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 . facial expression.INTERPERSONAL COMMUNICATION Interpersonal communication is the process of sending and receiving information between two or more people. This is an ideal and effective communication situation because you can get immediate feedback. it includes everyday exchange that may be formal or informal and can take place anywhere by means of words. gestures and postures. sounds.  It is person-to-person contact.

Message :Content of information sent by sender.BASIC ELEMENT There are four basic element of Interpersonal Communication. 3.Feedback : Response from receiver.Receiver : Person who receives the information sent.Sender : Person who sends information. 1. 2. 4. .

TYPES OF INTERPERSONAL COMMUNICATION Dyadic communication  Public speaking  Small-group communication  .

The three specific functions are:  Linking function  Mentation function and  Regulatory function. . It helps us understand a situation in a better way.FUNCTIONS OF INTERPERSONAL COMMUNICATION We use interpersonal communication for a variety of reasons.

. remember. Linking function : It connects a person with his or her environment. 3. and plan. Regulatory function : It serves to regulate our own and other’s behaviour. It is a mental or intellectual function. Mentation function : It helps us conceptualize. 2.CONTD… 1.

COMMUNICATION CHANNELS Communication channels are the medium chosen to convey the message from sender to receiver. Communication channels can be categorized into two main categories:   Direct channels of communication Indirect channels of communication. .

Direct channels : These are those that are obvious. and can be easily recognized by the receiver. They are also under direct control of the sender.  .  Indirect channels: These those channels that are usually recognized subliminally or subconsciously by the receiver. and not under direct control of the sender.CONTD…. In this category are the verbal and nonverbal channels of communication.

VARIABLES AFFECTING INTERPERSONAL COMMUNICATION Many variables affect the interpersonal relationships which are following. 4. . 3. 2. 1. Self-disclosure Feedback Nonverbal behaviour Interpersonal attraction.

asking questions and responding through feeling statements. Self-disclosure : In it others know what we are thinking. It involves agreeing. how we are feeling and what we care about.  Feedback : It is the response of a receiver that reaches back the sender.CONTD…. and intensify interpersonal attractions.  . increase comfort. It helps reduce anxiety.

a firm handshake. facial expressions. gestures. Eye contact. posture. Some people are said to have magnetic personalities.CONTD… Nonverbal behavior : It plays an important role in interpersonal communication.  Interpersonal attraction : It is the ability to draw others towards oneself. are also important elements of our nonverbal behaviour. can achieve much more than words in certain situations. etc.  . A smile . etc.

EFFECTIVE INTERPERSONAL COMMUNICATION STRATEGIES Focused Listening  Focused Hearing  Gentle Interruptions  Information Checks  Balancing the Conversation  Nonverbal Communications  .

but you will send signals to the speaker that you are in fact listening. . engaged. Not only are you more likely to hear the words they are saying. and interested in what they have to say.CONTD… Focused Listening : Practice the habit of really focusing on an individual when they talk to you.

 Gentle Interruptions : If you feel the need to remember something that has just been said to you. Focused hearing means turning off your silent mental comments and reactions while the speaker is speaking. and ask the speaker to pause "for just a second while I write something down about what you just said that was very important to me. You can listen to a lot of talk.CONTD…  Focused Hearing : Listening and hearing are really two separate skills. . rather than making a mental note--and missing information---put your finger up. but you may not actually hear what is being said to you.

and invite the other person to interject. . "I want to hear your reaction.   Information Checks : When someone is telling you something of importance to them that requires your reaction or consent.CONTD…. Balancing the Conversation : If the other person tries to interrupt you too hastily. or asking you to do." Wrap up what you had to say in one or two more sentences. it helps to be sure you really understand what they are feeling. palm facing the other person. perceiving. and say calmly. raise your hand up. But please let me finish my last thought first.

Researchers agree that when a person is not telling the truth.CONTD..  Nonverbal Communications Learn the common nonverbal signals all humans employ to communicate emotions while speaking or listening. These nonverbal "tells" are related to right and left brain functions. . they tend to cast their eyes up and to the left.

To reveal effective interpersonal skills to tackle the same .RESEARCH ON INTERPERSONAL COMMUNICATIONAL :MEJI UNIVERSITY .  More than 60%of 106408 japanes think the system Was unfair and found the appraisal system a threat to their Career stability  Objective:   To explore the relationship among interpersonal communication tactic.JAPAN Problem: Shift in of organisation :from seniority system to grading system after economic crisis in japan  Reluctance of people to accept the change.perceived procedural justice and uncertanity of career stability.

TERMS TO BE CLEARED Preceived procedural justice: Preceived fairness of exchange taking place in an organisation involving individual in relation(information and social component) Uncertainity:insecurity regarding the possible injustice out of a decision Interpersonal communication tactics :information and social senstivity are expressed to influence the feeling and attitude of information recipient .

threat or high handed manner 2)Rational interpersonal communication tactic Persuasion through reason .condition .logic.etc 3)Soft interpersonal tactic: Persuasion through flattery.TYPES OF INTERPERSONAL TACTICS 1)Hard interpersonal communication tactic: Persuasion by putting pressure through warning .praise . in order to respect the self esteem .sympathy.

FINDINGS OF THE RESEACH 1)Relationship between three: Interpersonal communication tactics were not directly related to preceived uncertainity  Interpersonal communication directly related to preceived Procedural justice  Interpersonal communication indirectly related to preceived uncertainity  2)Type and effect   Hard interpersonal skills promote preception of procedural injustice Rational and soft interpersonal skills promotes procedural justice i .

REASON BEHIND: Reasonable explanation develops reliability and trust  Japanese are group oriented so attempt to harmonious relationship was acceptable  Preception is based on processing the information Hard tactics hamper the information processing hence there is disregard Soft anrd rational tactics motivates the information process and there is acceptance  .

keep their word.listen to subordinate.try to get feed back Organisation need to train managers on interpersonal skills in order to manage workers with performance based personnel practices  .STEPS TO BE TAKEN: Supervisor should provide reasonable explanation.

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