Prof. Arun Mishra arunjimishra@gmail.

com 9893686820

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Process Analysis Flowcharting Process Terminologies Types of Business Process Strategies Process Performance Metrics Cyclic Time


3 .  Storage of material & information. Systematic examination of all aspects of a process to improve its operation a process usually consists of: A set of tasks Flow of material & information that connect the set of tasks.

 Cycle Time: Is the average successive time between completions of successive units.  Utilization: Is the ratio of the time that a resource is actually activated relative to the time that it is available for use  4 .Process: Is any part of an organization that takes inputs and transforms them into outputs.

 It is an ideal methodology by which to begin analyzing a process. and storage areas or queues. decision points.Process flowcharting is the use of a diagram to present the major elements of a process.  5 .  The basic elements can include tasks or operations. flows of materials or customers.

Tasks or operations Examples: Giving an admission ticket to a customer. installing a engine in a car. etc. 6 . etc. Decision Points Examples: How much consession should be given to a customer. which tool should be used.

mechanic getting a tool. etc. Flows of materials or customers Examples: Customers moving to the a seat. etc.Storage areas or queues Examples: Sheds. 7 . lines of people waiting for a service.

Go to school today? Yes Drive to school Walk to class No Goof off 8 .

Stage 1 Stage 2 Stage 3 9 .

Buffer Stage 1 Stage 2 10 .

the employee will hold on to it and not able to continue working on the next unit  Starving ◦ Occurs when the activities in a stage must stop because there is no work ◦ If an employee is waiting at a work station and no work is coming to the employee to process. Blocking ◦ Occurs when the activities in a stage must stop because there is no place to deposit the item just completed ◦ If there is no room for an employee to place a unit of work down. the employee will remain idle until the next unit of work comes 11 .

◦ Refers to the fixed timing of the movement of items through the process 12 . the employee represents the limited capacity causing the bottleneck. work will begin to pile up in front of that employee. In this case. Bottleneck  Pacing ◦ Occurs when the limited capacity of a process causes work to pile up or become unevenly distributed in the flow of a process ◦ If an employee works too slow in a multi-stage process.

Types of Business Process Strategies 13 .

 Operation time = Setup time Run time  Throughput time = Average time for a unit to move through the system Velocity = Throughput time  Value-added time 14 .

 Cycle time = Average time between completion of units Throughput rate =  Cycle time 1 .  Efficiency = Actual output Standard Output 15 .

 Productivity = Output Input  Utilization = Time Activated Time Available 16 .

 Suppose you had to produce 600 units in 80 hours to meet the demand requirements of a product. 17  . (60   So the average time between completions would have to be: Cycle time = 4. What is the cycle time to meet this demand requirement? Answer: There are 4.800 minutes minutes/hour x 80 hours) in 80 hours.800/600 units = 8 minutes.

 Perform  Change  Reduce activities in parallel. the sequence of activities. 18 . interruptions.

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