Presented by

PRAKASH DHANDOLE MITCON INSTITUTE OF MANAGEMENT PUNE

Japan as pioneer Topping in quality &productivity(1975) Philosophy of small working groups What is QC ?
Group of 6-9 people voluntarily meet Regularly Analyze ,solve & implement problem

Philosophy
Managing people (grass root level) Respected and are involved in decisions Peoples’ capabilities as assets to solve work-area problems

Concept
Recognize value of worker as human being

Quality Circle concept has three major attributes Quality Circle is a form of participation management Quality Circle is a human resource development technique Quality Circle is a problem solving technique.

Team spirit development Change in attitude Self Development Improve Organizational culture Other Benefits

A steering committee Co-ordinator Facilitator Circle leader Circle members

Each group should know commitments and implications as well as the benefit Quality Circles.
Training comprises: Brief orientation programme for top management. Programme for middle level executives. Training of facilitators. Training for Circle leaders and members.

Problem

identification  Problem selection  Problem Analysis  Generate alternative solutions  Select the most appropriate solution  Prepare plan of action  present solution to management fore approval.  Implementation of solution

BASIC PROBLEM SOLVING TECHNIQUES

The following techniques are most commonly used to analyse and solve work related problems.
1 Brain

storming 2 Pareto Diagrams 3 Cause & Effect Analysis 4 Data Collection 5 Data Analysis

1 Tables 2 Bar Charts 3 Histograms 4 Circle graphs 5 Line graphs 6 Scattergrams 7 Control Charts

> 2 decade than Japan Protected Sellers market Lethargy towards efforts to improve quality & productivity LPG cause change in environment

QC launch in P.W.D(Maharashtra(18 nov 1997)) Wide road n/w Climatic & geographical feature problems solved by the Quality Circles in P.W.D. of Maharashtra Eg. Preventing accidents on highways

Pioneer of QC in India 228 QC in BHEL(121 in Hyderabad) Objective Achive &sustain a reputation for quality at compititive prises in national & international market for entire product range

Preparation of quality control manual Preparation of quality plan for various product Formation of annual quality implementation plan Conduct quality audit

TQM- integrate all organizational functions to focus on meeting customer needs and organizational objectives. continuous improvement of the production of goods and services ObjectiveDo the right things, right the first time, every time

Mistake made by people mostly cause by by faulty systems and processes Identify mistake,eleminate & prevent repetation by changing process  TQM encoureges participation amongst shop floor workers and managers

unrealistic expectations for fast results lack of management commitment and support resistance by middle management inadequate training lack of clear objectives failure to get solutions implemented.

Quality circle is implemented to all organizations where there is scope for group based solution of work related problems