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How your ego state define conflict style

Human Realtions in Organization:Applications and Skill Building 7th ed. Lussier,N.,Robert

2/23/2013

N..    Used to determine how people act Rules people interact by Everyone follows a script. that is represented by a metaphorical group of thoughts.Robert 2/23/2013 . Lussier. emotion and behaviour ( ego states) Understand .predict and change your behaviour Human Realtions in Organization:Applications and Skill Building 7th ed.

Lussier..CONTEXT NOISE NOISE NOISE Source/ Reciever Message/Feedback Source/Receiver CHANNEL/CODE medium Human Realtions in Organization:Applications and Skill Building 7th ed.Robert 2/23/2013 .N.

behavior can be: ◦ passive ◦ aggressive ◦ assertive  Performance is greater with this behavior  TA is a method of understanding behavior in interpersonal dynamics Human Realtions in Organization:Applications and Skill Building 7th ed.N.Robert 2/23/2013 .. When we interact. Lussier.

Lussier.Robert 2/23/2013 ..N. Major ego states that affect our behavior or the way we transact through communication: ◦ Parent Ego State (P)  Critical parent  Sympathetic parent ◦ Child Ego State (C)  Natural child  Adapted child ◦ Adult Ego State (A) Human Realtions in Organization:Applications and Skill Building 7th ed.

Lussier..Robert 2/23/2013 .N. Don’t argue ! I’ll look after you There there Shame on you! Stupid P Let me help Don’t worry Be quiet Human Realtions in Organization:Applications and Skill Building 7th ed. This is a state in which you think feel and behave in ways based on how your parents and other authority figures acted.

RESPECT AWARE EQUALITY ASSERTIVE A OPEN PRESENT Human Realtions in Organization:Applications and Skill Building 7th ed. Here you think you are behaving responsibly. Able to draw on your full life experience and generally you appear to be realistic and objective appraisal of your experiences.. Lussier.N.Robert 2/23/2013 .

Lussier.N.Robert 2/23/2013 ..! I don’t want to ! Pleeease I can’t C Ha-Ha! Wowwee Ner-herher Human Realtions in Organization:Applications and Skill Building 7th ed. In this state you think feel and behaved just like you did in your childhood This is fun I want….

 Within ego states there are three different types of transactions: ◦ Complementary Transactions ◦ Crossed Transactions ◦ Ulterior Transactions .

 Occur when the sender of the message gets the intended response from the receiver ◦ Generally result in more effective communication Supervisor P Employee P A A C C .

and hurt feelings for the sender of the message Supervisor P Employee P A A C C . Occur when the sender of a message does not get the expected response from the receiver ◦ These result in surprise. disappointment.

Robert N. . but in reality the words or behaviors are coming from another ◦ Sometimes when people don’t know what they want or how to ask for it in a direct way. Occur when the words seem to be coming from one ego state. they resort to ulterior transactions ◦ Best to avoid ulterior transactions because they tend to waste time Human Relations in Organization Applications and Skill Building 7th ed.Lussier.

Attitude toward Oneself Positive I’m OK – You’re not OK I’m OK – You’re OK Negative I’m not OK – You’re not OK Negative I’m not OK – You’re OK Positive Exhibit 7.1 Attitude toward Others .

 Stroking – any behavior that implies recognition of another’s presence  Giving praise (positive stroking) is a powerful motivation technique ◦ Positive – make people feel good about themselves ◦ Negative – can hurt people in some way .

entitled to less Childhood rules ADULT Equal Spontaneous Context appropriate Equal Objective appraisal Sees others as Response to disapproval Bigger.State Sees self as Strategies used CHILD Inferior. aversion Human Realtions in Organization:Applications and Skill Building 7th ed. More entitled Fear. guilt. Lussier.N..Robert 2/23/2013 .

mean equal Responsible for Sees others as self equal Saying ‘no’ feels fine Human Realtions in Organization:Applications and Skill Building 7th ed..State Parent Adult Sees self as Intrinsically more capable Self and others Smaller to be ‘protected’ Cruel.Robert 2/23/2013 . Lussier.N.

N. Lussier.   Do you have to be in control? Do you feel forced into taking control? Do you have a hard time making decisions and try to get others to make them for you? Do you feel fundamentally you'll not as good as others?   What might lose things bring out another people perhaps in reaction to you? Human Realtions in Organization:Applications and Skill Building 7th ed..Robert 2/23/2013 .