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is about self confidence which means having a positive attitude towards yourself and others. An honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs.
It is not universal, it depends on the position and the individual It is not the nature of the humankind, it can be learned Assertiveness is necessary to manage workplace relationships, assignments and ideas. However, being assertive is not easy and it is important to prepare for specific or general situations to make sure you handle them well.
(1)Submissiveness/passivity (2)Passive aggression (3)Aggression (4)Assertiveness
(2) Passive aggression
Submissive people avoid conflict and often fail to address issues at all.
Passive-aggressive people express negative feelings indirectly through actions instead of words. This may include giving a partial effort or showing up late for work.
Aggressive people respond to circumstances by alienating others in a rude or hostile manner. Being aggressive allows your viewpoint to be heard but results in enemy creation and the inability to get things done
(4)Assertiveness Assertive people stand up for themselves in a respectful manner that does not purposely or intentionally escalate situations. They foster honest and clear communication and generate results by positively controlling their environment. Assertiveness is a sign of confidence, pride and enables people to feel higher levels of self-esteem.
Assertive behavior often enables an individual within an organization to achieve extraordinary results, Assertive behavior helps in gathering support and cooperation from peers, subordinates and superiors by making them allies It avoids frustration amongst employees, makes other people flexible to accept a difficult stance, which they may need, but not aware It offers an opportunity to come out of a big mistake, offers employees thoughtful and honest answers to their queries
ASIAN Low degree of individualism , nonassertive.
EUROPEAN,AMERICAN High degree of individualism , assertive.
Assertiveness can be expressed in various forms .It depends upon the situation and to whom you are communicating. Expressing assertive behavior on the part of the same person may vary from situation to situation even though the interaction takes place between the same persons.
For example, assertiveness while putting forth a point to the subordinates requires more of body language along with the verbal aspect, whereas the telecommunication between a customer and a marketer would call for assertiveness on the verbal part
Fear of change
Fear of ruining relationships if you speak your mind. Lack confidence in your ability.
If I say no,they may be hurt or injected If I say no this time, they may not like me anymore If I say no this time,they may never ask again They won’t take any notice if I say no They would say ‘yes’ to me (and so I will feel guilty if I refuse them) I can’t say no, because I feel sorry for them
Believe in your worth Control your emotions
Set clear boundaries
Pick the right battles
Rehearse Use positive body language
Directly and clearly address issues
Speak in the first person
Ask for what you want Learn to say no
Check that you are using assertive communication appropriately.
Check the context. Be an active listener. Be humble and modest Reflect over your communications with others and your purpose. Seek the middle way.
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