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Introduction to NOC

NOC
Network Operation Center (NOC) is a department which observe network, trace and detect problem via NMS (Network management system) and escalate to field engineers (FLM). NOC is responsible for over all network performance. Their main goal is to inform concern people timely about any problem encounter in network, facilitate them during trouble shooting

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NOC Organization

TP NOC

NOC Transmission

NOC BSS

NOC Security

TP Transmission Team

NEC Transmission Team

SLM Team

NMS Team

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Scope of work
NOC Security:
This section is responsible for security of the network They do not allow irrelevant person to enters site To access any site you must have valid Work order no or Trouble ticket To enters any site for O&M activity site guard ask NOC security team to allow or disallow. NOC team ask for WO no or TT no. check it in the data base. If its valid then, enter his name, company name and time into database and allows the person to work If WO# or TT # are not valid then teams are not allow to work
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NOC BSS
This section is responsible to monitor BSS part of Network
This section monitors Alarms, status of site, BSC and MSCs If any problem found inform concern people about the problem and follow up the progress. Facilitate Field Engineers about the current status of site

Inform and coordinate with NOC Transmission team if any problem related to transmission occur

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NOC Transmission:
This section is responsible to monitor Transmission part of Network

This section monitors Alarms, status of Links, Optical connectivity


If any problem found inform concern people about the problem and follow up the progress. Facilitate Field Engineers about the current status of links, media clearance

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NEC NOC
NEC NOC could be consider is a sub part of TP NOC Transmission. NEC NOC team is responsible for NEC Network NEC NOC consist of further sub section i.e. SLM Team and NMS Team

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NMS Team
NMS team handle NMS network related problems, responsible for NMS network design, implementation and maintenance.

SLM Team
SLM team monitor NEC Microwave network, collect and observe daily LPM, monitor alarms, trace problems, initiate corrective action by informing concern person and Provide technical assistance to field engineers and technician SLM team is responsible to maintain network KPI with collaboration of NEC O&M, planning and other concern departments
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Site Access Procedure


There is a proper in/out procedure at site. To enters site one must have valid Work order no or Trouble ticket no

Procedure
Introduce your self to site guard Call NOC Security Tell them purpose visit and give them reference Wo no Let NOC security to talk with guard After completing activity note down required information in IN/OUT register at site Call NOC Security, inform them that you are leaving site.

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The End

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