  Appearance – way of clothing.  Paralanguage (vocal cues) The way how we talk rather than what we talk. color. hairstyle .

The importance of nonverbal communication in health care  People use nonverbal communication from birth to old age  Awareness of nonverbal messages enhance the accurate understanding of message  Consistency or inconsistency between verbal and nonverbal messages determine the credibility of the message .

imposed or imitated .The importance of nonverbal ……  Nonverbal communication is given more weight if inconsistency is present  Two viewpoints on origin of nonverbal behaviors  Behaviors are instinctive  Behaviors are culturally taught.

The importance of nonverbal ……  Nonverbal behaviors are accurate representation of our mind as we cannot control it  Nonverbal behaviors are strong to subside the verbal behaviors at times  Nonverbal behaviors are granted more validity than verbal behaviors .

The importance of nonverbal ……  Nonverbal communication encompasses all physical methods except …….?  Nonverbal behaviors always reflect our psychological and emotional situation  Actions speak louder than words ..

Active listening .

What is active listening?  Listen to others with  Great deal of concentration  Open mind  Interest in what is being said  Listening requires  Sensitivity  Understanding  Withholding of any judgment on others .

Listening  Listening is a commitment as it understand:  How other people feel  How they see their world  Listening is a complement as it convince others that  They are being cared about what is happening to them  Their experiences are important .

Real listening Real listening is to  Understand someone  Enjoy someone  Learn something  Give help or solace Should have a need and intention to listen really .

Pseudo listening  Intention is not to understand the real meaning of what is being said  Needs met by pseudo listening are  To make others think that you are interested with them  To listen to some specific piece of information while ignoring others .

Corrected false assumptions.Steps to effective listening • Active listening  Paraphrasing – explain or describe in your own words what others have said. errors. give chances to correct errors .  Clarifying – asking questions for more information. to get more of the picture  Feedback – help persons to understand the effectiveness of communication. and misinterpretations. stop miscommunication. Remember what was said.

. • Listening with empathy  Listen while understanding that everyone is trying to survive  Listening with the understanding that you also have the same struggle .Steps to effective Contd….

.Steps to effective Contd…. • Listening with openness  Listen to the whole statement  Grasp the entire communication  Avoid pre-judgment and fault finding of the speaker  Avoid selective listening and filtering out the information what the listener want  Avoid listening to the viewpoints what you already hold .

. observe the congruence (think that whether the voice tone. facial expression. and posture fit with the content being said)  .Steps to effective Contd…. Listening with awareness  Consists of two components  Information being said is compared to what you know or compare with known facts about the situation While listening.

Thank you .