Principles of Information Systems, Seventh Edition

© 2007 by Prentice Hall

Part 09 E-commerce

Third Year Information Technology Click to edit Master subtitle style

Management information system
Tushar B Kute,
Department of Information Technology, Sandip Institute of Technology and Research Centre, Nashik http://www.tusharkute.com

What is

e

Commerce?

Principles of Information Systems, Seventh Edition

© 2007 by Prentice Hall

e commerce is enabling or achieving your business objectives by using information technology to enhance or transform your business processes.

servicing and paying for goods. .  Some ecommerce applications add order tracking as feature for customer to know delivery of status of order. selling.E-commerce  It Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall is second big application next to ERP. ecommerce today covers an entire scope online including design and developing. With the advent of internet technology. delivering. marketing.

Amazon Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

BOB ibanking Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

Seventh Edition © 2007 by Prentice Hall .Principles of Information Systems.

Seventh Edition © 2007 by Prentice Hall .Principles of Information Systems.

Problem Solving. Payment. Dispatching. Seventh Edition © 2007 by Prentice Hall Marketing. Customer Interaction Advertising. Negotiation. Support Customer Acceptance . Production. Delivery Processing.Ecommerce process model Principles of Information Systems. Configuration Ordering and Processing Servicing.

e commerce   Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall Business to business (B2B) Buyer and seller are business organizations. Customer Support   Consumer to Business (C2B)  Customer initiates action after logging to seller’s website.  Retail Sales. Online Auctions  Consumer to Consumer (C2C)  .  Business to Consumer (B2C) Website and portals to offer information about product.

Seventh Edition © 2007 by Prentice Hall Information delivery application Issuing business circulars  Product catalogue publication  News clippings  Messaging  Transaction processing application Order processing  Order execution  Payment processing  Money transfer  .B2B   Principles of Information Systems.

Seventh Edition © 2007 by Prentice Hall delivery and sharing  Organization’s manual  Database of knowledge  Business information  Transaction  Payment processing application of employees  Issues of shared / bonds  Delivery through courier .B2C  Information Principles of Information Systems.

C2B  Information  Downloading Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall delivery and sharing of information from website/portal  Viewing the bank balance  Seeing manuals/drawings/pictures/images etc.  Transaction  Requesting processing applications an item  Obtaining travel advance  Inquiry processing  Credit payments .

Seventh Edition © 2007 by Prentice Hall delivery and sharing email groups  Interest groups  Transaction  Payment  Memos  Sanctions processing application approvals and confirmations  Issues and receipts .C2C  Information  Messaging  Reports  News Principles of Information Systems.

clients. Adobe and IE.Intermediaries in ecommerce  Hardware Principles of Information Systems.  Web directory providers: Yahoo. Lycos . DoT  Information access providers: browsers such as Netscape. EDI. Alta Vista. routers and network card providers  Network access providers: ISP. Seventh Edition © 2007 by Prentice Hall suppliers: server.  Payment Processors: Master Card. Visa  Website Design Providers: Consultant and Web development companies.

Seventh Edition © 2007 by Prentice Hall Model B2C C2B B2B B2C B2B B2C B2B C2C HDFC Complete Dalmia Business Cycle Industries Billing Citibank Bill Payments ICICI News Sharing Sakaal Media Group Tendering Gujrat Refineries Greeting / Facebook .Organizations in ebusiness Service Internet Banking Organization ICICI Principles of Information Systems.

Businesses make huge savings by more efficient interaction with their suppliers or buyers. Is this ecommerce?  . A local pharmacist orders 60% of his supplies from an overseas pharmaceutical suppliers website and saves 5% in his purchases .eCommerce  ecommerce Principles of Information Systems.is this ecommerce?  A remote Fiji resort attracts guests from the USA after several exchanges of email. Seventh Edition © 2007 by Prentice Hall is more then just an online shop selling goods….

Seventh Edition © 2007 by Prentice Hall million users of Internet worldwide  1999 US online retail sales .Global  400 Principles of Information Systems.US$20bn. Forrester Research  electronic payment of bills and banking will cost US Postal Service $17bn over 10 years. Forrester Research  2000  US US online retail sales .9 trillion 2004.US$30bn+ Forrester Research Online buying will reach US$6. .

and local levels.  . Seventh Edition © 2007 by Prentice Hall   Government-to-Citizen (abbreviated G2C) is the communication link between a government and private individuals or residents.G2C (government to citizen)  Principles of Information Systems.  Listening to citizens and improving democracy. but can also include direct mail and media campaigns. G2C will aim at connecting citizens to government by Talking to citizens and supporting accountability. state. Such G2C communication most often refers to that which takes place through Information Communication Technologies (or ICTs). G2C can take place at the federal.

G2c  Areas  E-citizen  E-transport  E-medicine  E-Education  E-Registration Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall of connection .

Seventh Edition © 2007 by Prentice Hall .g2c Principles of Information Systems.

Seventh Edition © 2007 by Prentice Hall mainly constitutes the area where the citizen interact with government. . census.c2g  It Principles of Information Systems.  E-democracy. It will include areas like citizens vote for the government. taxation etc.

Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

It involves improving government process by  Cutting costs. Seventh Edition © 2007 by Prentice Hall is also referred as e-administration.g2g  It Principles of Information Systems.  E-secretariat  E-police .  Managing performance  Making Strategic connections within government  Creating empowerment.

Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

4th Edition. Seventh Edition © 2007 by Prentice Hall Waman Jawadekar. . "Management Information Systems” .reference Ø Principles of Information Systems. Tata McGraw-Hill Publishing Company Limited.

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