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Maha Riaz Aneeqa Mehmood Fatima tul Zahra Fatima tuz Zahra Khawaja Haris Hassan Sohaib Iftikhar BB-09-06 BB-09-08 BB-09-56 BB-09-58 BB 09 98 BB 09 124
Business communication and Etiquette in Pakistan, China and U.S.A.
Verbal Communication .Two Types of Communications Verbal Communication Non.
spoken.VERBAL COMMUNICATION Verbal communication includes any form of communication involving words. written or signed. .
Deepens and creates new relationships. . Provides missing information.WHY IS VERBAL COMMUNICATION IMPORTANT? To inform others of our needs or to transfer knowledge. To correct a wrong. More effective than an action. Clarification.
It includes: ◦ ◦ ◦ ◦ Body language. Eye contact . Gesture. such as Posture. Facial expressions.NON-VERBAL COMMUNICATION Non-verbal communication can affects people's perceptions in significant ways. .
The meaning behind someone's words is often entirely different than the literal translation. including pitch. .The sound of our voice. tone and volume are also forms of non-verbal communication.
. Support verbal interaction. Reflect personality. such as greetings and goodbyes.WHY IS NON-VERBAL COMMUNICATION IMPORTANT? Four main functions of non-verbal communication: ◦ ◦ ◦ ◦ To express emotions. Perform rituals.
Adapt quickly to the situation. Being aware of what we say and how we say it. Think before you speak. .HOW TO IMPROVE VERBAL AND NON-VERBAL COMMUNICATION? Effective listening.
BUSINESS COMMUNICATION & ETIQUETTE ISLAMIC REPUBLIC OF PAKISTAN .
BUILDING RELATIONSHIPS & COMMUNICATION Pakistanis prefer to work with people they know and trust. Pakistanis are generally indirect communicators. Relationships take time to grow. Pakistanis do not require as much personal space as most western cultures do. it is best to answer these questions. If possible. Pakistanis often ask personal questions as a way to get to know you as a person. Respect Seniors .
Be prepared to flatter and be flattered. it is important to ask questions in several ways so you can be certain whether they will do it or not. so they will say they "will try" rather than admit that they cannot or will not be able to do something. . Telephone seems impersonal. Pakistanis prefer to converse in a noncontroversial manner. Therefore.Pakistanis prefer to do business in person.
Pakistanis prefer to keep their problems to themselves and tend to only discuss them with family and close friends. When communicating with Pakistanis. the person’s title and surname should be used until they invite you to use the first name. . People from Pakistan are polite and not very likely to complain about their superiors or their management style. Personal problems at work are dealt with in private.WORKING RELATIONSHIPS IN PAKISTAN Negative emotions are normally not shown in public.
FATIMA TUZ ZAHRA BB-09-58 .
education and experience are important qualities for a manager in Pakistan. Pakistanis value family and trust above everything else. Besides family structures.STRUCTURE AND HIERARCHY IN PAKISTANI COMPANIES Decision making. .
BUSINESS PRACTICES IN PAKISTAN
When greeting your Pakistani business partner shake hands and take your time. Introduce yourself and ask about your colleague’s wellbeing and family, but avoid asking about their wife or daughters. During meetings and negotiations you should maintain indirect eye contact and stay calm at all times. Pakistanis tend to avoid using their hands and arms when they communicate. Instead, they will often put their hand on someone’s shoulder. The decision making process is very slow in Pakistani culture Foreigners often find that Pakistanis talk quite loudly but this is not an expression of anger or power.
BUSINESS MEETING ETIQUETTE
Appointments are necessary. Schedule meetings in the late morning or early afternoon. Try not to schedule meetings during Ramadan. English is widely spoken and understood in major cities. You should arrive at meetings on time and be prepared to be kept waiting. Pakistanis strive for punctuality, but are not always successful.
Meeting cancellation. Open-door policy. Meetings are formal. Deadlines are seen as rather flexible. Relationship is developed in the first few meetings. Meetings are not scheduled at namaz time. Business meetings start after prolonged inquiries about health, family, etc
Most decisions require several layers of approval. . negotiations will have to start over. Decisions are reached slowly. It often takes several visits to accomplish simple tasks. Price is often a determining factor in closing a deal. Pakistanis can become highly emotional during negotiations. If you change negotiators.NEGOTIATING The society is extremely bureaucratic. Pakistanis are highly skilled negotiators. Pakistanis strive for win-win outcomes.
or some other female relative. If a man must give a gift to a woman. sister. mother. Gifts are given with two hands. . he should say that it is from his wife. bring the hostess a small gift such as flowers or good quality chocolates..GIFT GIVING ETIQUETTE If invited to a Pakistani's home. Gifts are not opened when received.
Show respect for the elders by greeting them first. Then the oldest.DINING ETIQUETTE Dress conservatively. Arrival time. continuing in some rough approximation of age order until the youngest is served. Saying "I'm full" will be taken as a polite gesture and not accepted at face value. . Do not start eating until the oldest person at the table begins. Guests are served first. Eat only with the right hand. You will be urged to take second and even third helpings.
They do this to get to know you. that you are dressed properly. if you are a woman. So it is best to answer them. DON’T be surprised if you have to take your shoes off when entering a Pakistani home. DO give and receive a gift using both hands.PAKISTANI BUSINESS ETIQUETTE (DO’S AND DON’TS) DO try to establish close contacts with Pakistani business partners as this will help you in your business endeavors. DO ensure. DON’T be surprised by personal questions your Pakistani partner may ask.. DON’T shake hands with a Pakistani woman if you are a man until she extends her hand to you. .
