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Chapter 9 Employee Attitudes & Their Effects

Why people hate their jobs?
What do a dissatisfier do ?
©2007 The McGraw-Hill Companies, Inc., All Rights Reserved

Job satisfaction .Turnover. All Rights Reserved . Inc. Absence & Tardiness.Organizational Commitment . Violence Can we change employee’s attitudes? ©2007 The McGraw-Hill Companies.Content We are going to learn some jargons 行話 … .Work mood Effects of employee attidudes: .Job involvement . Theft.. Bending the rules.

All Rights Reserved . Inc..Introduction -ve attitudes are: • a symptom of underlying problems • reduce organizational competitiveness A key challenge: dealing with employees who have developed an attitude of entitlement (believing they deserve things as society owes it to them) ©2007 The McGraw-Hill Companies.

. thoughts. Inc.Job Satisfaction • Feelings. All Rights Reserved . and intentions  spillover effect • Off-the-job environment indirectly influences feelings on the job • Job satisfaction influences general life satisfaction ©2007 The McGraw-Hill Companies.

.Job Involvement The degree to which employees: • Invest time and energy in them • View work as a central part of their overall lives ©2007 The McGraw-Hill Companies. Inc. All Rights Reserved .

Organizational Commitment  Commitment is stronger among: • Long-term employees • Those with personal success in the organization • Those working within a committed group  Organizationally committed employees: • good attendance • attach to company policies • lower turnover rates ©2007 The McGraw-Hill Companies. All Rights Reserved .. Inc.

ways to decrease employee commitment: • • • • Excessive blaming Insincere gratitude Inconsistencies Inflated egos and bullying ways to increase employee commitment: • Clarity of rules & policies • Investments in employees • Respect & appreciation for efforts • Employee participation & autonomy • Making employees feel valued ©2007 The McGraw-Hill Companies.. All Rights Reserved . Inc.

lower absenteeism. fun atmosphere. pleasant surroundings.Work Moods • +ve moods: energy. greater creativity. vitality & enthusiasm • better customer service. social interaction ©2007 The McGraw-Hill Companies. & interpersonal cooperation  directly affected by managerial actions • Praise.. All Rights Reserved . Inc. passion.

Inc.* Effects of Employee Attitudes Dissatisfied employees: • Psychological withdrawal • Physical withdrawal • Aggression Satisfied employees: • Go beyond the call of duty • Have good work records • Actively pursue excellence High satisfaction does not guarantee high performance ©2007 The McGraw-Hill Companies.. All Rights Reserved .

All Rights Reserved Satisfied employees are less likely to quit . Inc.Turnover ..ve effects: • Separation costs • Training costs • Vacancy & replacement costs • Morale effects + ve effects: • opportunities for internal promotion • remove disruptive employees • Recruit new expertise ©2007 The McGraw-Hill Companies.

Inc. All Rights Reserved .Absences & Tardiness (late/ slow to act) Presenteeism  Working when you shouldn’t be (e. flu.g.. depression)  Reduces productivity by 33% Theft & Fraud 欺騙 Bending the Rules (intentionally interpreting organizational policies for personal gain) Violence (verbal / physical aggression) ©2007 The McGraw-Hill Companies.

* Changing Employee Attitudes • • • • • • • • Tie rewards to performance Set challenging goals Define clear expectations active listening skills frequent feedback Show concern for employee feelings participate in decision making Show appreciation for effort and citizenship ©2007 The McGraw-Hill Companies.. All Rights Reserved . Inc.