MGMT 301 Exam #4 Review Module #4 – Org.

Dynamics Ron Johnson

MGMT 301 Office Hours & Contact Information
Name (Section 1)
Dave Snow Ernie Lehman Don Van Buren Sina Patel

Office Contact (863-2645)
dls5322@psu.edu ezl5048@psu.edu dwv5031@psu.edu svp5232@psu.edu

Office Hours (TA’s in 410A Bus)
Tu/Th – 4:15 – 5:45 PM M/W – 2:30 – 4:00 PM Tu/Th – 11:15 – 12:45 PM M/W – 10:00 – 11:30 AM

Ron’s Office / 371 Bus.
Ron Johnson rgj102@psu.edu 863-6695 Tu – 3:30 – 5:00 PM Th – 3:30 – 5:00 PM

MGMT 301 Office Hours & Contact Information
Name (Section 2)
Sophia Wu Matt Lane Setenay Kucukemiroglu Marius Staschen

Office Contact (863-2645)
yww5119@psu.edu mdl5193@psu.edu snk5079@psu.edu mvs5288@psu.edu

Office Hours (TA’s in 410A Bus)
M/W – 3:45 – 5:15 PM M/W – 11:00 – 12:30 PM Tu/Th – 1:00 – 2:30 PM M/F – 10:00 – 11:30 AM

Ron’s Office / 371 Bus.
Ron Johnson rgj102@psu.edu 863-6695 Tu – 3:30 – 5:00 PM Th – 3:30 – 5:00 PM

Exam Study Guide
Ron’s Approach to His Exams

MGMT 301 Exam #4 Study Guide – Spring 2013
The Big Picture (what is on the exam):

Book: (Chapters 9, 14, 17, 16.2) (50%)
 Chapter 9 – All  Chapter 14 – All  Chapter 17 – All  Chapter 16.2 pp 391-396 only

Classes (slides & videos) (50%)
Note: Remember the exam is not limited to the following information. Material may come from any aspect of the lecture or text.

Test Mechanics 50 Questions

All Multiple Choice
75 Minutes Allowed Pencil & Scrap Paper Provided

Additional Exam Information Exam Breakdown (# questions): - Chapter 9 16 - Chapter 14 16 - Chapter 17 16 - Chapter 16.2 2

Chapter #9 Culture/Innovation/Change
 Managers Must – big three things  All videos important  Culture Definitions plus sub-culture  Observed and core culture (above/under waterline)  Stories/rites/symbols/hero's  Innovation 3 + 1 know well and all illustrations  Commercialization  Structure supporting innovation  Change defined and 2 types  Approaches (drivers vs. status quo)  Change process  Transformational & Incremental  Pages 222/223 (force, rational, shared)

Chapter #14 Teams & Teamwork
             
Definitions of team and synergy Benefits and Common Problems Teams (social loaf) Managers and 4 ways to interact with a team Cross-Functional and Virtual Teams Inputs – Throughputs – Outputs – Bld. Blocks Ron’s 3 C’s of a team member Lifecycle of teams – 4 components Task versus maintenance Cohesion and performance norms Communication patterns – know all 3 Conflict resolution – 5 ways 5 dysfunctions of a team Team building vs. Team Training Types of team building, groupthink & decision-make

Chapter #17 Global Business
 Population issues & global definition bottom line  Definitions globalization  Global strategies – 4 terms – know integration vs.
Responsiveness well  Global business – 4 home and 2 host methods  All videos and illustrations in questions  For each know advantages and disadvantages  Be able to define all 6 ways to enter markets  Global structure know the 2 typical methods  GM & SAIC

Chapter #16.2 pp391-396 Global Cultural
   
Culture shock and stages Cultural intelligence Understand context and types of culture Know Hofstede’s 5 value differences among National cultures

Schermerhorn Book Tips
 
Read Chapters as discussed Not on Exam: Any sidebar we did not Cover in class (ethics check, role models Facts, Managers Library, Explore Self, etc.)  Left/Right edge know terms  Pages (# pages minus sidebars):  Chapter #9 - 18 pages  Chapter #14 - 20 pages  Chapter #17 - 13 pages  Chapter #16 - 5 pages

Total Pages 56 less boxes about 45 total

Videos & Examples

Exam Practice Questions

Clicker Question Chapter 14
When the whole is greater than the sum of the parts we call that?

a. Teamwork b.Synergy c. Norming d.Participating e. Diversity

Clicker Question Chapter 14
When the whole is greater than the sum of the parts we call that?

