Systematic Approach for Answering a Drug Information Request


In 1975. Watanabe et al. presented a systematic approach for responding to drug information requests  . An essential component within pharmacy practice is the ability to effectively answer questions posed by health care professionals and the lay public.

Obtaining background information Step III.Response Step V.Systematic Approach (1975)      Step I.Reclassification . Classification of the request Step II.Systematic search Step IV.

and Synthesis Step 6: Formulate and Provide Response Step 7: Conduct Follow-Up and Documentation .Modified Systematic Approach (1987)        Step 1: Secure Demographics of Requestor Step 2: Obtain Background Information Step 3: Determine and Categorize the Ultimate Question Step 4: Develop Strategy and Conduct Search Step 5: Perform Evaluation. Analysis.

However.g. nurse. or educational background (e. .Demographics of Requestor   The requestor's "profession“. pharmacist.. physician. it is important to more directly determine the requestor's position. patient) The presentation of the initial question provides insight to the requestor's sophistication and knowledge regarding the subject matter. and anticipated knowledge. training.

Background Questions (clarifying the question)  The ability to obtain background information to develop a more complete picture of the question is essential for effectively using the modified systematic approach.  To make you able to answer the question "Why is the requestor asking for this information?“ .

. title. negotiate the time response) . other medications.e.General Questions for Obtaining Background Information         The requestor's name The requestor's location and/or contact information The requestor's affiliation (institution or practice) if a health care professional The requestor's frame of reference (i.e. and rank) The resources that the requestor already consulted Whether the request is patient specific or academic The patient's diagnosis.. and pertinent medical information The urgency of the request (i. profession or occupation.

Background Questions  Example: If you were asked “What is the dose of amoxicillin?”        It is inaccurate to answer quickly that the normal dosage is 500 mg every eight hours. the dose of amoxicillin can be 500 mg every eight hours for adults with pharyngitis or 2 grams as a single dose one hour prior to dental procedures for bacterial endocarditis prophylaxis. gathering background information is crucial The dose of this antibiotic depends upon a number of factors Determine if the question is in regard to a specific patient or general research for the treatment of a disease state. oral suspension. If the question is patient specific.. type of infection. allergies. chewable tablets). important information to acquire would include the patient's age. capsules.g. other medications. Other issues to consider are dose adjustment for renal impairment and interactions with concomitant medications. weight. concurrent disease states. . and preferred dosage form (e.

Determine and Categorize the Ultimate Question  Categorization of the question (request)        A vital step in the systematic approach Allows for efficient use of the resources by providing the foundation of a logical progression process An all-inclusive resource with data to answer every drug information question does not exist References contain specific types of information Numerous topic specific resources are available (e.g. internal medicine) Classification of a request aids in developing a more effective search strategy Selecting the resource with the highest probability of containing the desired information can decrease the time requirement and increase the accuracy of the response . infectious disease. drug interactions.

 Examples of question classifications Adverse Drug Reaction  Contraindication  Availability  Dose  Drug compatibility/stability  Drug interaction  Drug therapy  Pharmacy practice  Pharmacology  .

 In the previous example above. the amoxicillin request pertains to a dose  examples of references that provide this information: American Hospital Formulary Service (AHFS)  Facts and Comparisons  USP Drug Information (USPDI) for the Health Care Professional  Drug Interaction Facts  Hansten and Horn's Drug Interactions Analysis and Management  .

Availability of resources.. MEDLINE. controlled clinical trails. textbooks) due to the condensed.g. International Pharmaceutical Abstracts [IPA]) to the primary literature (e. easy-to-use format of the information presented Progress through the secondary literature (e.g.  Conduct a systematic search    Be familiar with the three types of information sources in the literature hierarchy Begin with the established knowledge located within the tertiary literature (e. letters to the editor) .g...Develop Strategy and Conduct Search  Select and prioritize resources based on:   probability of locating the desired information.

obtained previously. and publishers attempt to assure the reliability of the information published. editors. most resources include a disclaimer statement since errors do occur occasionally  The analysis and synthesis must be performed with consideration of the background information. and Synthesis  Confirm information with other references to assure consistency between various resources authors. Analysis. for the response to be pertinent and useful to the requestor.Perform Evaluation. .

a brief review of the search strategy and references reviewed may be included in the response as a confirmation to the comprehensive search conducted Compose the response at the requestor's comprehension level .Formulate and Provide Response  Restate the question and any pertinent background information  This allows the requestor to be informed of the question and focused on the impending response  Provide the information and recommendation (if applicable)   In addition.

Conduct Follow-Up and Documentation  Methods of follow-up    Mail survey Phone call Written communication  Reasons for follow-up   Provide the requestor with additional information that supports or changes a prior recommendation Obtain feedback concerning the quality of the service .

 Methods of documentation (examples)    Paper form Logbook Computer database  Reasons for documentations (examples)    Justification of pharmacist's professional value to the institution Future reference for repetitive drug information requests Protective measure against legal liability .

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