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By Bill smith
Biography of Bill Smith
Born in Brooklyn, New York in 1920 Father of Six Sigma Graduated from U.S. Naval Academy in 1952 Studied at the University of Minnesota School of Management
Joined Motorola in 1987 after working nearly 35 years in engineering & quality assurance. Serving as vice President and Senior quality assurance manager at land mobile production sector. Winning the prestigious Malcolm Baldrige National Quality in 1988 Died of a heart attack at work in 1993
What is Six Sigma
Sigma means standard deviations. Standard deviations measure how much variation exists in a distribution of data. A key factor in determining the acceptable number of defective units found in a population.
Data cluster closely around the middle of a distribution and there is little variability among the data.
Normal Distribution and Standard Deviation: The normal curve
measure of quality that strive for near perfection. A disciplined, data-driven approach and methodology A failure rate of 3.4 parts per million or 99.9997% perfect The sigma rating is based on the distribution of a process out put as related to a customer requirement.
Short-term process out put will be centered in the specification. (solid blue) The USL and LSL are both six standard deviations. (green)
Phase of Six Sigma
Six generic implementation • Establish management commitment • Business Diagnostic • Develop the Management Infrastructure • Business Process Identification and Metric • Project Selection • Deployment - training
- Project Execution - Review
How to use Six Sigma?
• Understand who your consumer and what product / service • Review consumer survey, concession reports and other data • Screen and prioritize issues by severity, frequency/ likelihood of occurrence • Determine the internal process causing the most pain • Find out why and where the defects occurring • Devise ways to address these defect effectively • Setup a good metric
The variety of nicknames
Executives with knowledge of Six Sigma Methods Define projects Full-time position Lead improvement projects Serve as change agents Provide consulting to middle management
• • • •
“ Master Black Belts”
Full-time position Have additional training beyond Black Belt Training Can train and coach Black Belts Provide consulting to management and champions
Have Black Belt training, but stay in present position
The improvement strategy
Measure Current State
Control Improved Process
A strong committed management infrastructure and leadership is still required for a successful business. Personnel employed full-time performing improvement activity can be effective. Advanced statistical methods offer more possibilities for improvement. Documentation of financial benefit is the reality for quality program survival. Business fundamentals must still be addressed.
Don’t worry about failure, worry about the CHANCES you miss when you don’t even try.