a. Teamwork b.Synergy c. Norming d.Participating e. Diversity

Clicker Question Chapter 14
In the list below which is NOT a benefit of teams?

a. Greater commitment to tasks b.Improved creativity & innovation c. Better buy in from people d.Elimination of conflict e. Increased motivation

Clicker Question Chapter 14
In the list below which is NOT a benefit of teams?

a. Greater commitment to tasks b.Improved creativity & innovation c. Better buy in from people d.Elimination of conflict e. Increased motivation

Clicker Question Chapter 14
We learned about the lifecycle of teams. When Ron’s bean bag business team hits performance easily with high quality what stage?
a. Storming b.Performing c. Norming d.Forming e. Adjourning

Clicker Question Chapter 14
We learned about the lifecycle of teams. When Ron’s bean bag business team hits performance easily with high quality what stage?
a. Storming b.Performing c. Norming d.Forming e. Adjourning

Clicker Question Chapter 9
If we visit Disney how would we learn about core culture?

a. Listen to stories and see symbols b.Watch rites and rituals c. Read about the companies stated values d.Talk to theme park employees e. Read about Disney in the business press

Clicker Question Chapter 9
If we visit Disney how would we learn about core culture?

a. Listen to stories and see symbols b.Watch rites and rituals c. Read about the companies stated values d.Talk to theme park employees e. Read about Disney in the business press

Clicker Question Chapter 9
3M by accident comes up with the Post-It-Note but sold it. What type of innovation do we call this?

a. Business Model b.Product c. Process d.Sustainability e. It is not an innovation

Clicker Question Chapter 9
3M by accident comes up with the Post-It-Note but sold it. What type of innovation do we call this?

a. Business Model b.Product c. Process d.Sustainability e. It is not an innovation

Clicker Question Chapter 9
Change is a great thing for a company but which below is NOT a leadership change driver?

a. Seizes opportunities b.Is confident of ability c. Keeps things predictable d.Willing to take risks e. Makes things happen

Clicker Question Chapter 9
Change is a great thing for a company but which below is NOT a leadership change driver?

a. Seizes opportunities b.Is confident of ability c. Keeps things predictable d.Willing to take risks e. Makes things happen

Clicker Question Chapter 17
The process of growing interdependence among elements of the world’s economy is?

a. Change b.Innovation c. Strategy d.Execution e. Globalization

Clicker Question Chapter 17
The process of growing interdependence among elements of the world’s economy is?

a. Change b.Innovation c. Strategy d.Execution e. Globalization

Clicker Question Chapter 17
Ron makes bean bags that all countries like equally and ships from a home country, so low on integration and responsiveness. What do we call this?
a. Global b.International c. Multinational d.Transnational e. Nonnational

Clicker Question Chapter 17
Ron makes bean bags that all countries like equally and ships from a home country, so low on integration and responsiveness. What do we call this?
a. Global b.International c. Multinational d.Transnational e. Nonnational

Clicker Question Chapter 17
When McDonalds sets up as a company that places units globally with other peoples capital which below is MOST true?
a. They are called the franchisor b.They are called the franchisee c. They are called a joint venture partner d.They are called the licensor e. The are called the licensee

Clicker Question Chapter 17
When McDonalds sets up as a company that places units globally with other peoples capital which below is MOST true?
a. They are called the franchisor b.They are called the franchisee c. They are called a joint venture partner d.They are called the licensor e. The are called the licensee

Clicker Question Chapter 16
The ability to adapt and adjust to a new culture is called?

a. International competence b.Global sensitivity c. Learning ability d.Cultural intelligence e. None of the above

Clicker Question Chapter 16
The ability to adapt and adjust to a new culture is called?

a. International competence b.Global sensitivity c. Learning ability d.Cultural intelligence e. None of the above

MGMT 301 Exam #4 Review Module #4 – Org. Dynamics Ron Johnson

Good Luck – May the Force Be With You – Break a Leg Eat Healthy – Workout – Get Proper Sleep – Be nice

Clicker Questions Module #4

Chapter 14 Clicker Questions

Clicker Question Manager’s Team Roles
When a manager spends their time Coordinating the activities of a Work group we call them what?

a. Participant b.Facilitator c. Coach d.Supervisor e. Social Loafer

Clicker Question Manager’s Team Roles
When a manager spends their time Coordinating the activities of a Work group we call them what?

a. Participant b.Facilitator c. Coach d.Supervisor e. Social Loafer

Clicker Question Synergy
In the list below which is NOT a component of team synergy as discussed in class?

a. Cross-functional attention b.Clear goals/objectives c. Well defined structure d.Excellent facilitation

