HELPS MAKE COMMUNICATION MORE EFFECTIVE

DEFINITION OF NONVERBAL COMMUNICATION

Bodily actions and vocal

qualities that typically accompany a verbal message.

 To provide information To regulate interaction

Facial expressions or gestures that are used to control or

regulate the flow of a conversation

To express or hide emotion

To present an image
To express power and control
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Kinesics Paralanguage Vocal interferences Spatial Usage Self-presentation cues

Actions speak louder than wordsKINESIS The moment the body in relation to sending & receiving messages.
Eye Contact

Facial expressions
Emotions Gesture

Posture
Touch
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Your professional voice.PARALANGUAGE. Its not about what you say but how you say..
Pitch Volume Rate Quality Intonation
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 Extraneous sounds or words

that interrupt fluent speech uh, um you know, like

 Proxemics
Keep your distance Study of space & spatial

relationships as a non-verbal code

 Physical Appearance Time (Chronemics) The study of time as a non-verbal

system.
Olfactory Communication The study of smell as a non-verbal

code

Nonverbal Signals
Vary from culture to culture

Microsoft Photo

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 In the United States it is a

symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger

-Atlantic Committee for the Olympic Games

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When sending messages Be conscious of nonverbal behavior Be purposeful in use of nonverbals Make sure nonverbals are not distracting Match verbal and nonverbal communication Adapt to the situation

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When receiving messages Dont automatically assume Consider gender, culture and individual differences Pay attention to all aspects of nonverbal communication Use perception checking
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