“People Strategies In Fast Changing Time” By Dr.Santosh Bagwe COO – Dr.


Enthused by the challenge, Dr. Verghese Kurien left his government job and volunteered to help Late Shri Tribhuvandas Patel, Chairman of KDCMPUL, to set up a processing plant.

This led to the birth of AMUL and the rest is history.


Execution Team

On Job Team

Reframe Organization Structure

Dead Wood  Easily Available

Cash Cow  Easily Available but critical

Availability of Talent

Problem Child  Not easily available but not Critical

Star  Scarcity to employ and also critical



Critical to business

Focus on „STAR‟ and „PROBLEM CHILD‟ ◦ Three important decisions to make:  To BUY  To NURTURE  To DEVELOP

These decisions are dependant on:  Short-term and Long-term Plan  Business Urgency  Business Opportunities

As the new CEO of the company, Jobs oversaw the development of the iMac, iTunes, iPod, iPhone, and iPad, and on the services side, the company's Apple Retail Stores, iTunes Store and the App Store. - Steve Jobs

Map your Talent

Cash Cow  High Performer but not Critical

Star  High Performer and Critical


Dead Wood
 Low Performer and Noncritical

Problem Child
 Low Performer but Critical



Critical to business

Focus on ‘STAR’ and ‘PROBLEM CHILD‟ ◦ Do everything possible to retain „STAR‟ ◦ Succession planning and buying talent for „PROBLEM CHILD‟ ◦ Don‟t worry for „CASH COW‟ and „DEAD WOOD‟

Reward your Talent

Cash Cow  Pay as per Industry Norms  Incentive for performance

Star  Business Partner  Profit Sharing


Dead Wood  Pay Minimum Wages

Problem Child  Variable Pay



Critical to business

Important Retention Quadrant : ‘ STAR’ ◦ High on business contribution ◦ Threat to the business

A.M. Naik

Chairman Trainee Engineer

Develop your Talent

Problem Child

Star  Mentoring  Challenges

Need of Business

 Coaching and counseling

Dead Wood  Basic training

Cash Cow  Management Development Training  Job Rotations  Mentoring


Professional Competence

„STAR‟ :
◦ Give challenging opportunities for GROWTH ◦ Mentoring

◦ Job Rotation and Management Development Program based on Business needs ◦ Mentoring

◦ Professional Coaching and Counseling

On First time Founder CEO? This is what you do Pick your early employees with care.  Decide what is more important to you, having control over smaller business or being a part of a larger company  Function as a meritocracy to attract top talent  Let your role evolve as Business Grows  Its okay to delegate  Bring in external advisors  Be realistic, when to Let go

I think that after your decision to actually start a new enterprise, your next most important decision arrives when you hire your first employee. - Warren Buffet

Thank you