Professional Documents
Culture Documents
The reasonable man adapts himself to the world The unreasonable one persists in trying to adapt the world to himself Therefore, all progress depends on the unreasonable man !!!
INTRODUCTION
1 year looking for misplaced objects 2 years attempting to return phone calls 4 years doing housework 5 years waiting in lines 13.8 years working
INTRODUCTION
6. Myth: You should try to do the most in the least amount of time.
7. Myth: Technology will help you do it better, faster. 8. Myth: Do one thing at a time.
9. Myth: Handle paper only once.
Time is the scarcest resource of the manager; If it is not managed, nothing else can be managed.
THEORIES : THE 80/20 RULE
Peter F. Drucker
Implications
The
relationship between input and output is not balanced: - 20% of a person's effort generates 80% of the person's results; - 80% of your success comes from 20% of your efforts
It
is vital to focus 80% of your time on the 20% of your work that REALLY counts
80% of an employee's interruptions come from the same 20% of the people
80% of the complaints are about the same 20% of your projects or work done
80% of the decisions made in meetings come from 20% of the meeting time
Critical few and the trivial many Having the courage of your convictions
Good judgment comes from experience Experiences comes from bad judgment
Messy desk and cluttered (or no) files Cant find things Volunteer to do things other people should do
WHERE DID WE GO WRONG?
Miss appointments, need to reschedule them late and/or unprepared for meetings Tired/unable to concentrate
WHERE DID WE GO WRONG?
Procrastination
WHERE DID WE GO WRONG? : INTERNAL TIME WASTERS
Procrastination Lack of planning Lack of priorities Indecision Slow reading skills Slow thinking
Physical or mental exhaustion Not being able to say no Messy work areas Low motivation Others you can think of ____
Unscheduled Meetings
Poor Communications
Interruptions, especially mail Office socializing Too many meetings Unscheduled visitors Poor work environment
Unclear goals Trying to get others cooperation Bureaucratic red tape Others you can think of _____
Time Wasters
Attempting too much. Not saying no. Incomplete information. Management by crisis, fire fighting. Interruptions.
TM ISSUES : TM PROCESS
After we made our guess, he said, "Okay. Let's find out." He set one rock in the jar . . . then another . . . then another. I don't remember how many he got in, but he got the jar full. Then he asked, "Is this jar full?" Everyone looked at the rocks and said, "Yes."
TM PROCESS : 1. SETTING PRIORITIES
Then he said, "Ahhh" He reached under the table and pulled out a bucket of gravel. Then he dumped some gravel in and shook the jar and the gravel went in all the little spaces left by the big rocks. Then he grinned and said once more, "Is the jar full?"
TM PROCESS : 1. SETTING PRIORITIES
By this time the class was on to him. "Probably not," we said. "Good!" he replied. He reached under the table and brought out a bucket of sand. He started dumping the sand in and it went into all of the little spaces left by the rocks and the gravel. Once more he looked and said, "Is this jar full?" "No!" we roared.
TM PROCESS : 1. SETTING PRIORITIES
He said, "Good!" and he grabbed a pitcher of water and began to pour it in. He got something like a quart of water in that jar. Then he said, " Well, what's the point?" Somebody said, "Well, there are gaps, and if you work really hard you can always fit some more things into your life."
TM PROCESS : 1. SETTING PRIORITIES
"No," he said, "that's not really the point. The point is this:
Setting priorities
Are
you unsure what is important to you? Think about what you would do if you only had one more year to live cant do everything:
Think
You
Think
about what regrets you might have for not accomplishing something
Develop your personal and professional priorities Find and use a great calendar Develop plans annual, monthly, weekly
Note all deadlines on your plans Make a to do list daily Prioritize and re-prioritize your daily list Work on your top priorities first
Question Things
What is the objective? How will I know if Im successful? How will I be rewarded? Is this task something I want to do?
TM PROCESS : 1. SETTING PRIORITIES
Question Things
Do I have the time to do it ? What have I got to lose ? Is there a better way to do it ? Should it even be done at all ? Will the world come to an end if ?
iscompleting a task with the least possible amount of wasted labor, cash, or time.
Effectiveness
most difference. Too many people / organisations businesses spend lots of time making sure they are doing things right and not enough determining if they are doing the right things.
