You are on page 1of 18

BY : Minaz Khan Sakina Kapadia Sandeep Arora Shailja Singh

HDFC HDFC HDFC HDFC HDFC LTD BANK MUTUAL FUND SALES ERGO GENERAL INSURANCE .    Associate companies are :      HDFC is one of the leading private company. Standard life . India’s leading housing finance institution and a group company of standard life . It is the first private sector life insurance company to be granted a certificate of registration on 23rd October from IRDA.UK. has been at fore front of UK INDUSTRY for 175 years by combining sound financial judgment with integrity and reliability. IT is a joint venture between Housing Development Finance Corporation. founded in 1825. UK. HDFC AS ON 31ST DECEMBER 2008. HOLDS 72.4% OF EQUITY IN JOINT VENTURE.

. The famous people associated with company are :  Mr. Deepak S.MISSION  Customer service  Value for money for customer  Use of technology to improve service standards  Increasing market share VALUE  Integrity  Innovation  Customer centric  Team work  Joy and simplicity PEOPLE The company employes nearly around 30000 people at whole The whole nation is divided into 10 channel development zones. Ranjan Pant Global management consultant . Each zone is divided into areas or territories. Parikh Executive chairman of HDFC  Mr.Gautam R. Divan Former chairman Midsnell group  Mr.

technologies. e. Management information systems are distinct from regular information systems in that they are used to analyze other information systems applied in operational activities in the organization. Academically. Expert systems. service or a business-wide strategy. the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making.g. . and Executive information systems. A management information system (MIS) is a subset of the overall internal control of a business covering the application of people. and procedures by management accountants to solve business problems such as costing a product. Decision Support Systems. documents.

• Reduce expenses related to labor-intensive manual activities. • Support the organization's strategic goals and direction.     Enhance communication among employees. and task organization. Achieving sound mis: Management needs to ensure that MIS systems are developed according to a sound methodology that encompasses the following phases: Appropriate analysis of system alternatives. • Deliver complex material throughout the institution. • Provide an objective system for recording and aggregating information. approval points as the system is developed or acquired. Program development and negotiation of contracts with equipment and software vendors. .

an institution may need to use different manuals for different users such as first-level users. user manuals should be available and provide the following information: • A brief description of the application or system. • Balancing and reconciliation procedures. Management should also consider use of "project management techniques" to monitor progress as the MIS system is being developed. Internal controls must be woven into the processes and periodically reviewed by auditors. training.     Development of user instructions. . unit mgr and progrmmrs. • A complete listing of output reports. and testing of the system. including samples. Depending on the size and complexity of its MIS system. • Input instructions. including collection points and times to send updated information. In addition. • Installation and maintenance of the system. Management also should ensure that managers and staff receive initial and ongoing training in MIS.

In fact. simple and reliable. customer service get improved. . HDFC can reach more people in more efficient way by implementing right management information system. Due to IS employees can easily connect with other branches. IS makes whole process much more quick. Information technology can be a strategic tool in making HDFC more efficient and effective. online banking emerged and lot of others benefits. IT creates an evolution in whole world in every business and so in banking system. Now in HDFC with the help of INFORMATION SYSTEM the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis.

Debt Capital Markets. as well as Online Banking and state of the art branches. Derivatives & Fx Options. Personal Loans. Credit Cards. Consumer Banking: HDFC provide Mortgages. Corporate Finance. . Commodity Finance and deposit products. SMS Banking. ATM Cards and VISA Debit Cards. Wholesale Banking: Wholesale banking provides Transactional banking. Islamic Banking. and Wealth Management products. e-Statements. In order to maximize customer convenience. Auto Loans. they offer 24-hour Phone Banking.

these systems serve the operational level of the organization TYPE: Operational-level INPUTS: transactions. Computerized system that performs and records the daily routine transactions necessary to conduct the business. events PROCESSING: updating OUTPUTS: detailed reports USERS: operations personnel. accounts payable        . supervisors DECISION-MAKING: highly structured EXAMPLE: payroll.

Employee data (various departments) To general ledger: wages and salaries Payroll System Management Reports Government documents Payroll master file Employee checks On-line queries .

 All employees are supposed to login when they enter the bank and logout. This help management to monitor the working efficiency of an employee. This device is connected with the HUB which continuously makes record of their hours spent in the bank. The software used is called EMPOWER. Employee Job Login SOFTWARE CALLED “EMPOWER” HUB Employee Job Logout .

.

In case of our organization the TPS’s of ATM Cards. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems. Payroll and Customer identification etc. If there are some flaws then they take control measures to fix those flaws. . provide the basic information about the organization’s activities.

Transaction processing system system Payroll TPS Customer Identification TPS Management Information MIS FILES Payroll data of employee Payroll master file C.I info master File Employees Info master file Custom er data Employee Record TPS Employee’s data Customer Account master File Real time banking TPS Custome r data .

Customer Queries master File Customer service TPS Customer complains data Customer Info Master file Customer account TPS Customer data Customer Master file Online activity TPS Customer data Customer Master file Financing TPS Customer data .

MIS Reports Managers  CHALLENGES FACED BY HDFC ◦ PROPER MIS IS NOT ABLE TO FORM AS IT LACKS STANDARISATION AND IS RAPIDLY GROWING.  ◦ SOMETIMES THERE IS LACK OF COMMITMENT FROM THE MANAGEMENT  ◦ THERE IS RESISTANCE OF CHANGE .

CAPACITY WITHIN INSTITUTION SHOULD BE MANAGED PROPERLY  . RECOMMENDATIONS SOFTWARE INDUSTRY NEEDS TO DO MORE IN DEVELOPING QUALITY SOFTWARE   PROPER TRAINING SHOULD BE GIVEN TO EVERYONE ABOUT HOW TO USE THE SOFTWARE EFFICIENTLY.