From the Desk of Dr.

Harjit Singh

Parts of Business letters

What is a Business Letter?
 Why write one?

 To Whom is one written?
 What should be in one?  What is proper format?...



What are the types of Business Letters?
 Personal Business
 Not on Letterhead  Contains your typed Return Address

 Formal Business
 Typed on Letterhead  Letterhead  Already contains your return address  You don’t retype it….



Samples of Letter Head







What are the Required Parts of a Business Letter?
1. Heading

2. Inside Address
3. Salutation 4. Subject Line (though Optional) 5. Body 6. Complimentary Closing 7. Signature 8. Optional:  Enclosure  Typists Initials….
7 S-30

1. Heading
 The Heading (The Retern Address) or

Letterhead - Companies usually use printed paper where heading or letterhead is specially designed at the top of the sheet.  It bears all the necessary information about the organisation’s identity.



2. Inside Address
 In a business or formal letter you should give the

address of the recipient after your own address. Include the recipient's name, company, address and postal code. Add job title if appropriate. Separate the recipient's name and title with a comma. Double check that you have the correct spelling of the recipient 's name.
The Inside Address is always on the left margin. If an 8 1/2" x 11" paper is folded in thirds to fit in a standard 9" business envelope, the inside address can appear through the window in the S-30 envelope.


3. Salutation
 Also called the greetings.  The type of salutation depends on your

relationship with the recipient. It normally begins with the word "Dear" and always includes the person's last name.  Use every resource possible to address your letter to an actual person. If you do not know the name or the sex of of your reciever address it to Dear Madam/Sir (or Dear Sales Manager or Dear Human Resources Director).  As a general rule the greeting in a business letter ends in a colon (US style). It is also acceptable to use a comma (UK style).
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4. Subject Line
 Its inclusion can help the recipient in dealing

successfully with the aims of your letter. Normally the subject sentence is preceded with the word Subject: or Re: Subject line may be emphasized by underlining, using bold font, or all captial letters.  It is usually placed one line below the greeting but alternatively can be located directly after the "inside address," before the "greeting."



5. Body
 The body is where you explain why you’re writing. 

 

It’s the main part of the business letter. Make sure the receiver knows who you are and why you are writing but try to avoid starting with "I". Use a new paragraph when you wish to introduce a new idea or element into your letter. Depending on the letter style you choose, paragraphs may be indented. Regardless of format, skip a line between paragraphs.


6. Complementary Close
 This short, polite closing ends always with a

comma. It is either at the left margin or its left edge is in the center, depending on the Business Letter Style that you use.  It begins at the same column the heading does.  The traditional rule of etiquette in Britain is that a formal letter starting "Dear Sir or Madam" must end "Yours faithfully", while a letter starting "Dear " must end "Yours sincerely". (Note: the second word of the closing is NOT capitalized)


7. Signature
 The signature is the last part of the letter. You

should sign your first and last names.  The signature line may include a second line for a title, if appropriate.  The signature should start directly above the first letter of the signature line in the space between the close and the signature line.  Use blue or black ink.



8. Optional
 Initials are to be included if someone other than

the writer types the letter.  If you include other material in the letter, put 'Enclosure', 'Enc.', or ' Encl. ', as appropriate, two lines below the last entry. cc means a copy or copies are sent to someone else.



American Style

British Style The heading is usually placed in the top right corner of the letter (sometimes centred) 19 October 2005 (daymonth-year) Usually placed directly (or 1 blank line) below the heading. Dear Mr./Ms. Smith, Dear Sir or Madam, Dear Sirs, After the salutation there is a comma (,) Sincerely, Yours sincerely, Yours faithfully,


According to the format but usually aligned to the left October 19, 2005 (monthday-year) According to the format but usually aligned to the left (two lines below the heading) Dear Mr./Ms. Smith: Dear Sir or Madam: Gentlemen: After the salutation there is a colon (:) Sincerely, Sincerely yours, Yours truly,



Complimentary close
16 S-30

Format/Layout of a letter
 The format (layout) is the visual organisation

of a business letter.  You can follow many different formats when you create business letters.  Be aware that there are often differences depending upon location. The main business letter formats are: 1. Full-Block Style 2. Modified Block Style 3. Indented or Semi-Block Style
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1. Full Block Style
 All the elements are aligned to the left margin

and there are no indented lines.  This is a standard block-style format that is accepted by most businesses.



2. Modified Block Style
 The return address, date, closing and

signature start just to the right of the center of the page or may be flush with the right margin.  All body paragraphs begin at the left margin.



3. Indented or Semi-Block Style
 - Similar to the modified block business letter

style except that the first line of each paragraph is indented.



What’s in The Heading (your information)
 Single Spaced – followed by four lines  Always includes the date  As the last entry  Personal Business Letter (no letterhead)  Your return address  May include Phone#, Fax#, Email@  Date  Formal Business Letter (on letterhead)  Date only



What is the Inside Address (addressee’s information)
 Person’s Name, Title  Company Name/Department  Company Address  Single Spaced
 Followed by one blank lines (Enter Key twice)



What is the Salutation? (a greeting)
 Dear Mr. Singh  Dear Dr. Singh  Dear Ms. Seema

 To Whom it May Concern
 Dear Sir or Madam  Hello Sir



What is the Body? (The actual letter)
 Brief and to the point!  Strictly Business  Guideline – 3 paragraphs  Brief Introduction  Contents - What I want  Conclusion and Thank you  Each paragraph:  Single Spaced  Followed by one blank lines (Enter Key twice)



Complimentary Close
 Sincerely,
 Yours Sincerely  Sincerely Yours  Yours truly,  Respectfully yours,  Followed by three lines (Enter Key 4 times)
 After printing you will sign the letter here



 Your Full Name
 Dr. Harjit Singh

 Your Title (if appropriate)
 Associate Professor

 Followed by one lines (Enter Key twice)
 If optional parts are required



Optional Parts
 Typist Initials
 If your secretary typed this for you  Dr. HS/ak

 Enclosure
 If something else is in the letter or package  Followed by one lines (Enter Key twice)



What is the spacing for a Business Letter?
 All Parts are Single Spaced

 Skip a line

(Enter key twice)
(Enter key 4 times) after:

after most Parts and Paragraphs
 Skip 3 Lines
 Heading  Complimentary Closing



What are acceptable formats for a Business Letter?
 Block  All parts are Left Justified to the margin  Modified Block  All parts Left Justified  Heading, Close, Signature at tab position 3  Indentation – choose either
 No paragraph indentation

 All paragraphs first line indent .5



What are acceptable punctuation styles for a Business Letter?
 Open  No punctuation after
 Salutation or Complimentary Closing

Dear Mrs. Smith  Respectfully yours

 Mixed  Punctuation after
 Colon (:) after Salutation

Dear Sir:

 Comma (,) after Complimentary Closing





Source: S-30

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