TM PROCESS : 1. SETTING PRIORITIES
Not Urgent
1
3
2
4
You cant do everything: Think about what you would like to accomplish
Think about what regrets you might have for not accomplishing something
Professional priority: achieve promotion Goal: Get >90% marks for Performance Assessment every year
STEP 3 : PLANNING
STRATEGIC PLANNING
If you dont know where youre going, any road will get you there!
If you dont know where youre going, how will you know when you get there?
TM PROCESS : 3. PLANNING
A vision is
what you want your hospital to be future oriented un-achievable? has a lifetime of 5, or more years My vision Whats yours?
TM PROCESS : 3. PLANNING
A mission is
what the institution does, for whom it does it, how it does it, and why. My mission. Whats yours?
TM PROCESS : 3. PLANNING
must be concrete
must be measurable
must be in writing
must be achievable
TM PROCESS : 3. PLANNING
Important to know when youve done all that you can. Dont schedule more than is humanly possible. Dont stress about things that you cant control. Keep the long term goals in mind. (The PhDs)
TM PROCESS : 3. PLANNING
Absences of examples, if the project is new Time wasters such as procrastination Interruptions
Try to anticipate obstacles, so you can work around them before they become problems.
TM PROCESS : 3. PLANNING
To Do Lists
TM PROCESS : 3. PLANNING
Not Urgent
1
3
2
4
PACING Athletes know the phenomenon of running with someone ahead of them to increase their times. The same effect can be achieved with working and completing tasks.
TM PROCESS : 4. ALLOCATE TIME : PACING
Because work expands or contracts to fit the time allotted, make pacing work for you by doing the following:
Subtract 15% from that estimate. Set a timer to help you reach
the goal of completing the task in reduced time.
TM PROCESS : 4. ALLOCATE TIME : PACING
STEP 5:
TIME MANAGEMENT TOOLS AND TECHNIQUES
Use to do lists for planning Create a time diary to track where your time actually goes Become aware of your external and internal timewasters and avoid them
Pulverize paperwork
Whats the worst that can happen if I dont do this? Am I the only person who can do this? Must it be done now? Is there an easier way to do it?
TM PROCESS : 5. TOOLS AND TECHNIQUES : TO DO LIST
It gives direction
You get satisfaction when items are crossed off
Annual to do list
Your annual list should include:
Major recurring events/projects
Example: Annual events
Monthly to do list
Your monthly list should include:
Regular reporting deadlines Example: monthly report
Publication due dates Example: quarterly journal printing Important standing meetings Example: monthly meeting
TM PROCESS : 5. TOOLS AND TECHNIQUES : TO DO LIST
Monthly to do list
Your monthly list should include:
Project task deadlines Example: preparation of presentations Long-term follow-up ticklers Example: Event Calendar
Daily to do list
Your daily list should include: Meetings
Example: 9:30 a.m. staff meeting
Appointments
Example: 3:30 p.m. Accounts Officer
Follow-up phone/email
Example: Return call from XYZ at 9:45 a.m.
Keep a diary
Still cant figure out where the times goes? Keep a diary for about two weeks:
Include personal time List time that was needed to do each task Prioritize what should have been done;
compare it to the actual work accomplished Analyze what can be cut/compressed Note time wasters
MICROSOFT OUTLOOK
Scheduling
Negotiate and manage realistic deadlines
Check in with colleagues and seniors You are in charge (not the schedule)
TM ISSUES : SCHEDULING AND TIMING
Be Realistic
Examine your schedule. Be realistic about what you can accomplish. Dont try to juggle too many things.
Scheduling Yourself
You dont find time for important things, you make it Everything you do is an opportunity cost Learn to say No
Timing
Knowing when not to work is as
the day.
Find your creative/thinking time. Defend it ruthlessly, spend it alone, maybe at home.
Find your dead time. Schedule meetings, phone calls, and mundane stuff during it.
Get The Most Out Of the First Two Hours of the Day
Dont eat breakfast at work. Dont schedule meetings for this time. Start with the most important work of the day. Do the things you dont want to do first.
Allow for emergencies, dont overbook Schedule the most challenging tasks for when you are most alert Keep your goals in mind Evaluate your priorities continuously during the day and always work on the most important task first
Circadian Rhythms
Circadian rhythms are internal biological clocks that regulate many functions and activities, including sleep, temperature, metabolism, alertness, blood pressure, heart rate and hormone levels and immunities.
TM ISSUES : SCHEDULING AND TIMING
Circadian Rhythms
Maximize your Efficiency Work With Your Body Cycles - not Against Them
If we learn to listen to our bodies, we can
work with these natural rhythms instead of fighting them.
