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TEAMS

Teams.ppt (Bus 1301)


Team Decision Making
(Article by Zenger, et al.)

“The middle manager’s task of collecting


information from down below and passing
it on upstairs is going to either be
automated or vanished.”
-Alvin Toffler

Teams.ppt (Bus 1301)


Team Decision Making
▼ Recommendations:
✦ What do you need to ☛ Develop self-motivated
know to be an excellent people - those who have
Leader? learned to learn
☛ Work with people who
✦ How can the Leaders
knows the Vision
make themselves a vital ☛ Build a Prayer team
part of this ☛ Champion cross-functional
organization? efforts
☛ Learn as much of this as
you can in your classes and
experiences at Baylor

Teams.ppt (Bus 1301)


The Trouble with Teams
(Article by Dumaine)

❋ Virtual Teams
➥members talk by computer
➥members take turns as leader
❋ Management Teams
➥managers from various functions like sales,
production, and credit
❋ Quality Circles
➥workers and supervisors meet periodically
to discuss problems
➥dinosaur???
Teams.ppt (Bus 1301)
The Trouble with Teams
(Article by Dumaine)

■ Work Teams
– workers do daily work
– self-managed
■ Problem Solving Teams
– knowledge workers gather to solve a specific
problem, then disband

Teams.ppt (Bus 1301)


The Trouble with Teams
(Article by Dumaine)

✱ Wrong team created for the job


✱ Teams get launched in a vacuum
– no training
– no support
✱ Teams are overused
✱ Payment
✱ Reengineering ➨ esprit de corps?

Teams.ppt (Bus 1301)


Conflicts Among Teams

Teams.ppt (Bus 1301)


Conflict Management

■ Model for Conflict Management


– who is involved?
– what is the real conflict?
– when did it happen?
– where did it happen?
– resolution attempts?
– consequences of the conflict?

Teams.ppt (Bus 1301)


Conflict Management

■ Identification of Solutions
– develop a positive attitude
– establish ground rules
– identify interests of the parties
– develop alternatives
– identify criteria for selection

Teams.ppt (Bus 1301)


Conflict Management

■ Implementation
– develop a plan of action
❇ who
❇ what

❇ when

❇ how

❇ why

– determine how to handle conflict in the future


Teams.ppt (Bus 1301)
Solving Conflicts in the
Workplace
▼ Conflict Resolution Suggestions
❶ Listen - What do others really want
❷ Keep emotions in neutral and actions
in drive
❸ Track the conflict to its source
❹ Communicate continually and frankly
❺ Get people together on small stuff first

Teams.ppt (Bus 1301)


Leading Groups & Teams
■ Types of Teams
■ Causes are Symptoms of Unproductive
Teams
■ Building Team Performance
■ Supervisors vs. Leaders
■ Team Leader Values
■ Team Leader Skills

Teams.ppt (Bus 1301)


The New Teamwork
(article by Keenan and Ante)
Net-collaboration technology
* New processes; product & design,
supply chain arrangement, sales and
distribution relationships
* Common language/ meeting panel
* Distance interaction

Teams.ppt (Bus 1301)