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TQM Team work

Dr. Husam Arman

Key TQM principles

An integrated, principle-based, organizationwide strategy for improving product and service quality Customer focus Continuous improvement Teamwork (later .. )

Have you ever wondered why migrating geese fly in a V formation?

As each bird flaps its wings, it creates uplift for the bird following.

Lesson learned from the Geese

Scientists have determined that the V-shaped formation that geese use when migrating serves two important purposes: First, it conserves their energy. Each bird flies slightly above the bird in front of him, resulting in a reduction of wind resistance of 71 %. The birds take turns being in the front, falling back when they get tired. Second, the V-formation makes it easier to keep track of every bird in the group. Fighter pilots often use this formation for the same reason.

Whenever a goose falls out of formation, it suddenly feels the drag and resistance of trying to fly alone

and quickly gets back into formation.

Like geese

people who share a common direction and sense of community can get where they are going quicker and easier than those who try to go it alone.

Geese in the rear of the formation honk to encourage those up front to up their speed. It is important that our honking from behind be encouraging. Otherwise its just - well - honking.

They stay with the unhealthy member of the flock until it is either able to fly again or dies.

The development of people and their

involvement in improvement activities both individually and through teamwork is a key feature in a companys approach to TQM. A key aspect of this is making full use of the skills and knowledge of all employees to the benefit of the individuals and the organization and to create a group culture


Teams and Creativity

Most people strongly believe that teams are more creative than individuals, when in fact they arent
Thompson, 2003

Measuring Creativity
The cardboard-box test Spend 5 minutes writing down all of the uses

that you can for a cardboard box

Measuring Creativity
The cardboard-box test Fluency how many different ideas [Typical range 5-40]

Flexibility how many different types of idea

[range 4-17 categories] Originality uniqueness of idea (5% or less of sample) [range 0-14] Lesson: Quantity often does breed quality

Rules for Brainstorming

No Criticism

Freewheeling welcome
Quantity desired Combining/improving ideas encouraged

Threats to Team Creativity

Social loafing my contribution is

unidentifiable Conformity I dont want to be controversial or disliked Production blocking I had a good idea, but I forgot it while waiting for my turn to talk, and I didnt hear what you said because I was thinking about my idea. Downward norm setting tendency to match performance to lowest performing level of group

The role of teams in TQM

Aid the commitment of people to the

principles of TQM. Provide an additional means of communication Improve relationships Help to develop people and encourage leadership traits Build collective responsibility and develop a sense of ownership

The role of teams in TQM

Aid personal development and build

confidence. Develop problem-solving skills Facilitate awareness of quality improvement potential Help to facilitate a change in management style and culture Improve morale

Teamwork exercise
Lego Game