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• Communication is the process of transferring information from one source to another. Communication is commonly defined as "the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs". • Communication can be perceived as a two-way process in which there is an exchange and progression of thoughts, feelings or ideas towards a mutually accepted goal or direction.

• Communication involves: ● A sender ● A receiver ● A message (information) ● A channel Please make her stop !!! .

and by practicing those skills . • We learn basic communication skills by observing other people and modeling our behaviors based on what we see.How do we learn to communicate? • Communication is a learned skill. • We are taught some communication skills directly through education.

but aren't necessarily advocating a course of action To request for a specific action by the receiver To persuade – to reinforce or change a receiver's belief about a topic and.The main goals of communication • To inform – you are providing information for use in decision making. possibly. act on the belief To build relationships – some messages you send may have the simple goal of building good-will between you and the receiver • • • .

the tone of voice (39-40%) .Types of communication • Dialogue or verbal communication Human face to face communication involves: . and eye contact (50-55%) . gestures.content or the words used in the communication process (7-10%) • Nonverbal communication • Visual communication .body language postures.

words and images.Other types of communication • Facilitated communication (for people with deficiencies) • Graphic communication (using graphics. concepts and emotions ) • Nonviolent Communication (used to communicate with greater compassion and clarity ) • Science communication • Technical communication (technical information ) .

understanding.. inspiring. word...speech) • It involves: -Receiving: Listening.through) + λόγος(logos.. Dialogue or verbal communication • A dialogue is a reciprocal conversation between two or more entities. persuading.1. . being inspired. The etymological origins of the word: in Greek διά(diá. -Sending: Speaking.

you're not listening to what is being said.10 rules of listening • Rule #1: Stop Talking! If you're talking or if you're thinking intently about what you want to say. Focus on reacting and responding to the speaker. "Do I have the whole story?“ Listen . Quiet your mind and focus your attention on listening. • Rule #3: Hold Your Judgments Before judging. • Rule #2: Create a Space Create a physical space. a space in which to ask yourself. Create inside your mind a space between your thoughts. allow for a thoughtful pause between reacting.

but they are not really all alike. Groundless now and then isn't a bad thing. focus. Wise Guy.• Rule #4: Don't Be a Label Reader People are unique. • Rule #6: Focus When someone is speaking. Dead Head.without thinking about it at all. you'll likely be showing signs of focus – such as making eye contact . Without it we can't break new ground or find common ground. . • Rule #5: Open Your Mind We tend to have certain ideas about reality and feel groundless when they're threatened. and think we know what's inside. Dummy. it's okay to be unsure. We tend to create labels like Liberal. If you're paying attention.

Rule #8: Remember Names Listen when you're told about someone prior to introductions. One way to use visualization is to visualize what you are being told. often. Rule #10: Be Aware We must be aware of the speaker.• • • • Rule #7: Visualize Visualization is a technique that can enhance listening: a picture is worth a thousand words. Listen. Ask. put information into the framework of your existing knowledge. Make associations to remember names. Observe. aware of verbal and non-verbal cues. But some people are more visual than others. Rule #9: Question Going into a listening situation with questions in your mind will help you remember and.. Listen to body language and be quick to clarify assumptions if you are unsure or are getting a negative message.. and aware of our own listening strengths and challenges. Repeat the names when you are introduced. Bonus Rule: Know When To Break the Rules • .

body language or posture . or the use of emoticons .gesture.object communication such as clothing.2. . or symbols and infographics • written texts have nonverbal elements: handwriting style.facial expression and eye contact . Nonverbal communication • is the process of communicating through sending and receiving wordless messages • It uses: . hairstyles or even architecture. spatial arrangement of words.

silence.• Nonverbals can also include: Shaking hands. the way you touch people. smile. confidence. clothes. tone. hairstyle. how close you stand to others. voice. how you listen. the way you move. your breathing. facial expressions. expression in your eyes. . color choice. posture. the way you stand. appearance.

Highness or lowness of voice-Speakers seen more competent if they use a higher and more varied pitch of voice.The way we say words: .Volume-How loudly we speak .Loud people are perceived as aggressive or overbearing . .Soft stolen voices are perceived as timid or polite.We associate high pitches voices with tenseness.Types of nonverbal communication • Paralanguage .Pitch.Rate-speed. . .We associate low pitch voices with strength and maturity .When a speaker uses a faster rate they may be seen as more competent . helplessness & nervousness.

Illustator-Accent. . emphasize.Emblems-body movements that have direct translation to words:OK .• Kinesics -Body Movements .Control the back and forth flow of speaking and listening. or reinforce words: “Fish was this big!” .Display of feelingsFeelings are shown through face and body motions .Regulators. tap pen .Adaptor-Way of adjusting to communication situation: Twist hair.

• Occulesics -Eye behavior . our blinking rate decreases and our eyes begin to dilate.When people sit in a circle. they are more likely to talk to those across the room from them than those side to side . and involvement . attention. those with the most opportunity for eye contact is likely to become leader.At a table. if we dislike something our pupil's contract. .When we take interest in something.Eye contact can indicate interest. .you look in one direction when you try to remember vs when you try to invent an idea: visually remembered right handed person auditorily invented auditorily remembered visually invented .

. • • • • • • • Appearance All of the following are nonverbals regarding appearance ClothingUniformsOccupational dressLeisure clothesCostumesColors . social and interesting. strong.Men & women rated as attractive are perceived as being more kind. sensitive.Attractive women have more dates.• Appearance/Artifacts . receive higher grades in college.

if you like green. • Each color has a different symbolism. and heartbeat recede and they became calmer. respiration.• when people look at red for long periods of time. it means you like the adventure and people can depend on you.  For example. their blood pressure. respiration. and heartbeat all speed up. their blood pressure. • For more information. • Pink made men who were lifting weights weaker. • Dark Blue made people calmer: Blood pressure. watch the colors in motion . respiration.

or sad.• Colors isn‟t the only way you can communicate…another idea could be communicating using images .. mysterious or even something that could bring a smile on your face… . isn‟t it? • Some pictures may represent something peaceful.quite suggestive. what does the image in the right suggest you (the one in the middle)?. You know what they say…”an image worth like a thousand words…” • For example..

a sculpture.. a poem. this is how art was born…you communicate a message. using a different mean.. or even photography. music. It could be a painting. This is how artists communicate…and this is how we involve our imagination and creativity. And each one of us could get a different message (especially when we‟re talking about abstract art…) .• Actually.cause we must try and get the message beyond everything our senses can observe.

around eyes. wide open eyes. open mouth • Angry. raised cheeks • Disgust .lower eyebrow and stare intensely. • Surprise-raised eyebrow. smiles.• Facial Expressions You have 80 muscles in your face that can create more than 7. lowered eyelids and eyebrow.round eyes.Area around mouth and eyes .wrinkled nose. • There six main types of facial expressions found in all cultures • Happiness . open mouth • Sadness.000 facial expressions. raised upper lip • Fear .

the less we communicate.‟ George S. Everything you say or do or don't say and don't do sends a message to others.‟ William Butler Yeats „ Knowledge can be communicated. Patton „A powerful idea communicates some of its power to the man who contradicts it. but wisdom cannot.‟ Joseph Priestley „Think like a wise man but communicate in the language of the people.‟ John Woods .‟ Marcel Proust „The more elaborate our means of communication.Communication quotes • • • • • • „Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.‟ Hermann Hesse „You can't not communicate.