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What is Knowledge ? Information that changes something or somebody—becoming grounds for action by making an individual. or institution capable of different. . more effective action.

and its associated processes of creation. organisation. .What is Knowledge Management? Knowledge Management is the explicit and systematic management of vital knowledge . diffusion. use and exploitation.

optimization. [Snowden]  Managing knowledge = managing mindfully an end to end. to action [Callioni] . through information and knowledge.Definitions  KM is the art of creating value from the intangible assets of an organization [Sveiby]  Knowledge Management consists in the identification. cycling process that links data. and dynamic management of the intellectual assets possessed in explicit or implicit form by persons or communities.

Foundation Priniciples & Building Concepts  Knowledge Influences Success  Knowledge Resides in the Heads of People  Two Types of Knowledge  Codified  Personalized  Knowledge Sharing Requires a Conduit to Happen Systemically  Technology is the conduit  Knowledge Sharing Requires Trust  KM embraces both the Knowledge Based organization and the Learning Organization  KM has planned architectural frameworks .

Two Key Thrusts Sharing existing knowledge “Knowing what you know” Knowledge for Innovation “Creating and Converting” .

KM – The process Collect Identify Classify Create Knowledge Repository Organize/ Store Use/Exploit Access Share/ Disseminate .

The Four Pillars of KM .

integrative with other disciplines  Old skills and abilities don’t necessarily work in KM environment – must be redefined. polished. KM .beyond fad – a distinct management concept suggesting it’s prudent to manage the intellectual assets of an enterprise.what’s new is the merger with technology to do so and practical applications . updated  Principles and concepts are not new. to cultivate for advantage in the marketplace  KM is complex.

IC accounting .experts. IAM.Intranets.What is in Practice  Knowledge Teams . doc mgt  Corporate Initiatives .hubs of knowledge  Learning Organization . best practice  Knowledge Centres .multi-disciplinary.peers in execution of work  Technology Infrastructure . Domino.personal/team/org development  Communities of Practice . crossfunctional  Knowledge (Data)bases .CKOs.

intellectual capital .‘smarts’ add value  Knowledge in People .but people ‘walk’  Knowledge in Processes .know-how when needed  Organizational Memory .The Seven Levers  Customer Knowledge .the most vital knowledge  Knowledge in Products .richness and depth  Knowledge Assets .do we know what we know?  Knowledge in Relationships .

Cases Glaxo Wellcome .

THANK YOU !!!!!!!!!  Anoob.V  Nalini.C  Claudia.S  Pooja  Shyaam .