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KNOWLEDGE MANAGEMENT

What is Knowledge ?
Information that changes something or somebodybecoming grounds for action by making an individual, or institution capable of different, more effective action.

What is Knowledge Management?


Knowledge Management is the explicit and systematic management of vital knowledge - and its associated processes of creation, organisation, diffusion, use and exploitation.

Definitions
KM is the art of creating value from the

intangible assets of an organization [Sveiby] Knowledge Management consists in the identification, optimization, and dynamic management of the intellectual assets possessed in explicit or implicit form by persons or communities. [Snowden] Managing knowledge = managing mindfully an end to end, cycling process that links data, through information and knowledge, to action [Callioni]

Foundation Priniciples & Building Concepts


Knowledge Influences Success Knowledge Resides in the Heads of People Two Types of Knowledge
Codified Personalized

Knowledge Sharing Requires a Conduit to Happen Systemically Technology is the conduit Knowledge Sharing Requires Trust KM embraces both the Knowledge Based organization and the

Learning Organization
KM has planned architectural frameworks

Two Key Thrusts


Sharing existing knowledge Knowing what you know

Knowledge for Innovation Creating and Converting

KM The process
Collect Identify Classify

Create

Knowledge Repository

Organize/ Store

Use/Exploit
Access

Share/ Disseminate

The Four Pillars of KM

KM - beyond fad a distinct management

concept suggesting its prudent to manage the intellectual assets of an enterprise, to cultivate for advantage in the marketplace KM is complex, integrative with other disciplines Old skills and abilities dont necessarily work in KM environment must be redefined, polished, updated Principles and concepts are not new- whats new is the merger with technology to do so and practical applications

What is in Practice
Knowledge Teams - multi-disciplinary, crossfunctional Knowledge (Data)bases - experts, best practice Knowledge Centres - hubs of knowledge Learning Organization - personal/team/org development Communities of Practice - peers in execution of work Technology Infrastructure - Intranets, Domino,

doc mgt Corporate Initiatives - CKOs, IAM, IC accounting

The Seven Levers


Customer Knowledge - the most vital knowledge Knowledge in Products - smarts add value Knowledge in People - but people walk Knowledge in Processes - know-how when

needed Organizational Memory - do we know what we know? Knowledge in Relationships - richness and depth Knowledge Assets - intellectual capital

Cases
Glaxo Wellcome

THANK YOU !!!!!!!!!


Anoob.C Claudia.V Nalini.S Pooja Shyaam