Cognitive Tasks : 8am - 12 noon* Cognitive, or mental, tasks such as reading, calculating, and problem solving are performed most efficiently in the morning.
*If you are a Night Owl, shift these times about 3-4 hours later in the day.
TM ISSUES : SCHEDULING AND TIMING
Short term memory : 6 am - 10 am Short term memory tasks such as last minute reviewing for tests are best performed early in the morning.
*If you are a Night Owl, shift these times about 3-4 hours later in the day.
TM ISSUES : SCHEDULING AND TIMING
Long term memory : 1 pm - 4pm* Longer term Memory tasks such as memorizing speeches and information for application are best performed in the afternoon.
*If you are a Night Owl, shift these times about 3-4 hours later in the day.
TM ISSUES : SCHEDULING AND TIMING
Manual Dexterity : 2 pm to 6 pm* You are most efficient at tasks involving the use of your hands such as keyboarding and carpentry in the afternoon and early evening.
*If you are a Night Owl, shift these times about 3-4 hours later in the day.
TM ISSUES : SCHEDULING AND TIMING
Physical Workouts : 4 pm to 9 pm *
Because of Circadian Rhythms it is best to engage in physical activity in the evening when your large muscle coordination is at its peak.
Studies show you will perceive the workout to be easier in the evening.
Exercising about 5 hours before bedtime improves the quality of sleep.
*If you are a Night Owl, shift these times about 3-4 hours later in the day.
GET ORGANISED
It takes too much time. You dont know how. You want to do it perfectly.
Missed deadlines. Overlooked opportunities. Wasted time. Lost customers due to poor or slow service. Wasted money.
Signs of Disorganization
Desk or office cluttered with papers, files and equipment. Poor or no filing system No follow-up system Dont know where to put the papers Procrastination - Its either the fear of failure or simple indecision.
Signs of Disorganization
Unable to identify between the urgent, the important and the unnecessary
(A problem with prioritizing)
Organize yourself
Keep an updated to do list, in priority order Deal with paperwork/e-mail once or treat it as a scheduled event Practice proper filing
Organize yourself
Use technology wisely Manage professional reading Organize your workspace (match
your own mental models) Use project management techniques Time shift
Add a meeting as soon as you know about it. Write dates for follow-up on calendar.
DELEGATING
Consequences of not delegating Get bogged down in minor and routine tasks Constantly helping others with their work Feel its easier and faster to do it yourself
TM ISSUES : DELEGATION
Tips
Dont delegate if you can
eliminate Delegate appropriately, gradually and strategically Give support and credit Time invested now has a future payoff DO NOT micromanage!
TM ISSUES : DELEGATION
TM ISSUES : DELEGATION
Challenge People
People rise to the challenge: You should delegate until they complain Communication Must Be Clear: Get it in writing Give objectives, not procedures
TM ISSUES : DELEGATION
COLLABORATION
Collaboration
productivity of a team
TM ISSUES : COLLABORATION
Collaboration
Making good use of the ideas of others Asking for help when you need it Borrowing models and templates from other sources
TM ISSUES : COLLABORATION
DECISION MAKING
Decision making
It doesn't matter which side of the fence you get off on sometimes. What matters most is getting off. You cannot make progress without making decisions.
Jim Rohn
TM ISSUES : MAKING DECISION
Decision making
Make informed decisions DO make decisions Communicate effectively and clearly Use common sense
TM ISSUES : MAKING DECISION
LEARNING TO SAY NO
Learn to say NO
Recognize your limits Take time to think about it Be honest and vocal about why Offer to defer or take a turn next time Discuss workload with supervisor - suggest an alternate approach
TM ISSUES : LEARNING TO SAY NO
Gentle Nos
Ill do it if nobody else steps forward or Ill be your deep fall back, but you have to keep searching. Argue for your limitations and sure enough theyre yours
Richard Bach
INTERRUPTIONS
Interruptions
6-9 minutes, 4-5 minute recovery five interruptions shoot an hour You must reduce frequency and length of interruptions (turn phone calls into e-mail)
TM ISSUES : INTERRUPTIONS
Interruptions
If no one asked questions, we wouldn't have jobs. Anticipate the most common questions. Try closing your door or arranging your office to discourage drop-ins. If all else fails, hide.
