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Principles of Information Systems, Seventh Edition

© 2007 by Prentice Hall

Part 09 E-commerce

Third Year Information Technology Click to edit Master subtitle style

Management information system
Tushar B Kute,
Department of Information Technology, Sandip Institute of Technology and Research Centre, Nashik http://www.tusharkute.com

What is

e

Commerce?

Principles of Information Systems, Seventh Edition

© 2007 by Prentice Hall

e commerce is enabling or achieving your business objectives by using information technology to enhance or transform your business processes.

Seventh Edition © 2007 by Prentice Hall is second big application next to ERP.E-commerce  It Principles of Information Systems. servicing and paying for goods. selling. marketing. delivering. ecommerce today covers an entire scope online including design and developing.  Some ecommerce applications add order tracking as feature for customer to know delivery of status of order. . With the advent of internet technology.

Amazon Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

Seventh Edition © 2007 by Prentice Hall .BOB ibanking Principles of Information Systems.

Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

Problem Solving. Production. Configuration Ordering and Processing Servicing. Customer Interaction Advertising. Negotiation. Support Customer Acceptance . Payment. Delivery Processing. Seventh Edition © 2007 by Prentice Hall Marketing. Dispatching.Ecommerce process model Principles of Information Systems.

Customer Support   Consumer to Business (C2B)  Customer initiates action after logging to seller’s website.  Retail Sales. Seventh Edition © 2007 by Prentice Hall Business to business (B2B) Buyer and seller are business organizations. Online Auctions  Consumer to Consumer (C2C)  .  Business to Consumer (B2C) Website and portals to offer information about product.e commerce   Principles of Information Systems.

Seventh Edition © 2007 by Prentice Hall Information delivery application Issuing business circulars  Product catalogue publication  News clippings  Messaging  Transaction processing application Order processing  Order execution  Payment processing  Money transfer  .B2B   Principles of Information Systems.

Seventh Edition © 2007 by Prentice Hall delivery and sharing  Organization’s manual  Database of knowledge  Business information  Transaction  Payment processing application of employees  Issues of shared / bonds  Delivery through courier .B2C  Information Principles of Information Systems.

Seventh Edition © 2007 by Prentice Hall delivery and sharing of information from website/portal  Viewing the bank balance  Seeing manuals/drawings/pictures/images etc.C2B  Information  Downloading Principles of Information Systems.  Transaction  Requesting processing applications an item  Obtaining travel advance  Inquiry processing  Credit payments .

C2C  Information  Messaging  Reports  News Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall delivery and sharing email groups  Interest groups  Transaction  Payment  Memos  Sanctions processing application approvals and confirmations  Issues and receipts .

 Payment Processors: Master Card. Alta Vista.Intermediaries in ecommerce  Hardware Principles of Information Systems. Visa  Website Design Providers: Consultant and Web development companies. routers and network card providers  Network access providers: ISP. clients. Adobe and IE. Seventh Edition © 2007 by Prentice Hall suppliers: server. Lycos . EDI.  Web directory providers: Yahoo. DoT  Information access providers: browsers such as Netscape.

Organizations in ebusiness Service Internet Banking Organization ICICI Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall Model B2C C2B B2B B2C B2B B2C B2B C2C HDFC Complete Dalmia Business Cycle Industries Billing Citibank Bill Payments ICICI News Sharing Sakaal Media Group Tendering Gujrat Refineries Greeting / Facebook .

Businesses make huge savings by more efficient interaction with their suppliers or buyers. A local pharmacist orders 60% of his supplies from an overseas pharmaceutical suppliers website and saves 5% in his purchases .eCommerce  ecommerce Principles of Information Systems. Is this ecommerce?  .is this ecommerce?  A remote Fiji resort attracts guests from the USA after several exchanges of email. Seventh Edition © 2007 by Prentice Hall is more then just an online shop selling goods….

9 trillion 2004.US$30bn+ Forrester Research Online buying will reach US$6.Global  400 Principles of Information Systems.US$20bn. Forrester Research  electronic payment of bills and banking will cost US Postal Service $17bn over 10 years. Seventh Edition © 2007 by Prentice Hall million users of Internet worldwide  1999 US online retail sales . . Forrester Research  2000  US US online retail sales .

Seventh Edition © 2007 by Prentice Hall   Government-to-Citizen (abbreviated G2C) is the communication link between a government and private individuals or residents.  . G2C will aim at connecting citizens to government by Talking to citizens and supporting accountability.  Listening to citizens and improving democracy. state. but can also include direct mail and media campaigns. Such G2C communication most often refers to that which takes place through Information Communication Technologies (or ICTs). and local levels.G2C (government to citizen)  Principles of Information Systems. G2C can take place at the federal.

Seventh Edition © 2007 by Prentice Hall of connection .G2c  Areas  E-citizen  E-transport  E-medicine  E-Education  E-Registration Principles of Information Systems.

g2c Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

taxation etc. . Seventh Edition © 2007 by Prentice Hall mainly constitutes the area where the citizen interact with government. It will include areas like citizens vote for the government.  E-democracy.c2g  It Principles of Information Systems. census.

Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

Seventh Edition © 2007 by Prentice Hall is also referred as e-administration.  Managing performance  Making Strategic connections within government  Creating empowerment.g2g  It Principles of Information Systems.  E-secretariat  E-police . It involves improving government process by  Cutting costs.

Principles of Information Systems. Seventh Edition © 2007 by Prentice Hall .

"Management Information Systems” . . Tata McGraw-Hill Publishing Company Limited. Seventh Edition © 2007 by Prentice Hall Waman Jawadekar. 4th Edition.reference Ø Principles of Information Systems.