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Communication Process & Barriers of Communication

COMMUNICATION
Exchanging of verbal and non-verbal messages A continuous process Mutual exchange of understanding, originating from the receiver Involves a constant flow of information It is essential that the message is understood by the recipient as intended by the sender

COMPONENTS OF THE COMMUNICATION PROCESS


1. Context 2. Sender/Encoder a person who sends the message 3. Message the key idea that the sender wants to communicate 4. Medium used means to transmit or exchange the message 5. Recipient/Decoder a person for whom the message is intended 6. Feedback the main component of the communication process

4 KEYS TO AN EFFECTIVE PRESENTATION


Planning
Identify the target audience and culture, if possible Identify location and time of presentation Identify the barriers of communication that can or might be encountered during the presentation Identify the media or mode of communication to be used

Preparing
Identify the type of message suited for the audience Ensure that the vocabulary used is understood by the audience (e.g. technical or financial jargon)

4 KEYS TO AN EFFECTIVE PRESENTATION


Practice
Practice voice modulation Practice the style and body language where appropriate Practice presenting using the media chosen Practice for Mastery!

Present

COMPONENTS OF THE COMMUNICATION PROCESS


1. Background Experience 2. Information Source the key idea that the sender wants to communicate 3. Transmitter a person who sends the message 4. Channel used means to transmit or exchange the message 5. Receiver/Destination a person for whom the message is intended 6. Feedback the main component of the communication process

THE COMMUNICATION PROCESS


ENCODING
Background Experience
Information Source Transmitter

DECODING

CHANNEL

Receiver

Destination

FEEDBACK

BARRIERS
VERBAL BARRIERS
Language Information Overload Filtering

NON-VERBAL BARRIERS
Cultural Physical Emotional Gender Interpersonal Perceptual Technological

THE COMMUNICATION PROCESS


ENCODING
Background Experience
Information Source Transmitter

DECODING

CHANNEL

Receiver

Destination

FEEDBACK
Static or barriers

THE COMMUNICATION PROCESS

Communication is the process of passing information and understanding from one person to another.

THE COMMUNICATION PROCESS

Communication is a constant flow of information; a mutual exchange of understanding originating with the receiver.