TM ISSUES : INTERRUPTIONS
Managing interruptions
TM ISSUES : INTERRUPTIONS
Managing interruptions
Schedule social time Be polite but direct Offer an alternate time Manage self-interruptions
TM ISSUES : INTERRUPTIONS
Im in the middle of something now Start with I only have 5 minutes you can always extend this Stand up, stroll to the door, complement, thank, shake hands Clock-watching; on wall behind them
TM ISSUES : INTERRUPTIONS
PROCRASTINATION
TM ISSUES : PROCRASTINATION
Procrastination is the fear of success. People procrastinate because they are afraid of the success that they know will result if they move ahead now. Because success is heavy and carries a responsibility with it, it is much easier to procrastinate and live on the 'someday I'll' philosophy.
- Denis Waitley
TM ISSUES : PROCRASTINATION
failed because we didnt even attempt a project than to fail at doing the project.
TM ISSUES : PROCRASTINATION
Why do we procrastinate?
Dont know where to start. To avoid an unpleasant task. Were afraid to fail. Waiting for more information. You may think if you put it off someone else will do it. Youre over-committed.
TM ISSUES : PROCRASTINATION
Conquer Procrastination
The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one.
Mark Twain
TM ISSUES : PROCRASTINATION
Avoiding Procrastination
Remember !!
Doing things at the last minute is much more expensive than just before the last minute Deadlines are really important: establish them yourself! You do not work best under pressure.
TM ISSUES : PROCRASTINATION
To overcome procrastination:
List the things you have been avoiding. Prioritize them. Try to do at least one of them each day until you catch up.
TM ISSUES : PROCRASTINATION
Avoiding procrastination
Divide project into small, schedulable stages Do collaborative work Ask for help Dont be a perfectionist Take a break at the end
TM ISSUES : PROCRASTINATION
So. What To Do
ACT ON IT
DELEGATE IT FILE IT
THROW IT AWAY
TM ISSUES : PROCRASTINATION
If you are going to procrastinate, at least take the blame! Ive prepared my paper but I couldnt print it out as the files in my PC were deleted by viruses!! Im late to work because I couldnt find a parking space.
TM ISSUES : PROCRASTINATION
PAPERWORK
TOSS paperwork
Trim
Remove yourself from excess email, mail, memo, newsletter, and magazine routings
Outsource immediately
Throw it away, pass it on, put it in a tickler file
TM ISSUES : PAPERWORKS
TOSS paperwork
Save File things you must save immediately. Regularly compress and purge paper and electronic files. 80% of what you keep, youll never use again! Start Do it now. Set aside time daily to handle email and paperwork, then junk it, handle it, answer it, file it as you work through the pile
TM ISSUES : PAPERWORKS
Paperwork
Clutter is death; it leads to thrashing. Keep desk clear: focus on one thing at a time A good file system is essential Touch each piece of paper once Touch each piece of email once; your inbox is not your TO DO list
TM ISSUES : PAPERWORKS
You will probably never be able to read everything you would like to read. Read with a pen in your hand. Scan. Share your reading with a friend. Keep a reading file.
TM ISSUES : PAPERWORKS
Reading Pile
Only read something if youll be fired for not reading it Note that this refers to periodicals and routine reading, which is different than a research dig
TM ISSUES : PAPERWORKS
MEETINGS
Average executive: > 40% of time Lock the door, unplug the phone Maximum of 1 hour
TM ISSUES : MEETINGS
Managing Meetings
Question the need and
frequency of meetings Shared agenda building (Only) the right participants Facilitate well
TM ISSUES : MEETINGS
Managing Meetings
Keep minutes brief (a record of
the agenda + decisions + designated follow-up)
TM ISSUES : MEETINGS
Make sure its a working meeting. Dont attend unless there is a set agenda. Can the problem be solved or decision reached without a meeting? Does the meeting have a set ending time?
TM ISSUES : MEETINGS
TELEPHONE
Telephone
Keep calls short; stand during call Start by announcing goals for the call
TM ISSUES : TELEPHONE
Telephone
When done, get off: I have staffs waiting If necessary, hang up while youre talking Group outgoing calls: just before lunch and 5pm
TM ISSUES : TELEPHONE
SUMMARY
Make your office comfortable for you, and optionally comfortable for others
SUMMARY
SUMMARY
10 minutes a day for planning. Flexible scheduling Automated schedulers - Netscape Calendar, Microsoft Schedule, Outlook, Palm Pilot Pad of paper - Running to-do list, place for unloading. A watch
SUMMARY
SUMMARY
SUMMARY