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Chapter 7 Managing End-User Computing and Development


Chapter Objectives:

End-user computing and development

To understand the reasons for the growth of EUC/D, the benefits and problems, the different ways to manage EUC/D and the phases of EUC/D

Information centre

To understand the functions of information centres, how to implement ICs and the guidelines to managing ICs
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Managing EUC/Development

End User Computing/Development

End-user computing is the direct use of computers and information systems by the end-users to fulfil their own data processing needs

Growth of EUC/D

Cheaper, smaller and more powerful hardware Easier to use and more versatile software Computing and development The Eighteen-Month Effect
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Benefits and Problems

Benefits

Improved requirement determination Increased acceptance level Reduced application backlog Increased individual performance

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Problems:

User & analyst functions combined Lack of assurance standards and controls Difficult data integration Private information systems Duplication of work and redundancies Difficult to measure EUC costs

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Managing EUC/D

Monopolistic approach Laissez approach Information Centre approach

Phases of end-user computing 1. 2. 3. Feasibility phase Development phase Growth phase

4.

Maturity phase

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Information Centre

An Information Centre is an organisational structure that is set up to support end-users in the use and development of their own information systems

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Functions of an IC

Product support Technical support Consultation Training Resources planning and justification Auditing end-user activities

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Implementing an IC

1. Inventory present position


Determine present hardware, software, networking expertise and user base 2. Develop plan Project what strategic steps to take in the future and how long each will last 3. Pilot study Offer services to a limited number of users
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4. Full implementation Establish standards and begin introducing EU technology throughout the organisation 5. Maintain and grow

Emphasis shifts to helping users with problems


6. Phase in new system The organisation may no longer need an Information Centre

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Guidelines for Managing an IC

Aligning the IC to the organisational goals Developing new products for the users Conducting training programs Establishing the IC as the central source of computing information Keeping users informed about on-going activities

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