By Neha Goel

E COMMERCE

E commerce
Commerce: exchange; activity of buying and

selling Synonyms : trade , business E commerce is a type of industry where buying and selling of product or service is conducted over electronic systems such as the Internet.

E comm
E commerce is defined as a business activity

which uses an electronic medium.

It also refers to buying or selling of goods and

services without visiting a store.

Difference between e commerce and e business

E-Commerce is the subset of E-Business

The later one is a very broad concept while the former one is just a small part of it Those activities which essentially involve monetary transactions are termed as "e-commerce". However, e-business is a much broader term. There are many other things besides selling including but not limited to marketing, procurement of raw materials or goods, customer education, looking for suppliers etc.

Contd..
To sell online is e-commerce but to bring and retain

customers and educate them online about the product or service is e-business. Having a website to do it is not sufficient. But, having a professionally built website loaded with latest technologies to capture the attention of the visitor and win his/her appreciation is required . When money is involved then the first thing which user looks for is safety and security of his/her money. Having a website laden with such qualities is important.

 Online Shopping Online Banking

Role of e-commerce in Business

Online Office suite Online Payment system Online Electronic ticket

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Online Shopping

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Online Banking

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Online Office Suite

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Online Payment System

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Online Electronic Ticketing

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3 Reasons Why You Should Add E-Commerce To Your Business

Your business - open to anyone, anytime Save money through the transaction process If it benefits your customers, it benefits your business(you

may well have seen implemented in sites is the 'people who ordered this also liked...' section. This feature can encourage e-Commerce customers to purchase more than was originally intended, and similar features let the consumer quickly compare other stores' prices.)

Benefits for E- Commerce

All time processing Better customer service Removing mediators Data on consumer performance(one can understand consumer behaviour) Time saving Cost saving Reduces paper work as entire wok is done electronically

Disadvantages
Lack of customer awareness Legal formalities Does not support all types of business Security problems Data integrity problems

E business opportunities for business

Tourism and travel sector Banking sector Stock sector Health care sector(doctor anywhere, web

health centre, health care issues)

Important facts
1979: Michael Aldrich invented online shopping 1981: Thomson Holidays, UK is first B2B online shopping[

Different types of ecommerce

Business-to-business (B2B) Consumer (B2C) Business-to-government (B2G) Consumer-to-consumer (C2C) Mobile commerce (m-commerce)

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What is B2B e-commerce?

B2B e-commerce is simply defined as ecommerce between companies. About 80% of

e-commerce is of this type. Examples:

Intel selling microprocessor to Dell

Heinz selling ketchup to Mc Donalds

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What is B2C ecommerce?

Business-to-consumer e-commerce, or commerce between companies and consumers,

involves customers gathering information; purchasing physical goods or receiving products over an electronic network. Example:
Dell selling me a laptop

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What is B2G ecommerce?

Business-to-government e-commerce or B2G is generally defined as commerce between

companies and the public sector. It refers to the use of the Internet for public procurement, licensing procedures, and other governmentrelated operations Example:
Business pay taxes, file reports, or sell goods and

services to Govt. agencies.

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What is C2C ecommerce?

Consumer-to-consumer e-commerce or C2C is simply commerce between private individuals or

consumers. Example:
Mary buying an iPod from Tom on eBay

Me selling a car to my neighbour

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M commerce
M-commerce (mobile commerce) is the buying and selling of goods and services through

wireless technology-i.e., handheld devices such as cellular telephones

Mobile Ticketing

Information Services
Mobile Banking

Er.Sartaj SIngh Bajwa