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Central IT

Monthly Business Review – Feb 2013

Infrastructure .

Migrated 50 VMs from EMC CX 340 to VNX 500 (Approx. Migrated IRL SQL instance to Prism DB farm 3. Benefits as below: a) Migrated from EOL product b) Fixed bug identified during last incident. Benefits as below: a) Migrated from EOL servers. Benefits as below: a) Migrated from EOL server b) High Availability 5. b) Better availability with HA feature of VMware. Upgraded MIME Sweeper for Exchange for Pune Exchange server. 5. 2. b) Better IOPS capability & IO load balancing. Benefits as below: a) Migrated from EOL storage.Server Infrastructure: Activities Activities 1. 2. 3. size of 7 TB) Benefits 1. c) Application Continuity 3/14/2013 3 . Virtualized W-MUM-PRFP & W-MUM-PR3VIEW in Prism VM Infra.

Server Infrastructure : Efficiencies Key Activities 1. Configured Site Level DR for CA application & DB. Benefits a) Minimized Application downtime b) Positive customer service experience c) Vital record and information assets preservation d) Increased ability to avoid business interruption .

Completed for Operation UK. 2. W-MUM-PRPROXY1 & WMUM-WSPOLMGR. GSL testing is in progress Database Level Redundancy: Database log shipping successfully tested on test DB. 4. Status: In Progress Prism DB nodes segregation & storage re-design IRL SQL Instance Nodes & Storage segregation completed successfully. Migration of EOL Servers Migration of W-MUM-PRPROXY2. IT & INFRA SQL Instance node & storage segregation is in progress. Status: In Progress 3. 2. Prism & Pune DC – In Progress Status : Awaiting activation of “CSS-APP Session” on LB. 1. W-MUM-PRFP & W-MUM-PR3VIEW completed. In process of configuring the same for production application database. Application Frontend Resiliency : Hardware Load Balancer successfully tested with test application. Migration of W-MUM-DC4. 1. 5 . W-MUM-DC5 & is in progress. Installation & Configuration of new hardware in Spectrum. Service Checker Application Redundancy: Shared initial draft with UK Operation of Proposed setup of Service Checker application. Status: Completed AUS. UK.Server Infrastructure: Projects Limit logon This will reduce the instances of users having concurrent multiple login sessions. Spectrum DC De-Risking 1. ASD. Awaiting update from Ops UK. AUS & IRL Operation.

1137507:P2 Pune FP unavailable (Downtime 55 min). 1159932: Slowness in CCF and CRM apps (Downtime 97 min). Server Network . 1141638: Pune FP unavailable (Downtime 37 min) Jan Feb Oct Nov Dec * P2 – 1133625: MailDec queuing on W-MUM-EXCUK1 (Downtime 6 min). 1137308:P2 Pune UPAC issue (Downtime 20 min).Infrastructure : Incident Summary 20 18 18 16 15 14 12 10 10 8 6 5 4 3 3 3 2 1 0 0 0 0 0 0 0 0 0 0 0 P1 P2 P3 P1 P2 P3 P1 P3 P1 P2 P3 P1 P3 P1 P2 P3 * P1 – 1128363: FP cluster services hung (Downtime 4 min).

Infrastructure : Uptime reports & statistics Services Network .66% 99.50% 99.UK.00% 99.UK link Uptime Mumbai – UK link Uptime Spectrum (TATA ) link Uptime Pune (Bharti ) Link Uptime Pune (VBL) Link Uptime Pune.LAN Service Uptime Network .50% 99.50% 99.99% 99.50% 99.50% 99.Prism Link Uptime E-Mail INTERNET Core INFRA Target 99.50% 99.99% 100.50% 99.Spectrum Link Uptime Pune.WAN Service Uptime Prism (Reliance ) link Uptime Pune .97% 100.90% 98.88 % Dec-12 Jan-13 Feb-13 .00% 99.90% 99.85% 100% 100% 99.99% 99.90% 99.99% 99.

com pack.com http://www.com appldnld.google.apple.co.com My3account.google.three.google.uk .Infrastructure : Internet Utilization Top Websites .Mumbai URL store.co.co.three.in/ Top Websites .Pune CAPACITY Spectrum 30MBPS Pune TATA 10MBPS Pune Bharti 10MBPS Prism 30MBPS AVG Utilization (MBPS) MAX Utilization (MBPS) URL My3account.com www.uk https://www.in pack.co.facebook.uk/My3Account www.co.google.apple.three.

01 1275.12 Jan-13 Feb-13 .Data allocation mentioned in GB FP Operation Allocated Utilized Free Space % Utilized Operation Allocated Exchange Utilized Free Space % Utilized AUS UK IRL SUPPORT Shared 1500 2048 500 2048 100 1041.1 1179.19 69.41% 57.58 % Utilized 31.Data allocation mentioned in GB FP Operation Allocated Utilized Free Space % Utilized Operation UK / SUPPORT Allocated 817.59% 45.44 187.21 402.Infrastructure : Storage Trend Summary Mumbai .96% 59.9 81.5 271.9 868.78% 75.74% 81.39 Exchange Utilized 259.98 739.8 Free Space 557.99 772.80% 37.77 45.98 370 337.54% 45.79% AUS UK/IRL SUPPORT 739.97 405.24% 40% Mumbai & Pune File Server 37% Utilization Trend 34% 34% 34% 60% 50% 40% Mumbai & Pune Exchange Utilization Trend 48% 47% 31% 31% 45% 31% Mumbai Pune 35% 30% 33% 32% Mumbai Pune 30% 20% 10% 25% 20% Dec/12 Jan/13 Feb/13 0% Dec.79 458.01 334.53 182.5 228.1 18.20% 50.78% UK SUPPORT Shared 160 70 420 62 42 316 98 28 96 38.60% Pune.

IE8.00% 100. * Compliance report includes patches/updates which were not installed as per our environment e.g.00% * McAfee Compliance includes daily DAT updates. Dec/12 Jan/13 Feb/13 Server Antivirus Compliance Series1 100. .Infrastructure : Compliance Summary Microsoft Security Patch Compliance 91.NET framework.00% 100.20% 91. Dec/12 Jan/13 Feb/13 .36% 94.38% * MS Security patch compliance report generated using IBM Tivoli Endpoint Manager.