Bali Hospitality Professional Service

Drs. Agustinus Agus Purwanto, MM Senior Consultant Jl. Tukad Batanghari VIII/7A Denpasar – Bali – Indonesia E-mail: agustinus.aguspurwanto@ehotelier.com Web: www.linkedin.com/in/aguspurwanto

Chapter 5 I. Front Office Accounting

Account Management
Debits Charges Credits Payments

Front Office Accounting Formula

Previous Balance + Debits - Credits Net Outstanding Balance PB + DR - CR = NOB

Hotel Accounting Systems
Non-Automated

Accounts kept manually

Semi-Automated
 

Accounts kept using posting machine Previous Balance Pickup

Fully-Automated
 

Accounts kept using computers Point-of-sale link

Hotel Accounting Terms
Account

A collection of all transactions incurred by a guest.

Folio

A statement of all transactions that affect the balance of an account.

Posting

The process of recording transactions onto a folio.

Types Of Folios
Guest Folio

Front office is responsible during occupancy Used for House accounts Used for group accounts

Non-guest Folio

Master Folio

Incidental Folio

Hotel Ledgers
Ledger

A summary grouping of accounts Set of registered hotel guest accounts Set of non-guest accounts Transfer of non-settled accounts Responsibility shifts from front office to accounting department

Guest Ledger

City Ledger
  

Hotel Accounting Terms
Advanced Deposit  Pre-payment to guarantee reservation After-departure charges  “Signature on file” Cash Overages & Shortages

Beware of both

Due Backs

Pay out more than you receive

Hotel Vouchers
Voucher

Details a transaction to be posted

Correction Voucher

Supports a correction on the Same Day as the error

Allowance Voucher

Supports a correction After the close of

Hotel Vouchers
Transfer Voucher

Reduces one account and increases another

Paid-out Voucher

Accounts for cash advances on the guest’s folio

Cash Voucher

Supports the posting of a credit to a guest folio

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