Clicker Question Synergy
In the list below which is NOT a component of team synergy as discussed in class?

a. Cross-functional attention b.Clear goals/objectives c. Well defined structure d.Excellent facilitation

Clicker Question 3’Cs Team Member
Individuals must come to a team Prepared. Which below is NOT one Of the team C’s we heard in class?

a. Communication b.Character c. Competence d.Chemistry e. Consistency

Clicker Question 3”Cs Team Member
Individuals must come to a team Prepared. Which below is NOT one Of the team C’s we heard in class?

a. Communication b.Character c. Competence d.Chemistry e. Consistency

Clicker Question Life-Cycle Teams
When individuals on a team come together and experience success this is what team lifecycle stage?

a. Performing b.Storming c. Adjourning d.Norming e. Forming

Clicker Question Life Cycle Teams
When individuals on a team come together and experience success this is what team lifecycle stage?

a. Performing b.Storming c. Adjourning d.Norming e. Forming

Clicker Question Synergy
Team effectiveness is everything below EXCEPT (according to the formula from class)?

a. Team Membership b.Quality of Inputs c. Process Gains d.Process Losses

Clicker Question Synergy
Team effectiveness is everything below EXCEPT (according to the formula from class)?

a. Team Membership b.Quality of Inputs c. Process Gains d.Process Losses

Clicker Question Conflict Resolution
You’re assertiveness is low as you like everyone on the team so you agree to a less preferred decision. Your conflict mode is?
a. Collaborating b.Avoiding c. Competing d.Compromising e. Accommodating

Clicker Question Conflict Resolution
You’re assertiveness is low as you like everyone on the team so you agree to a less preferred decision. Your conflict mode is?
a. Collaborating b.Avoiding c. Competing d.Compromising e. Accommodating

Chapter 9 Clicker Questions

Clicker Question Culture
You’ve just started your new job at Apple. Someone looks at you and says this is the way we do things. What are they referring to?
a. Structure b.Operations c. Strategy d.Culture e. None of the Above

Clicker Question Culture
You’ve just started your new job at Apple. Someone looks at you and says this is the way we do things. What are they referring to?
a. Structure b.Operations c. Strategy d.Culture e. None of the Above

Clicker Question Observational Culture
Observational culture is where We begin to understand a company. Which below is NOT part of that?

a. Language b.Dress c. Building design d.Perks provided e. Code of Conduct

Clicker Question Observational Culture
Observational culture is where We begin to understand a company. Which below is NOT part of that?

a. Language b.Dress c. Building design d.Perks provided e. Code of Conduct

Clicker Question Ritual & Culture
Which below is NOT a benefit of ritual in the workplace?

a. Provides shared experience b.Develops communication c. Builds morale d.Serves in place of other benefits e. Enhances retention

Clicker Question Ritual & Culture
Which below is NOT a benefit of ritual in the workplace?

a. Provides shared experience b.Develops communication c. Builds morale d.Serves in place of other benefits e. Enhances retention

Clicker Question Innovation
You work for Dish Network and decide to buy Blockbuster. What type of innovation is this?
a. Process b.Product c. Business Model d.Cultural e. Change

Clicker Question Innovation
You work for Dish Network and decide to buy Blockbuster. What type of innovation is this?
a. Process b.Product c. Business Model d.Cultural e. Change

Clicker Question Change
In the list below which is NOT part Of the description for a change leader?
a. Believes in Seizing Opportunity b.Prudently Waits for Events to Unfold c. Gives Effort to Make Things Happen d.Supportive of the Status Quo e. Willing to Take Business Risks

Clicker Question Change
In the list below which is NOT part Of the description for a change leader?
a. Believes in Seizing Opportunity b.Prudently Waits for Events to Unfold c. Gives Effort to Make Things Happen d.Supportive of the Status Quo e. Willing to Take Business Risks

Chapter 17 Clicker Questions

Clicker Question Reasons to go Global
In the list below which is likely the major reason you would take your business global?

a. For enhanced cultural experiences b.To meet global needs c. To increase earnings d.For leadership development e. To build relationships

Clicker Question Reasons to go Global
In the list below which is likely the major reason you would take your business global?

a. For enhanced cultural experiences b.To meet global needs c. To increase earnings d.For leadership development e. To build relationships

Chapter 16.2 Clicker Questions None – see above

MGMT 301 Exam #4 Review Module #4 – Org. Dynamics Ron Johnson

Good Luck – May the Force Be With You – Break a Leg Eat Healthy – Workout – Get Proper Sleep – Be nice

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