Fatima tul Zahra Gill BB-09-56 .
BUSINESS COMMUNICATION & ETIQUETTES UNITED STATES OF AMERICA .
American Culture Values • Individualism (Apparel.) •American Dream •Attitude Towards Other Countries •Time Differences . Fairness. Privacy. Risk taking.
Business Etiquette First names in first meetings Business Cards Less small talk and more about business Smoking Don’t ask personal questions Saying “Thank you” and “Goodbye” Firm Handshake .
Business Entertaining Breakfast Meetings/Business Lunch Restaurant Tip Who pays for the business/social meal? .
Gift Giving Expensive Gifts Small gifts with company logo Ways of Saying Thank you Dinner Invitations .
Contracts Detailed. written contracts Rules and Legal Advice Getting your contract checked with your lawyer. Conflict resolution .
Maha Riaz BB-09-06 .
3)How you use the information 4)Win/win approach 5)Facts and figures 6)Appointments 7)Get to the point quickly 8)Emails should be answered within 24 hours .American Business Values 1)Time 2)Love of competition.
. It is OK to use one hand to offer items. Americans are informal. Standard distance.Business Communication Style: Non-Verbal Look directly in the eye.
Entertainment: movies. Work. Hobbies. Never ask a woman’s age Making Conversation . restaurants.Safe Topics Topics to Avoid Traffic. ethnicity. music…. race. Sports (especially men). Where are you from? Weather. religion. Food. Never ask salary.
Idioms Language is full of idiomatic expressions: You can't win if you don't play. back-of-the-envelope calculations belt-tightening (to) compare apples to oranges (To) drum up business .
a plan (to) work down to the wire . crunch time dog-eat-dog world (to) throw cold water over (an idea.
reality check (to) plug (a product) (The) hard sell (To) jump through hoops .
Aneeqa Mehmood BB-09-08 .
BUSINESS COMMUNICATION & ETIQUETTES PEOPLE’S REPUBLIC OF CHINA .
Get the moon from the bottom of the sea. (If you persevere.) . (This is spoken in a situation when someone wants to do something impossible. you can finish a great task.) If you keep using a small string you can cut down a whole tree.Some Chinese idioms Business is business.
"A person needs face as a tree needs its bark. Always use a passive tone and voice. social standing. There is a proverb that is good for you to know.Some don’ts in Chinese “Losing face” means that one has lost his dignity." . honor and trustworthiness.
even when another person is totally at fault. If you are in a business situation. Definitely try to avoid confrontation. . blaming others. pull them aside instead of going crazy in public.Try not to start confrontations by pointing your finger. or making accusations.
Non-Verbal Communication Kinesics/ body language: Gestures: A proper way to ask a person to come over is to have your palm face down and moving your fingers with scratching motions. . they will point at the face or nose area. If the Chinese people want to point a finger at a person.
.Positive Gestures Greetings : When you meet an old person you should lower your head and bend slightly to show respect. Shaking hand is not used between people of unequal social status but between business mans and friends.
. Promise: If you put your right hand on the position of the heart means it "sincere promise".
Thank you Wish you good fortune .
Thank you for serving me. .
.Neutral Emotion Hesitation: Confrontation with a difficult problem.
.Negative Gesture Insulting: When people show gestures like this one that means that they look down upon somebody.
Chronemics/ Time: Not to arrive on time for a business meeting will cause the host to lose face. .Eye Contact To look at somebody while listening to him or her is a sign of showing respect.
Sohaib Iftikhar BB-09-124 .
Business Relationships in China. •Corporate Gifts •Business Cards ..
Avoid expensive and luxury gifts.Corporate Gifts The best time to exchange gift is at the beginning of the event. Buy gifts for everyone not only for an individual. . Watch and wallet are acceptable gifts. Stay away from cash.
When a person presents a business card to you.Business Cards The best time to exchange cards is at the beginning of meeting. . After receiving place the card on desk. do try to read it. Business card should be double sided. Don’t write on the back of business card. Do receive card with both hand.
.Meeting Etiquettes Before Meeting: Male dress code is dark suit and tie. Try to look your best before going to the meeting. Take appointment 3 weeks before. Do know that Chinese people often will be late. Take appointment before going to the meeting.
When sitting down. the Chinese people will sit in order of rank as well. Do try to greet everyone in the group. Greet the highest ranking person first. Tea will be served at the beginning of the meeting.During Meeting: The highest ranking or senior person will always step in first and the others follow. At the beginning of the banquet. the Chinese people tend to talk about something other than business. .
It is appropriate for you to take notes during a meeting. Meetings mostly will take a long period of time. . Be careful about using color in your presentation because color has special meaning to it. Interrupting a conversation while others are talking is considered inappropriate and rude. In a meeting. there will only be one representative on each side that has permission to speak.
Try to pick the dish which is close to you. The people will eat food family style. all the empty bowls and plates will always be a pair of chopsticks.Dining/Banquet Etiquettes At the beginning of the banquet. people will pretend to avoid sitting at the guest of honor seat. If you know you are the guest of honor and a foreigner. Don’t eat with fingers. . then when the host shows you the seat don't hesitate to sit down.
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