BY:Karan Garg(400907011) Karanveer Singh(400907012) Preeti Singla(400907019)


ICICI Bank( Industrial Credit and Investment Corporation of India) is India's second-largest bank with total assets of Rs. 3,634.00 billion (US$ 81 billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$ 896 million) for the year ended March 31, 2010. The Bank has a network of 2,510 branches and 5,808 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India .

  ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998.HISTORY  ICICI was formed in 1955 at the initiative of the World Bank. the Government of India and representatives of Indian industry. ICICI Bank was originally promoted in 1994 by ICICI Limited. .

. loans. Adarsh Nagar Jalandhar. it becomes absolutely essential for a bank to maintain an accurate mass record of all transactions of every individual or corporate. Thus. We chose to conduct our study at ICICI Bank.OBJECTIVE OF OUR STUDY AT ICICI BANK  The main objective of the study is to gain an insight on the Information System that is practiced at ICICI Bank. etc.. bank accounts. The MIS of ICICI Bank whose branches are so well-spread becomes a pivotal point of study as it caters to many segments of the society (urban and rural) and offering a diversified portfolio of services like credit cards.    .

SERVICES PROVIDED BY ICICI  In the 1990s. ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services. Deposits Loans Investments Credit and Debit Cards Insurance Online Services       .

DEPOSITS      Savings Account Fixed Deposit Life Plus Senior Citizen Services Young Stars Savings Account Special Savings Account .

LOANS      Home Loans Personal Loans Car Loans Commercial vehicle Loans Farm Equipment Loans  Business Installment Loans .



In fact. Due to IS.  .   Due to IS . IS makes whole process much more quick. customer service get improved. online banking emerged and lot of others benefits. ICICI Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. ICICI Bank make thousands of transactions per day. employees can easily connect with other branches.Information system at ICICI  In ICICI Bank with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their process updated on daily basis. simple and reliable.

TYPES OF SOFTWARES USED  Application software • • • Microsoft Office NOD32 Anti-Virus Adobe Reader Operating System (Windows XP and Linux) for PC’s.  System software • • Windows 2003 server for mainframes. .

HARDWARE RESOURCES Following hardware resources are used for the functionality of IS and organization :• • • • • • • Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners • Dell Mainframes .

COMPUTING TYPE  In ICICI bank.   . this network is cheaper than others . All the data is saved in main server or HUB. is easily maintainable and manageable. they are using client/server network because it is accessible and the employees can easily share the data.


.TPS IN ICICI BANK  Effective transaction processing system is working in ICICI bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.

.PAYROLL TPS  In ICICI Bank payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. It gets information about the employee from the employee‟s department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management.

.CUSTOMER IDENTIFICATION  ICICI bank has their own information management software named “VIRSES” which is connected to NADRA.

city name. Input: Give bio data. Output: new account opened in the bank. income. NIC no. .ACCOUNT OPENING     This TPS is designed for opening a new account in the bank. Process: Information sent to the „virses‟..

Input: Give bio data. NIC. income summary. company name. Process: NIC no. If information is correct then it is forward to customer service centre.ATM CARD    Purpose: Easy withdrawal of cash. and bio data send to “virses” which directly linked to NADRA. Output: Issue of credit card  .

a product developed by the company and the accompanying software can embed a user's credit card data. over-the air like SMS into his mobile phone. provide the basic information about the organization‟s activities. In case of ICICI. Payroll and Customer identification etc.MANAGEMENT INFORMATION SYSTEM MIS reports and summarizes the organization‟s basic operations and these reports come from the basic transition processing systems. Areas where MIS plays a role: New mobile payment method .ECS Credit is an electronic clearing system that facilitates paperless transaction through an offline system. TPS‟s of ATM Cards.Atom card.  . Electronic Clearing Service (ECS Credit) .

 NEFT . Real Time Gross Settlement (RTGS) -RTGS System is a payment settlement system that minimizes the credit risk in the prevalent cheque clearing system. reliable and expeditious system of funds transfer and clearing in the banking sector throughout India. secure. .To establish an Electronic Funds Transfer System to facilitate an efficient. economical.   E-Billing Solutions – It is the Merchant Account providing company partnered with ICICI Bank that visualizes you how to become more competitive and help you to make the changes to your online payment processing for risk free business.

BENEFITS OF USING INFORMATION SYSTEM AT ICICI •Centralized Processing Units •Electronic Straight through Processing •Data Warehousing •CRM •Innovative Technology Application •Derived Economies Of Scale •Reduced Transaction Cost •Improve Cost Efficiency. Cross Sell •Provide New Or Superior Products .

Management information system has been a boon to ICICI bank. cultivate.  Accessibility to data.  Collaborative tools to help create. and knowledge.  The ability to easily search across and retrieve relevant information 3. and disseminate knowledge. It is very crucial for ICICI bank to continuously upgrade its Information System as the next 10 years will be defined by accelerated expansion of business as the bank is growing nationally and globally. It has to concentrate in improving its process efficiency to serve its customer better than its competitors. ICICI bank has successfully utilized its Information System in providing banking products to its customers and also in improving its organizational efficiency. .. 2. information. MIS has helped the bank in the following ways:  Operational effectiveness. internal efficiency.FINDINGS AND RECOMMENDATIONS 1.

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