Prof.Mahesh Kumar Soma


Enabling Objective…
• To make the participants know the procedures and protocols of the corporate world

Prof.Mahesh Kumar Soma


Determining objective…
• To help participants follow the etiquette in their interactions with their peers, superiors and subordinates

Prof.Mahesh Kumar Soma


Terminal objective…
To instill and ingrain the basic tenets of etiquette as a natural process of corporate life

Prof.Mahesh Kumar Soma


in a profession or in official life Prof.Mahesh Kumar Soma 5 .Etiquette… • Manners • Procedures • protocols • The forms. and ceremonies established by convention as acceptable or required in social relations. manners.

Handshake… • To senior… • wait till he/she extends his/her hand • Just bow your head at the neck Prof.Mahesh Kumar Soma 6 .

Mahesh Kumar Soma 7 .While shaking hands… • Use a firm grip but don’t squeeze • Web of hand should touch the web of other person’s hand • Pump hand three times • Maintain eye-contact • Sport a smile • Straight posture Prof.

Handshake… Prof.Mahesh Kumar Soma 8 .

Handshake… • Don’t touch with the left hand • Don’t touch the shoulder • Don’t put the left hand around the shoulder • Its done only when the other person is very close and is a subordinate or younger to you Prof.Mahesh Kumar Soma 9 .

Mahesh Kumar Soma 10 .Handshake types • Palm up • Palm down • Professional Prof.

Handshake to a lady… Can you initiate? Prof.Mahesh Kumar Soma 11 .

Mahesh Kumar Soma 12 .Name Tag… • Right side. high on the shoulder Prof.

Mahesh Kumar Soma 13 .Business cards… • Take the card and say thank you • Look into it & ask a simple question or make a comment • Don’t start distributing the cards in a social get-together • Don’t ask cards from seniors Prof.

Social graces… • Receive a compliment graciously • When someone praises you or says positive about you.Mahesh Kumar Soma 14 . don’t deny or refute it… • Thank them for the compliment with a smile and enjoy Prof.

Never touch your face with fingers… From nose picking to removing the sleepers from the eyes Or scratching the head/ face Prof.Mahesh Kumar Soma 15 .

move away and cover with the kerchief and then sneeze or cough • Say “excuse me” after … Prof.if you sense that.Social graces… • Avoid making harsh and critical comments about people in their absence • Sneeze or Cough.Mahesh Kumar Soma 16 .

• LIFO…FIFO Prof.Elevator… • Enter only after people inside go out…don’t barge into the lift.Mahesh Kumar Soma 17 .

Introductions… • Younger introduced to elderly • Person enjoying less Power and lower position introduced to a person enjoying high position • Client introduced to MD.Mahesh Kumar Soma 18 . Boss Prof.

Introductions…gifts • Other executives of the company are introduced to the client • Send gifts to the client’s business address only Prof.Mahesh Kumar Soma 19 .

X I would like to introduce my colleague Mr.X Add a bit of information Prof.X( high position) meet Mr.Y(lower position) from company/department/place • Mr. this is Mr.Y Mr.Y.Mahesh Kumar Soma 20 .Introductions… • Mr.

I am RAj.” Prof.Mahesh Kumar Soma 21 .Ram.Marketing manager of ABC ltd.Introductions… • Title or honorific • “good to meet you Dr.

Mahesh Kumar Soma 22 . X • HDYD is a greeting not a question… • Response should be “HDYD” or “Pleased to meet you” Prof.X • How do you do Mr.Being introduced… • When meeting a senior" I am happy to you Mr.

I am Y. X.Mahesh Kumar Soma 23 .Receiving a guest… • Good Morning Mr. If you have a card give it as you introduce.Z is expecting you. • Mr. Please come with me.” Prof. • AVOID” Follow me” or • “Walk with me.

“to start at the outside and work your way in” Prof.Dining Etiquette… • We eat to live….We don’t live to eat • Cutlery.Mahesh Kumar Soma 24 .

