Cisco IP Communications Solutions End User Training

Carlsbad USD November 2008

Section 1 - Using Your New IP Phone

By the end of this section you will be able to complete the following:

Place, transfer, & park calls Place a conference call Forward all calls Change contrast & Ring Tones

Getting to Know Your Phone

Line or Speed Dial Button Message Waiting LCD Screen Footstand Adjustment

Soft Keys.

Messages Directories Services Settings Buttons Navigation Button Volume Button

Speaker Button Headset Button Mute Button

Using the Soft Keys

Soft Keys: Point to feature options displayed along the bottom of the LCD screen. Example: Soft keys when handset is lifted

Press the button beneath any soft key to select that function. Soft keys change depending on the feature in use. Softkeys: first
screen

Select the more soft key to see more soft keys.

Softkeys: when more button is pressed

Placing a Call
1.

2.

Do one of the following: Lift the handset Press a line button (Speaker button lights) Press the Speaker button Press the Headset button Dial the phone number

Line Buttons

Speaker Handset Soft Keys Headset

Do ONE of the following:

Answering an Incoming Call

Line Buttons

Lift the handset To answer with the speakerphone:

Press the Speaker button, or Press the Answer soft key (while the handset is on-hook), or Press the line button for the incoming call

Answer with a headset:

If not lit; press the Headset button If lit do one of the following:

Press the Answer soft key Press the line button for the incoming call

* Press the Mute button to mute a call or to disengage mute.

Handset

Soft Keys Headset

Mute Speaker

Answer the call. Press the Trnsfer soft key. This places the call on hold. Dial the number that the call will be transferred to. When the dialed number rings, either:

Transferring a Call

If the party refuses the call, or the call does not complete successfully, press the Resume soft key to re-join the original call.
Soft Keys

Press the Trnsfer soft key again, or When the party answers, announce the call and press the Trnsfer soft key.

Parking and Retrieving a Call

Park an active call on one phone and retrieve the call on another phone.

During a call, press the more soft key, then the Park soft key. Note the Call Park number displayed on the screen (displays for ~10 seconds). From any IP phone, dial the Call Park number. You have two minutes to answer the call, then it starts ringing at the original phone.

Soft Keys

Making Conference Calls

Creating an on the fly ad hoc conference
1. 2.

3.

4.

5.

6.

Place the first call and wait for it to be answered. Press the more soft key, then, press the Confrn soft key. This selects a new line and places the first call on hold. Dial another telephone number. When the next call is answered, press the Confrn soft key to add this person to the conference call. You should now be able to speak to both called parties. If you wish, you can add up to 3 more calls; for each, press Confrn, dial the next number, then press Confrn. Maximum participants is 4 (3 other lines and yourself).

Soft Keys

Conference Call Tips

The conference call ends when only two parties remain on the line. If the initiator of the conference call hangs up, the other parties can continue on the call. Press the Hold soft key to place a conference call on hold. Answering a second call will temporarily remove you from the conference. Press the Resume soft key to return to the conference call. This will cause MOH not to be played to conference Press the Speaker button to place a call on speakerphone. Press the ConfLi Softkey to see a list of all participants. The initiator can remove participants by highlighting the caller they want to remove and pressing the Remove Softkey.

To forward all incoming calls to another extension:

1. 2.

Forwarding all Calls

To Cancel, press the CFwdAll soft key. You will hear 2 beeps.

Press the CFwdAll soft key. You will hear two beeps. Enter the telephone number to which you want to forward all your incoming calls, or press the Message Function Key A flashing right arrow appears next to your telephone number on the LCD to indicate that all incoming calls are being forwarded. The number calls are forwarded to appears near the bottom of the display. To forward to voice mail press CFwdAll then the Messages button.

Soft Keys

Message

Forwards all calls to a different phone.

Using the Call Log

Press Directories Function Key Menu will appear for Missed Calls; Placed Calls; & Received Calls scroll and select log. Calls will be displayed and show date & time received. You can dial back a number using soft keys.

Soft Keys

Scroll

Directories

Using the Directory

Press Directories Function Key Scroll down to Corporate Directory Menu will appear to enter either First Name; Last Name or number. Enter your selection using the keypad to enter letters (like text messaging) You only need to add the first few letters of the name and hit search. Use Scroll key to scroll names You can dial a number using soft keys.
Soft Keys Scroll Directories

1) 2)

3)

4) 5)

6)

7)

8)

Press the Settings button Then press 1 for User Options. Scroll to highlight Ring Type; press the Select soft key. Press the Scroll key to highlight a line or the default ring setting. Use the Scroll key to highlight a ring type. Press the Play soft key to hear the highlighted ring type. To select a ring type, press the Select soft key and then press the OK soft key. Repeat Steps 2 5 to set the ring type for other lines. Press the Exit soft key to exit.

Changing the Ring Type

Soft Keys

Scroll

Settings

Changing the Contrast

1)
2)

3)

4)

Press the Settings button Then press 1 for User Options. Scroll to highlight Ring Type; press the Select soft key. Press the Up and Down soft keys to change the contrast. Press the Exit soft key to exit.
Soft Keys Scroll

Settings

Section 2 Voicemail

By the end of this section you will be able to complete the following:

Set up your voicemail Hear new, and saved messages Check your messages from an outside line

Becoming a Voicemail Subscriber

1. 2.

3.

Press the Message button. Listen carefully to the prompts and respond as prompted: Enter the default password Record your name Record a greeting that outside callers will hear when you do not answer your phone Change your phone password (Later, you can change any of these settings) The system will tell you when you have finished; you are then a Unity subscriber. If you hang up before finishing, you will be prompted again the next time you call Cisco Unity.

Accessing Voicemail from Your Phone

1. 2. 3.

4.

Press the Messages button. Enter your password. Press 1 to hear new messages, or 3,1 to hear saved messages. Follow the voice instructions.

Red Light: Message Waiting

Note: When you listen to a new voice message it is automatically saved until you delete it .

Messages

Accessing Voicemail from another Phone

1. Push Message function key
2. When operator comes on, press 3. Enter your extension number. 4. Enter your password. 5. Follow the voice instructions.

Accessing Voicemail from an Outside Phone

1. Dial your direct phone number
2. When Voicemail answers, press 3. Enter your extension number. 4. Enter your password. 5. Follow the voice instructions.

Section 3 User Webpage

By the end of this section you will be able to complete the following:

Log onto your phone webpage Change Call Forwarding Features Configure and use your Speed Dials Changing your password & PIN

Open Internet Explorer and go to URL

Use Unified CM User Options

Enter your User ID and Password.

Click the Submit button.

Note: Your User ID will be your network logon And password

Adding Abbreviated Dials

Insert number or extension under number field Name under label

Using Abbreviated Dials

Abbrdial

Configured using CCM User Web Page. While phone is idle press number on keypad. Then press Abbrdial softkey.