Mahesh Kumar Soma 25 .Prof.

place it on the table to the right of the plate • Don't crumple Prof.Mahesh Kumar Soma 26 . fold it into half Place it on the chair if you have to leave the place in between • After dinner.Napkin… • • • • • Put it on the lap Don’t tuck it into the shirt Don’t wipe the face If big.

Mahesh Kumar Soma 27 .Dining manners… • Beer always before the wine • coffee cup/ /saucer placed to the right of the place (right of the farthest utensil) with the handle to the right Prof.

Dining manners… • it is considered correct dining etiquette for gentleman to stand up while the lady approaches the dining table and sits down • It is bad dining etiquette for the business man to pull the chair for his male business client • It is bad table manners to dip biscuits into the tea and eat them • If something gets stuck in your teeth while eating.Mahesh Kumar Soma 28 table . do not use a tooth pick on dining Prof.

it is ok to preset the menu before the guests arrive Dining manners… • Not appropriate to serve white wine after serving red wine to the guests Prof.• Bad manners to eat cake with a tea spoon • While entertaining more than 4 people.Mahesh Kumar Soma 29 .

last bit tilt away • Indian meal.Mahesh Kumar Soma 30 .7 Spoon come to mouth.• • • • Course Meals. once done place behind bowl. Food difficult to eat Prof. rest spoon to the side. Roll up the Bread.Dip away from you. never vice versa Wait for the host to begin Soup.

you may do so. Eat slowly while waiting for their food to be served. Prof.Mahesh Kumar Soma 31 . if an individual who has not been served encourages you to begin eating. However.• Served… • Wait for everyone at your table to be served before beginning to eat.

• Soup… spoon away from you. Do not slurp or make noises when eating soup Prof. Soup is taken from the side of the soup spoon –it is not inserted into your mouth. bring around to your mouth and back to the bowl.Mahesh Kumar Soma 32 .

Mahesh Kumar Soma 33 .Fish Knife and Fish Fork Prof.

• Handling the Spoon. • Silver ware outside in • No more than three cutlery on either sides Prof.Mahesh Kumar Soma 34 . Fork and Knife • ZIG ZAG style/ AMERICAN • CONTINENTAL style/ EUROPEAN • Avoid Stomping (Talking with food in mouth) • Do not wave or point with utensil • Knife when left. blade towards you.

• Am done… • Excuse me • 3 o'clock to center (handles at 3)-not finished • Handles at 4.finished.Mahesh Kumar Soma 35 . Open Prof. knife blade towards you. • Silverware parallel.

wrist and hands are acceptable. keep them separate. this means an affront to cook.Mahesh Kumar Soma 36 . Prof.• Don’t request ‘seconds’ at a formal meal. • Don’t take a mouthful of meal before swallowing the last one. • Don’t put your elbows onto the table. • Don’t combine foods. • Don’t add salt to your food before sampling .

• If you are not comfortable with the cutlery. • Do not close till the chief guest (or host – if there is no chief guest) has done. • Do speak at least once to those sitting beside you. (pretend Prof.• Don’t play with your hair or face. eat little but don’t mess up things. Do not ignore them.Mahesh Kumar Soma 37 .

• If its not too repulsive. may be removed and continue your meal. • Discretely spit onto fingers or fork and lay it on plate.Foreign objects…. may ask waiter to bring new serving. • Don’t embarrass hostess by telling her about incidents • If in restaurant.Mahesh Kumar Soma 38 . Prof.

Picking up the tab… • • • • • • Assert… No please! I have invited you… No please! It’s on me… Inform before hand Hold menu card…… Ask the waiter for the check after you complete the meal Prof.Mahesh Kumar Soma 39 .

• Thank you note to the guests Prof.Mahesh Kumar Soma 40 .

the manners matter Prof. THE MEAL IS NOT THE MAIN PURPOSE OF YOU BEING THERE Definitely.Remember….Mahesh Kumar Soma 41 .

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